While driving on I-70 in Colorado my driver side headrest airbag deployed in my 2013 Town & Country mini-van. There was nothing happening, we did not hit anything, there were no bumps or reasons for it to deploy. It struck me hard in the back of the head causing whiplash. We pulled over and the head rest locking pin and come out of the inside of the headrest. The reason was the plastic hooks holding it had broken. We pulled it together and wrapped it with a strap.

- Louisburg, KS, USA

On 8/15/19, my 2013 Chrysler Town and country front passenger seat head restraint deployed without being involved in a collision. I was in the passenger seat riding under normal conditions on the city street at approximately 25 mph when the headrest popped out and hit me in the head throwing my head forward causing my hat and sunglasses to fly into the dashboard. My neck was sore for a day or 2 but I do not have lingering physical issues that I know of. I contacted Chrysler customer service via the mopar website chat and the customer service representative referred me to my local dealer which quoted me $700 to replace the defective headrest. Upon inspection, the thin plastic mount that retains the metal release bar crumbled causing the headrest to deploy. This is apparently an issue as I have read on car forums hundreds of accounts of this same issue happening to people with this same headrest. I have also read that there is a class action suit that has been filed against Chrysler for this. This is dangerous and could cause a fatal accident if a driver is hit in the head while driving.

- Key West, FL, USA

The contact owns a 2013 Chrysler Town and country. While the vehicle was parked and idling, a noise similar to a gunshot was heard. The contact realized that the rear passenger side head rest air bag deployed. Afterwards, the passenger side sliding door did not lock and all the electrical components, including the radio and gps malfunctioned. Ever since July of 2018, the contact made numerous attempts to schedule a diagnostic appointment with the dealer (black Chrysler Dodge Jeep Ram, 831 salisbury rd, statesville, nc 28677). The dealer stated that the repairs could not be scheduled unless the headquarters authorized the diagnostic test. The manufacturer was made aware of the failures. The vehicle was not repaired. The approximate failure mileage was 84,662.

- Kannapolis, NC, USA

The contact owns a 2013 Chrysler Town and country. While driving approximately 55 mph, the front passenger side head restraint suddenly popped open. The air bag inside did not deploy. The contact took the vehicle to the country Dodge dealer who informed the contact that the head restraint needed to be replaced. There was no recall for the repair. The vehicle had not been repaired. The manufacturer opened case number: 32033245 and informed the contact that the repair was not covered under warranty. The approximate failure mileage was 52,000...updated 10/25/17 updated 11/16/2017

- Wheaton, MO, USA

The contact owns a 2013 Chrysler Town and country. The contact stated that the passenger side headrest independently started to separate. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the headrest needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000. Updated 01/11/2017 consumer stated passenger front seat headrest open caused airbag alarm to stay on. Chysler had recalled 840,000 of their vehicles for the same thing. Updated 6/25/18

- Spring City, TN, USA

The contact owns a 2013 Chrysler Town and country. While driving various speeds, the passenger side headrest was touched, popped out of place, and struck the passenger in the head. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,213.

- Humble, TX, USA