The automatic liftgate opened normally and moments later fell suddenly as the operator was placing items in the vehicle. The liftgate struck the operator on the head causing injury not requiring treatment. The liftgate was closed and latch engaged before the vehicle was in motion. Without warning the liftgate motor engaged while the vehicle was driving at a high rate of speed and the operator suffered property loss. The operator pulled off the highway and attempted to secure the liftgate but was unable to get the latch to engage. The operator continued to destination cautious with the liftgate opened. Once the vehicle was stopped, the operator was able to close the liftgate and engage the latch. The liftgate was secure when the operator proceeded to enter the building. Some time later, the operator was notified by a co-worker that the vehicle liftgate was opened. The recently replaced struts are not supporting the liftgate and it falls suddenly on the operator. The liftgate od also engaging without operator initiating the action, even with the vehicle in motion.

- Frisco, TX, USA

The contact owns a 2012 Chrysler Town and country. After the liftgate was opened, it independently closed without warning. The contact sustained a pinched arm that did not require medical attention. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 12V191000 (equipment). The failure mileage was 104,000.

- Texarkana, AR, USA

2012 Chrysler Town & Country. Attorney representing consumer writes in regards to consumer sustained serious injury when vehicle open power lift gate fell and struck consumer.

- Buffalo, NY, USA

The rear-liftgate of our 2012 Chrysler Town & Country slammed shut on April 11, 2014. Thankfully, we weren't underneath it at the time. Both struts gave out at the same time. We took it in for service on April 12, 2014 and I described to the service manager how dangerous this problem might be, should someone be under the liftgate. That liftgate is 400 lbs., coming down rapidly and slamming shut. He noted that he would discuss it "up his chain" at Chrysler and advised that I discuss my concern when I get surveyed from my service call. I've yet to be surveyed, so he provided me with your contact information. I am fearful that someone may get seriously hurt by this slamming liftgate. For us, we will no longer walk underneath the liftgate as it is raising up, until it is fully open and stopped.

- Davison, MI, USA