This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Headrest unexpectedly popped into a protruding position as opposed to a compact position. The front of the headrest separated from the portion mounted. The inside of the headrest mechanism is visible and a connection is broken. The headrest can be compressed back into the original compact position but will not hold as the bar that keeps the front of the headrest attached to the mounted portion is broken. It no longer "latches" into the correct position. The van was stationary. The van was running but not in motion.
Car parked and off in driveway. After exiting vehicle but before closing door, drivers headrest popped and front section separated from rear section on right side. Visual indication of plastic bracket sheared. No power on vehicle. Upon testing ignition associated airbag light illuminated indicating failure of airbags or ahr. No collisions in vehicle history or associated with event. No deployment of passenger ahr.
In June 2018 while driving the Chrysler van on the highway, the headrest exploded hitting my husband in the back of the head. We took the van to have the headrest replaced costing us $305.60. I saw on the news yesterday that a woman has started a class action suit because her headrest exploded on the same year Chrysler vehicle. There must be a problem with these headrests and Chrysler should reimburse people for the money they had to pay and also recall all the other vehicles with similar headrests before someone is hurt or killed by them. My husband said it was a hard hit to his head when it exploded like someone hit him in the back of the head.
The vehicle was stationary in a parking lot. I entered the driver's side and sat down on the seat. We suddenly heard a loud bang and I felt something graze the back of my head. That's when we realized the headrest exploded and nearly hit me in the back of the head and neck. After looking closer at the headrest, the base is made of plastic with a metal rod that locks the headrest to the upright supports. There are two gas pistons that push against the plastic base of the headrest and the posts that go in the back of the seat. The plastic headrest base failed catastrophically, which allowed the headrest pistons to expand forcefully.
I was stopped at a stoplight & suddenly the headrest imploded into the back of my head. At first, I thought I had been hit from behind. Looked in the mirror, nobody behind me. Then I thought someone had gotten into my car & struck the back of my seat, which was terrifying. Got out & looked right there at the light, & it appeared to have a broken plastic piece inside. Now I'm not sure it is safe, but having stopped at a dealership, I can't afford to pay nearly $700 for a new headrest. I saw similar cases for earlier models had been re--called. Has mine? please advise.
While driving. I was slowly approaching a red light. My passenger side headrest exploded open. It was a load bang sound. I took it immediately to the Chrysler dealership. They told me it would cost me $846 not including labor fees. Then they gave me a pin that came from my headrest and said it had broke. That this only happens when the airbag deploys. I've called to customer service number in the owners manual and they said they could not help me because there were no recalls on my vehicle and that it had too many miles. My van has 58,000 miles on it. I'm scared to drive it because the airbag could deploy or the other headrest could explode open like this one did. This is a safety issue. I need help with this and I keep getting turned away. I'm just blessed my family was not injuries. I looked on recalls and this happened to some 2013 models like mine. I don't understand why I can't get assistance.
Active headrest activated due to plastic piece braking. Was traveling down the road when the headrest came apart. Was not involved in a collision. The pressure from the headrest struck passenger in the head
Air bag warning light stays on. Hood paint bubbling. Stow and go seats shake and vibrate on interstate. Brake rotors still rattle vibrate even after new mopar calipers and rotors replaced.
The contact owns a 2014 Chrysler Town and country. The contact stated that the instrument cluster was recently replaced in the vehicle. While seated in the vehicle with the ignition in the off position, there was a clicking noise coming from the dashboard. The contact also stated that there was a sound as if the cd player were cycling for another cd. Suddenly, the driver's side head rest air bags deployed without warning or impact. The contact sustained a sore neck and possible concussion, but did not seek medical attention. The vehicle was not taken to be diagnosed. The instrument cluster was replaced by victorville motors (14617 civic dr., victorville, ca 92394, (760) 733-8484) who was also informed of the air bag failure. The manufacturer was notified of the failure. The approximate failure mileage was 60,833.
The active head restraint activated while the vehicle was parked in my garage. The vehicle has never been in a crash and only has 36,000 miles on it. The part is clearly defective and/or poorly made as I can see the plastic piece that broke causing the failure. I am unable to reset the headrest thus rendering this safety device useless.
