This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My headrest on my wife's 2013 Town and country exploded while we were parked and inside the vehicle waiting on my son to come out of the hotel. It hit me so hard, I literally saw stars and it stunned me...I didn't really know what had happened...we were in lakeland when this happened at the lakeland convention center picking up our son who was participating in the state science fair. After the headrest, it took a little bit to get my senses back...after my son came out, we headed back towards home which was about hour and 15 min ride back.. I had my wife checking the internet to see what if what we had experienced had happened to others but we had no internet most of the drive..I took some medication for headache and neck, when I got home...spent time after arriving home and the next morning doing research to find that there had been multiple incidents of headrests exploding and people being hurt...I made an appointment with dr who prescribed some medication, the to chiropractor---been seeing him since that time..I have documents of visits up to this point. I spoke to Chrysler to begin with and they told me it wasn't there responsibility and I would have to pay to have replaced....I told them that I wasn't going to pay for it---I was given a number to speak with someone at Chrysler...they sent an independent person to do some diagnostics and testing and informed me that it was Chrysler fault and that they would pay to have headrests replaced. All I can say is that I can see how someone's neck can get broke. The impact was severe, enough to stun me and I am a big man--6/4 380 pounds--I thought that someone had hit us from behind it was so hard... I have been at chiropractor for over a year--different times as it would be bothering me...seems to be an ongoing issue--I hope that this issue can be addressed
Door on drivers side front and door on passenger rear sliding door does not lock. You can no lock with key fob on either door or you cannot even lock manually on passenger side sliding door. This is a security safety issue and needs to be addressed.
On August 14, 2019 my van broke down on the interstate. A few hours later my car started back up. I continued to drive my car until about 2 weeks later it broke down again on the interstate. Since that time I have had over 10 brake downs that occured intermittently without any sort of pattern to the frequency or serverity. My car stalled without warning and shut down while in motion. My car loss power and became hard to steer and the brake assist shut down. There were no warning lights, sounds, or visual cues to indicate any sort of problems. Because of this sudden shut down it has become extremely dangerous and alarming to the safety of myself and family to drive. After the first two incidents I took my car to the Chrysler dealership, and paid for a diagnostic test. They concluled that they could not duplicate stalling conditions and therefore no resolution to the problem was given. After the problem continued I took my car to another local repair shop. They advise me of several possible problems based on the check engine code. I have spent countless of hours and money to find out what is wrong with my van. I have been given various recommendation: Replacing thermostate, gaskets and coolant temp sensor, erg valve replacement, bad icm, bad ESC module, bad key fob, bad ignition node, crank sensors, module coil pack, tipm replacement and the list go on and on. To resolve this problem, I would appreciate that Chrysler corporation pin point the problem and provide a repair option that does not require me to replace every single part of my vehicle to be able to safely drive again. I need to know what pre-existing problems that you are aware of that has caused the 2013 Chrysler Town and country to stall randomly and to start back up after 30 minutes. I have contacted Chrysler and was provided a case number.
My friend and I had just finished shopping at the mall. I double clicked my fob to open the vehicle (mini-van) tailgate and it opened as usual. I reached in to arrange some packages and was suddenly hit "hard" on the top of my head. The tailgate continued pushing hard downward with an additional force. My only escape was to drop and roll away from it. This put me into the drive thru lane for entering traffic. Fortunately no cars were entering at that instant, however people driving through were stopping to check if I was ok; not to mention other impatient ones honking their horns to get traffic moving again!. when I arrived home, I tried to repeat the process while my wife recorded it on her cell phone. The tailgate/door appears to snap about half way down, then momentarily stall while the power mechanism engages to ensure complete closure of the door. I have reported this to Chrysler (complaint number 63236930), but have not received any response. To conclude, the problem was a result of a failed lift-gate air cylinder. I have since had this replaced. This is a real hazard and painful as well. Chrysler and/or any other manufacturer should have a safer latch or inter-lock system to ensure that this will not happen. This design is just waiting to fail. It can't be that difficult to design a simple/safe latch. Cost can't be a concern; just look what these vans are selling for.
After doing research online I have found that many people, including myself have had the rear evaporator fail due to Chrysler's poor design and then are charging upwards of $1000 to fix the problem.
