This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The passenger side headrest popped open without any impact. It has been inspected by a mechanic who stated that this was not normal for this to happen. The headrest contains an airbag.
The passenger front seat head rest deployed on its own. It looks like a plastic pin inside the headrest broke and popped open by itself!!!! This is very dangerous. I should not have to pay for this dangerous manufacture defect!!! The vehicle was never in a accident!!!!
Passenger side headrest airbag deployed into back of passenger-??s head while the vehicle was moving at a slow rate of speed, approximately 25 mph on school/residential street.
I have written an email today to: customerservicesinternational@fcagroup.com; communication@stellantis.com, investor.relations@stellantis.com about the following issue on my 2013 Town and Country Touring. I am hoping they will respond to my request asap. Here is the note (minus the personal details): On July 27, 2021, I went to my driveway and saw that something was amiss with the driver-??s headrest. It seemed to have deployed for no reason. I Googled this and learned that it is a defective Active Head Restraint (AHR) system in many Chrysler vehicles, where the plastic breaks off and the headrest deploys unexpectedly when the car is not involved in an accident. I went to have a closer look and sure enough, the plastic piece in the headrest had broken off, causing the headrest to deploy. Because the plastic is broken, I cannot get the headrest to go back into place. This is definitely a defective part in the manufacturing of the vehicle. I am lucky that I was not driving at the time as I am sure it would have given me whiplash on top of the shock of having something like that explode behind my head which could have caused an accident. I read online that there are several class action suits in process for this exact issue against Fiat Chrysler Automobiles. I don-??t necessarily want to take part in the law suit -- I just want to get this headrest fixed so that the car is safe to drive again. How can such an important component of the car just give away like that, time and time again, and not be a recall? There have been other recall issues on this car regarding the airbag -- but not this headrest, although I believe that Fiat Chrysler is well aware of the issue. In any case, since it is not a recall issue, I am asking that you kindly extend my warranty to 10 years/unlimited mileage to cover this faulty headrest, and I will get it fixed as soon as possible. I am attaching pictures to show you the headrest, VIN, and odometer. Please rectify this situation. Thank you
While driving straight on a city street at approximately 45mph, the passenger headrest airbag deployed. There was no collision, and I was not rear ended.
- Pembroke Pines, FL, USA
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Parts in the headrest break and headrest popped forward hitting driver and passenger in back of the head the vehicle was stationery one time the second time it was moving on a rural highway
Both headrests deployed involuntarily and unexpectedly when the ignition was being been turned off after I pulled in the my driveway. The van was stationary and there was no impact or cause for the deployment/. I was in the driver's seat the headrest hit the back of my head with force. We were unable to reset the headrests as the plastic clip holding the metal rod had broken on both headrests
We were driving down the highway didn't hit anything and the headrest airbag deployed. We were starting to slow down to turn and the headrest airbag deployed
The contact owns a 2013 Chrysler Town and country. The contact received an unknown manufacturer recall related to the air bags. The vehicle was taken to marina auto group located at 765 ridge rd 943 ridge rd, webster, NY 14580, (866)681-0102, for confirmation of the recall. The contact stated that the recall notice was provided to the mechanic. The contact was informed that the vehicle was not subjected to a recall. The contact stated that the air bag warning light illuminated and remained illuminated. The same dealer was contacted and the contact was again informed that the vehicle was not subjected to a recall. The manufacturer was made aware of the failure however, no further assistance was provided. The vehicle was not repaired. The failure mileage and VIN were unknown.
A year ago the front of the headrest on the passenger seat popped out while driving on a city street. I attempted to push it back in later but it would not stay. I recently learned that the piece that holds it into place was plastic, and it broke. I am now concerned with this happening on the driver side. In addition, the headrest cannot be repaired.
Air bag light turns on and stays on for most of the time while driving sometimes shuts off and then in a few minutes turns back on this happens almost every day
The airbag light on my 2013 Town & Country will not turn off. And I cannot determine what is causing the airbag light to turn on. The dealer could not determine the cause of the airbag light either.
The contact owned a 2013 Chrysler Town and country. The contact stated that while applying pressure to her brake pedal to the park the vehicle, the vehicle began to move forward on its own at high rate of speed. The contact began pumping the brakes to no avail. The contact was steering the vehicle trying to avoid impact with an apartment building. Red and yellow warning lights began flashing as the vehicle proceed to jumped the curb and crash into the apartment building. The contact stated that upon impact, the air bags did not deploy and the vehicle would not unlock. The contact's daughter, who witnessed the crash, was able to manually open the passenger sliding door for the contact to exit. The fire department and the police department arrived at the scene, a police report was filed. The vehicle was towed to a dealership (preston hood Chevrolet service 212 hollywood blvd nw, fort walton beach, fl 32548 (877) 389-0395) where the vehicle was totaled. While the contact's blood pressure spiked after the crash, it eventually stabilized and did not need further medical attention at the scene. However, after the accident, the contact had experienced pain in her lower back and had trouble walking on her left side, she also experienced severe headaches. The manufacturer was not notified of the failure and there were no recalls related to the failure. The failure mileage was 90,000.
I was driving down the road and the passenger headrest deployed. Fortunately no-one was in the passenger seat. Dealership says it is broken and since my car is out of warranty I have to pay to fix it. This is a major safety malfunction on the headrest.
While driving on a city street, the plastic bracket that holds the retaining rod in the 'active head restraint system' broke (passenger side), prematurely releasing the headrest. The headrest cannot be reset as intended by the manufacturer due to the nature of the break. Had this happened on the driver side, it could cause an accident.
Passenger seatbelt buckle pretensioner deployment control - circuit open. Causing a lost communication with right B-pillar impact acceleration sensor, lost communication with the right door track impact acceleration sensor and seat belt light. Vehicle was stationary.
Drivers passive restraint head rest exploded on it's own, car was sitting in a garage over night and next morning head rest had deployed. It seems there was a recall on the problem in June of 2013. Dealership says no recall. Cost $1000 to fix.
A D V E R T I S E M E N T S
- Marriottsville, MD, USA