This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Seat belt fastner is coming apart on drivers side. Not allowing for smooth buckling. The seat belt holder is coming apart and must be snapped back together in order for seat belt to securely fit. It often times does this daily.
Driver's seat belt that is anchored to the seat (or car frame?) on the left side of driver came out when driver turned to look over shoulder. The seat belt is intact but whatever anchors it to the car somehow released the seat belt. The vehicle was in motion and on a city street at the time.
In March 2018, I went to put 7 passengers in my van and the passenger (a child) on the passenger side, third row, outboard seat informed me there was no buckle in that seating position. Upon further inspection I noticed there indeed was no buckle, just a piece of metal sticking up where the buckle should be. I contacted the dealer where I purchased the vehicle (I purchased it in November 2017 used) who informed me that I would need to wait until they were able to locate one. They never called back. I went to my local dealer where I was able to purchase the replacement buckle for around $50; but was informed I would have to pay an additional $120+ for the buckle to be installed. I have tried to research how to replace the buckle myself, but only found other frustrated Chrysler/Dodge van owners with the same issues! I contacted Chrysler today (5/16/18) and spoke to "nick" who informed me that there was nothing Chrysler would be able to do for me because the car has more than 36,000 miles and I purchased it used. I voiced my concerns about this being a safety issue that Chrysler needs to investigate as it will eventually lead to the death or serious injury of and individual and that seatbelts should last the lifetime of the vehicle, not just 36,000 miles! I was told again, there was nothing they could do and the call was ended.
2012 Chrysler Town & Country. Consumer writes in regards to fraying passenger seat belt. The consumer stated the seat belt was barely used. The failure was repaired. The consumer requested to be reimbursed. Updated 10/10/2017
Takata recall- while driving this afternoon my children called, from the second and third row seats, that the seat belts had ripped. Upon stopping I went to inspect the seat belts and saw that two of the seat belts had tears and one was completely severed.
- Huntingtown, MD, USA
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An oncoming driver failed to yield to oncoming traffic (me) before turning left. We narrowly avoided an accident, but when I braked hard and swerved, both of the seat belts in the third row holding my children's car seats came undone. (both children still use the five-point harness while in their seats.) one child (still strapped into her car seat) flew into the back of the front passenger seat and the other child (also still strapped into her car seat) flew into the back of the middle row seat directly in front of her.
The contact owns a 2012 Chrysler Town and country. While removing the child safety seat from the vehicle, it was discovered that the rear passenger seat belt ripped and tore from the safety seat being secured to the rear seat. The cause of the failure was not diagnosed. The manufacturer was not notified. The failure mileage was 42,000.
A D V E R T I S E M E N T S
- Honeoye Falls, NY, USA