On 6/11/19 I took my van to have a oil change and tires rotated. About 30 minutes later my van dinged and the brake light, ABS light, traction lights came on and the speedometer quit working. I took it back to the garage and told them what happened. It was there that I found out the electric doors did not work. They said they hadn't done anything that would cause that. They sent me to a garage behind them. They could find anything on their machine. Reset the lights and I left. Within a few feet the lights came back on and the speedometer quit. I took it to my mechanic. He could not find the problem. The speedometer and the electric doors did start working again. He sent me to ramey's Chrysler princeton wv. On 6/17/19 they said it was a right rear wheel sensor. My mechanic put it on but it didn't fix the problem. He sent me back to ramey's. on 7/10/19 they said I needed the right front wheel sensor. That didn't fix the problem. I had the wheel bearings checked but they were alright. I took my van back on 7/24/19 1:00pm per my mechanic request to check the tipm module and to call him so he could talk to someone up there. They said that it might not be that and I needed to leave the van there so they could do an in-depth analysis. I have not heard from them and they have not called my mechanic. I even ask on fb if anyone would know what the problem was. Most said that they could not find a solution so they just drive it the way it is. I need my cruise control due to my back and legs. I think this is a safety issue and someone needs to find out what is going on. I have paid over $300 and still don't know what the problem is. Thank you.
Car would not stop immediately when brakes were applied...paid over $950 to fix. Also had overheating..replacement of heater hose that goes to firewall. Part alone cost $250. Overheating on highway.
My car needed a tune up and I took the car for repair when they called me they told me that I have a left cylinder head that is broken and needs to be repaired. He told me that those cars have a extended warranty of 10 years 150,000 miles which ever comes first. But it is not showing up. He told me that I should call the Chrysler group and find out about the extended warranty. I have spoken to numerous reps and get a run around. My vehicle should be covered. It has the same piece damaged, motor is the same and model is the same. To repair this piece it is $2,500 in labor and $800 the piece. I cannot afford this. I need some assistance regarding this issue. Please assist. I would like to get this repaired as soon as possible. My car has 138400 miles and use my car everyday for work. I have included many articles that talk about this warranty https://www.motortrend.com/news/Chrysler-extends-pentastar-V-6-warranties/ https://www.autonews.com/article/20140616/retail05/306169945/Chrysler-extends-warranty-on-some-2011-13-V-6S
The sliding door track fell apart and wires are hanging out of the door. The control panel for the windows is not working. One of the rear seatbelts are stuck. There is a delay in the starter. The air bag lights are always on.
2013 Chrysler Town and country touring randomly shuts off while driving. It's happened 3 times in a parking lot, 1 time in my driveway in reverse, and one time on the highway traveling at 55+ mph. I lose power steering, power brakes, and probably more. If I put the vehicle in neutral and turn the key it has fired back up.
While driving the van, it randomly stalls and everything goes dead on the car. The ignition does not turn over, it just keeps cranking.after a while it starts back up and then it eventually happens again. This happens at high speeds and low speed and just leaves you stranded. No dealer knows the problem. It is very unsafe. It happened to my family in a highway.
Van stalls while moving on city streets. Dash cluster lights up then shuts down, loss of power, steering, braking. Sometime restarts on it's own while still in gear, if coming to a complete stop, must put in park to restart. This is the third time reporting it to the Chrysler dealership with no resolution. This problem has been reported to NHTSA several times involving the Chrysler Town and country. Why has NHTSA not demander a recall...these vehicles are unsafe to drive!!!
Overnight sitting in the driveway the head rest (active headrest restraint) popped forward. Upon inspection the plastic was broken and the hook was still latched. The head rest was never deployed by the vehicle intentionally and the plastic broke causing it to fail open.
When driving down the road, just straight, or turning, the van will just quit. Instrument panel turns off. It has happened at 40 mph and 20mph. Anywhere, anytime, any speed. We have to put it in N and turn back on before we slow down too much to be rear ended. We have taken this to the dealership where they have no idea. The catalytic something was the only code and was replaced...about 1000 repair even though we have a lifetime warranty. This did not work. It quit on me again today while driving. Is there a recall? this is dangerous!!! I put today's date as when it happened because that is the last date it happened. I cannot recall specific dates before, but it has been about 3 months of this.
Having transmission issues. Check engine light came on. Caused by P0740. Dealer engine light is on because the transmission needs to be replaced in a 5 year old vehicle.
A D V E R T I S E M E N T S
- Fruitland Park, FL, USA