Sub: P25nhtsa 14V-234 rear quarter vent window switch we received a safety recall notice a few months ago that stated, "Chrysler has detected that a defect, which relates to motor vehicle safety, exists in some 2010 through 2014 model year Dodge Grand Caravan and Chrysler Town & Country vehicles.? my vehicle falls within the scope of this problem. We contacted arrigo of West palm beach on April 9, 2015 to schedule an appointment to get the vehicle repaired and was informed that ?the part was on backorder and I would be contacted when the part came in.? it has been five months now and they have still not received the required parts as of September 1, 2015. As stated in the safety recall letter, if the dealer fails or is unable to remedy this defect without charge and with in a reasonable time, I may submit a written complaint to the administrator, national traffic safety administration.? we do not understand why it has taken five months or possibly longer for a dealer to receive a safety recall part, so that this safety hazard may be repaired as well as my peace of mind. The problem as stated, ?the rear quarter vent window switch on your vehicle may overheat if exposed to liquid moisture. An overheated rear quarter vent window switch may cause a burning odor, smoke, or a driver's door fire without warning." I am very concerned for my family's safety because we live in Florida and it is very moist here especially during hurricane season. The longer it takes to receive the correct part and fix this issue creates higher safety risk for my family. Thank you for your time and please help us resolve this issue promptly.

- Loxahatchee, FL, USA

My van has the safety recall to have there rear quarter vent window switch replaced. I have tried 6 times to bring my van in to have the part replaced and the dealership (hendrick, Chrysler Jeep 543N mcpherson church rd fayetteville nc 28303) said they do not have the parts in and can not order parts. They have also told me they have no way of knowing when parts will come in and when they do come in they cannot hold them. They want me to continue calling and hoping that a part comes on. I have been trying to get this part replaced for several months. There has been no incidents with the part on my van I would just like the part replaced in a reasonable amount of time.

- Cameron, NC, USA

Got a recall notice in summertime 2014 regarding the switch for the rear windows. That if water got down into it, it could catch fire. Went to dealer in romeo, mi. I was told that Chrysler did not provide them with the part and asked if I wanted it have it disconnected from the electrical. I declined. Went to get my oil changed at a clinton township dealership on December 2014, remembering that the recall was never dealt with, and asked again. I was told the same exact thing. No part available; could have it disconnected. I again declined. Can't understand why Chrysler bothers to send a notice if they are not going to provide the part. Legal reasons, I imagine, not for customer care.

- Macomb, MI, USA

We contacted the local dealership in July and were told that they would call us when the parts to fix the faulty window switch on the driver's side door were received. As of today, they have not received the parts. We feel that 4 months is too long to wait for parts to fix a safety recall issue.

- Ballwin, MO, USA