This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
As I was driving down a local highway my rear liftgate spoiler broke off my van, hit the road and flew into a field or ditch. Luckily no one was close enough behind me to get hit by the debris. I tried to find the spoiler but was unable to safely find it due to the busy highway. I have not filed a claim with my insurance yet or taken it into a dealer service dept. Just before the spoiler flew off I heard some banging on my rear window but was unable to safely stop to investigate.
The passenger sliding rear door does not completely latch and close. It will not lock. Many forums discuss the problem with no resolution https://www.cargurus.com/Cars/Discussion-c24554_ds914749
My back driver side sliding door stopped working and I had to remove my grandchild from the window because the car was loaded and packed for a trip. Then about 5 months after the door stopped my passenger and driverside windows would roll down and immediately back up and then down and not close. This caused extreme cold for passengers in the vehicle since we were driving in bad weather and could not stop to try to get them rolled up. Having only 1 back door that works makes it completely impossible to load and unload my family and it bothers me if there were an emergency and had to exit vehicle I wouldn't be able to get all my grandkids out in a timely manner. When I pull up to a construction zone and have to stop I have to open my door to hear to talk to them which caused them to tell me to stay in vehicle and they get scared for my safety with my door open. I cannot communicate with drive up tellers and it is impossible to order from a drive thru when I have to open door or if I get pulled over by a cop and he tells me to roll window down I have to open door and he takes secure measures thinking I am going to do something bad when I have to talk to him with door open cause windows don't work. Then about 3 months ago the same noise and situation started happening with the back 2nd row windows and therefore I have not been able to use any windows in my van because I am scared they will remain open and my vehicle will be a target for theft or vandalism
I just bought the van while dropping off the kids 10-year-old and a nine-year-old at the schools drop off lane from the driver side rear sliding door while they were coming out of the door. The door closed on them. I had to stick my hand from the back of the drvers seat to stop and it was pushing against my hand.it this has happened three times, it appears that the door is not locking open when it-??s commanded to open.
Used key fob to open rear liftgate in order to put packages in, liftgate opened like normal I bent in to place packages inside and the liftgate came backdown and hit my head and then went back up a few inches and came back down again hitting my head again before I had a chance to move out of the way. I had to go to the hospital, I had head and neck pain, to get checked out and was told I wad whiplash.
- Toms River, NJ, USA
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The drivers side sliding door of my 2013 Chrysler Town & Country will not open. It is stuck closed. Mechanic says it is a faulty actuator and will require a $700 repair, for one door. An online search revealed that many other consumers are experiencing this same problem. I'd like to hold Chrysler responsible for this repair. I'm concerned that, in an emergency, my children may not be able to get out of the car. And, if the left door is faulty, how long before the part in the right-side door goes out, too? I do not want to be responsible for $1400 to repair faulty manufacturer parts. Please advise!
The contact owns a 2013 Chrysler Town and country. The contact stated that the passenger's side sliding door opened and closed independently while the vehicle was turned on or turned off. The contact also stated that the failure occurred intermittently with the driver's side sliding door. The contact called landmark Dodge Chrysler Jeep Ram (1900 S. noland rd, independence, mo 64055) and informed the dealer of the failure. The contact was advised to schedule an appointment to have the vehicle diagnosed and repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 175,000.
On September 2018 while driving on the highway my 2013 Chrysler Town and country started stalling notice that it was losing power I barely made it home when I try to open side doors notice that none of the power side doors wouldn't open they were stuck we can't open the doors and once we turned off the van it wouldn't start we thought it was the battery so we got a new one, but the battery wasn't the problem. Because when we connected the battery it turned on but once again we shut down the engine it wouldn't start again... we notice it started making a noise and losing power and the engine shut down and it wouldn't start again so we decided to disconnecting the battery so we can see if it would turn on the next day and it but so that it what we have to do everytime we would go somewhere. But than we started having problems with the transmission it started failing so now we are also having to deal with the transmission...all this is driving us crazy never had problems with my other 2 to van's that we bought before, but this one is a lemon if its not one thing it's another last year we had problems with the engine had to take it in to the dealership and now all this electrical and transmission problems I actually don't know what to do....please help that is my only vehicle to get to work.
The contact owns a 2013 Chrysler Town and country. The contact stated that the liftgate crashed down without warning. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 75,000. The consumer stated struts on liftgate failed.
The contact owns a 2013 Chrysler Town and country. While driving approximately 55 mph, the front passenger side head restraint suddenly popped open. The air bag inside did not deploy. The contact took the vehicle to the country Dodge dealer who informed the contact that the head restraint needed to be replaced. There was no recall for the repair. The vehicle had not been repaired. The manufacturer opened case number: 32033245 and informed the contact that the repair was not covered under warranty. The approximate failure mileage was 52,000...updated 10/25/17 updated 11/16/2017
The sliding side passenger doors on my van will occasionly close by themselves, just after having opened them to load passenger. This is extremely scary when the passengers are my grand children. Heard of other problems like this, but they were with vehicle on a incline. Mine happen on level surface.
The contact owns a 2013 Chrysler Town and country. The contact stated that the dealer replaced the interior flooring from the front firewall to the rear firewall. The contact mentioned that the flooring was not aligned correctly and caused water intrusion. The contact also stated that the rear passenger side door was not properly aligned and was difficult to close. The vehicle was not repaired due to the dealer refusing to provide a permanent remedy for longer than 22 months. The manufacturer was notified of the failure and provided no remedy. The failure mileage was not available. Updated 02/23/16; updated 04/25/18 the consumer stated the ramp guage material it too thin to suppourt the weight of the wheelchair and the occupant. The ramp was interferring with the front seat positioning.
When I was driving in reverse after making a U turn the brake lock up on me causing the car to roll. It was so dangerous I had absolutely no control of the car. There are worse cases, when im driving up a hill imagine that...... I just rolled down the hiil, I thought it was over.
I was driving down the expressway on Aug 13th around 9pm when suddenly the hood of my minivan flew open and smacked my windshield. Everything went black in front of me due to the windshield shattering and the hood up against the car. I was forced to navigate myself and my newborn twins across the 4 lane highway unable to see a thing. Luckily I made it without causing a horrible accident. When the officer arrived he pointed out the latch of the hood did not simply come undone but the bolts were actually stripped out and the entire mechanism had defaulted. He strongly encouraged me to contact Chrysler. I contacted Chrysler the following morning. My minivan has never been wrecked nor had we had any problems or concerns with the hood before. My minivan still remains at the body shop waiting to be repaired because Chrysler claims they are in no way responsible for what happened with the vehicle.
The contact owns a 2013 Chrysler Town and country van. The contact stated the driver's side sliding door would constantly become stuck. The vehicle was taken to the dealer, where the technician diagnosed that the door latch needed to be replaced. The repairs were made to the vehicle. The manufacture was not notified of the failure. The failure mileage was 6,000 and the current mileage was 14,000.
The contact owns a 2013 Chrysler Town and country mini van. The contact stated that while the driver's side sliding door was being opened, the sensor failed and the door closed on the left hand of a young passenger. The vehicle was taken to the dealer for inspection and the manufacturer was made aware of the failure. The VIN was not available. The approximate failure and current mileage was 16,000.
A D V E R T I S E M E N T S
- Mount Pulaski, IL, USA