This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall: The heater runs one day and stop the next day and the ac also when the weather cold the windshield will become foggy, and it is hard to keep driving the vehicle, which could cause accident. The transmission sensor light keep coming on and off on check engine light.
Driving home last night in our 2013 Chrysler Town and country a transmission issue came up out of nowhere, with no warning. The van lost all speed and was unable to keep up with traffic. It was a dangerous situation that thankfully avoiding any accidents. The van only has 58,000 miles. A certified technician has looked at it and said it will need a new transmission due to internal failure of the pump as there's no pump pressure. He mentioned that he's personally seen several of these problems with premature transmission failure due to design flaw; including ones low mileage ones like ours. I've spoken with several other mechanics and all have said it's an issue seen too frequently. I called the local dealership (olathe Dodge Chrysler 15500 w 117th street - olathe, ks 66062) where the van was purchased from and spoke with the dealership director to see if they could work with us to correct a known problem. All I was given was the Chrysler 1-800 customer service number. It's an expensive design flaw by Chrysler costing several thousand of dollars to repair.
Was driving along a highway and heard a whine. It got worse as I got closer to home. Rpms suddenly increased greatly. Took it to Chrysler dealer where I purchased the vehicle new. After checking it over, it was determined that transmission needed replacing at 60500 miles. 4 months past warranty expiration. When talking with several mechanics and transmission businesses, heard this is common for this transmission (6 speed). Said the supplier for the bearings, used junk, as this has caused the problems. Chrysler must be aware of this.
The contact owns a 2013 Chrysler Town and country. While driving various speeds, the vehicle independently shifted into neutral without warning. The dealer (zimmer Chrysler Dodge Jeep Ram, 1086 burlington pike, florence, ky) was contacted; however, the failure could not be duplicated. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 55,000.
The contact owns a 2013 Chrysler Town and country. While driving 35 mph, the contact stated that there was a hesitation in the transmission. The vehicle was taken to an unknown Dodge dealer where it was diagnosed that the transmission needed to be serviced. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 62,000. Updated 7/16/18
- Lavergne, TN, USA
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The contact owns a 2013 Chrysler Town and country. While driving 25 mph, the transmission made a knocking sound and the vehicle began to independently decelerate upon driving less than 30 mph. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not made aware of the issue. The approximate failure mileage was 22,321.
While driving at about 30mph on a city street the transmission suddenly downshifted to a low gear causing the engine RPM to go up to 4000. This caused the mph to be limited to about 20. There were no 'engine trouble' or other warning lights. The gear shift still indicated 'drive', not a lower gear. Upon stopping, the gear shift was moved to all positions to no affect; when driven the car remained locked in a low gear. The lower gears, below drive (1, 2,3) were not indicated when the lever was moved to the position where they should have been indicated. The car was shut off and restarted. The problem seems to have corrected itself and has not yet reoccurred after several miles of driving, but only hours after it occurred. This sudden downshift, without warning, could be serious at high speed and crowded roads. It is scheduled to be checked by a dealer but there is conflicting views as to whether a trouble code will be available now that the problem is not present. Scary!!
Driving down a highway our van's snap ring broke and destroyed the transmission and disabled van on a busy highway. Transmission went out without warning. Could have been hit by another car.
The contact owns a 2013 Chrysler Town and country. When the accelerator pedal was depressed, the vehicle hesitated to accelerate and a loud noise emitted from the front end of the vehicle without warning. The vehicle accelerated after the accelerator pedal was depressed with excessive force. The vehicle was taken to a dealer, but the failure was unable to be determined. The contact was a certified mechanic and discovered that the transmission failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 31,000. Updated 06/10/16
The contact owns a 2013 Chrysler Town and country. While the vehicle was in the park position, the vehicle independently rolled and knocked the contact to the floor. The front driver side tire ran over the contact's left leg and continued to roll down a hill until it stopped at the bottom of an embankment. The contact sustained tissue and nerve damage on her left leg, two torn rotator cuffs on her left shoulder, and severe bruising on the entire left side of her torso that required medical attention. A police report was filed. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic where the door and the sub seat stowing area were repaired. The cause of the failure was unknown. The failure mileage was 30,484. Updated 11/25/15
At multiple times when putting my van into drive it makes a hard clunk and has been making a "chirping" sound. Took it to dealer that I just baught it from. And they claim nothing is wrong and could not duplicate my complaints. Also has a very strong burning platinum oder when driving.
On three different occasions, the engine has shut off while driving. As high as 45 mph. I have full dash functionality the only way I know the car has stalled is the speedometer is going down as I try to accelerate. I also lose all power steering and braking. Thus far, I have been lucky enough to be able to get the car into parking lots to put it in park and restart the car. Took the car in for repair after receiving error code P0018 crankshrft.camshaft position correlation bank 2 sensor. Was told the car was repaired, two weeks later, the engine shut off again with the same error code.
Vehicle was parked in driveway, was in "park" gear and had been running for approximately 20 minutes. Vehicle was turned off and keys were removed from ignition when vehicle suddenly started to roll backwards. Reportedly, vehicle was restarted and braking was attempted but vehicle would not stop. Vehicle rolled into tree/fence and damaged passenger door, that had been left open in the haste of the incident, and the rear bumper. Damage estimates at 4K.
Think Toyota.I was accelerating from a light and let up on the gas but car kept accelerating.next I put it in neutral motor kept racing.got car stopped.in the middle of the road. Restarted car-still raceing.next atempted to pull over so put my foot on brake and put it in gear van shook and shook til about 35 miles per hour{with brakes on} then a big thunk and it returned to normal.xxxx in August it did smething similar. When aproaching a stop let up on gas {30 mph} van kept going pushed harder on brakes car shaking but slowing till the big thunk and then it stoped, part way into intersection. Not for the week of heart.
May 27 I floored the accelerator to pass a slow truck at 57 mph let up on the pedal but the van continued to accelerate (the vehicle had previously had a transmission software update so I changed the econ O button and also kicked the foot pedal) at this time the vehicle was showing a mile or two from 80 mph. At witch time I held the brake and pulled off the road.there was a large red throttle body light on. When I turned the engine off. I decided to wait as the brakes smelled very hot. On restarting all normal warning lights plus this large red T/B light while cranking the dealer changed the foot pedal. On June 11 I followed several cars leaving a parking lot at 35 mph I let up on the gas the van continued to accelerate red light once more. I braked and pulled off the road. On restarting the engine went to 1800 RPM.. shut it off for 4 to 5 min restarted light on while cranking then went out like the first time and drove normal. The throttle body light comes on while cranking (not normal). The dealer said they can not find anything wrong and will call Chrysler they have had the van for a week now, and don't know how to fix it. The fault did remain on the computer for them.
This is a new vehicle. Right around 6100 miles, I started hearing irritating noise at speeds around 30-40 mph. The dealership is not able to resolve the issue and Chrysler seems to have no solution as well. They basically say it is drivable so I have to live with it. This noise is persistent and louder than when we first noticed it (8200 miles now). No repair, no replacement, nothing but a continual noise.
A D V E R T I S E M E N T S
- Spring, TX, USA