Oil filter housing-the engine has a major oil leak due to part number 68105583aa. In addition, unrelated to the oil leak the driver seat also unexpectedly reversed and would not move forward again. While sitting at the intersection the car engine suddenly stalled. I am not certain if this was due to leak or electrical problem. The car behind me had to use evasive measures to prevent a crash.
Passenger seat when all the way back by motorized switch pull out of side cover wires to short insulation cover chew up could result in electrical fire
Driving my car about 25 mph on a city street and the head rest popped out for no reason and hit the back of my head. This is a 2014 Chrysler Town and country at the time of the incident it had 80,000 miles on the car. I brought it to the Chrysler dealership and they informed me that this was not covered under the manufactures warranty or extended warranty. The repair has not been fixed.
The headrest deployed while parked in my driveway overnight. Its apparent it was defective. I can see broken pieces inside. Chrysler refuses to even look at the car.
The contact owned a 2014 Chrysler Town and country. While the contact's vehicle was stopped, another vehicle crashed into the rear of the vehicle. As a result, the front driver seat twisted towards the window, fell backwards, and fractured. A police report was filed. The contact sustained whiplash, a concussion, and nerve damage to the left shoulder and face that required medical attention. The front seat passenger sustained whiplash that required medical attention. The vehicle was towed and deemed destroyed. The manufacturer was notified of the failure. The failure mileage was 75,000.
My Town and country has the power folding third row seats. My kids and I were sitting in those seats on July 4th for the fireworks show. I was shifting in the seat when my knee accidentally pressed the seat fold button which started collapsing the third row seats on my 2 kids and I. if my kids had not jumped up in time, the seats would not have stopped before causing serious injury. I stayed in the seat to see if I could stop it somehow, but the buttons didn't stop the process. I finally was able to force the seat to stop with my back, but I had to use a lot more force than my kids could ever have done. The seats have enough force to seriously injure a child. This is clearly a huge safety issue, as the buttons are in a location that can be accidentally pressed easily. Also, if kids are in the back of the van and are playing around, they could easily reach and play with the buttons while sitting in the back. A simple button cover or child lockout switch would solve the problem. The van is advertised with the purpose of using the rear seats as a tail-gate alternative, but this safety issue makes that a dangerous solution.
We purchased our new 2014 Chrysler Town and country mini van from our local Chrysler dealer with two defective outboard rear seat headrests. The outboard attachment of the steel horseshoe shaped attaching rod to the seat frame is broken. Returned vehicle to dealer after we discovered this condition for inspection and repairs on May 4, 2015. We had to leave the vehicle with the dealership due to a service department backlog. The dealer inspected the seat on May 6, 2015 and contacted us to tell us that we had done something to the seat to cause the headrest rods to break. We told the dealer that we disagreed and we went to the dealership to discuss there findings. There is no visual damage to the seat or the headrest, the seat is new, look like it did when we purchased the vehicle. We also was told that we must have damaged the headrest when we raised the seat from the seat well in the floor to the upright position. Our service advisor Mr. Rashon perry got his service manager and we discussed the damage to the seat and he taken some digital pictures of the damage to the seat and told us that he would submit them to Chrysler for review and get back to us in 2 to 3 days. Did no happened. Called dealership on May 14, 2015 and asked our service advisor Mr. Perry for and update, never answered the page from the front desk. Asked to be transferred to the service managers (john ?) and left a message on his answering machine asking for an update on the status of repairing our seat. No return call to date. We understand that there is a Federal Motor Vehicle Safety Standard that requires the headrest to prevent a passengers head from whiplashing during a 35 mph rear or front crash. Chrysler could have other vehicle in the publics hands with these defectives seats headrest. We need help in getting this very serious issue addressed. Please help us.
While driving on the highway I detected a burning smell. I saw smoke coming from under my legs. I lifted my leg and saw a glowing heating coil in the seat. I turned off the heated seat switch and pulled to the curb to further check out the situation. I realized the smoke/fire had stopped and drove to a parking area and checked the seat again. The danger seemed past so I went to dinner. My wife and I returned home with the seat heater off. The next morning the dealer was called and the car taken to the service center.
- Auburn Hills, MI, USA
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- Elkton, FL, USA