This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (visibility); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Blind spot detection sensors failed due to exposure to snow and salt. Dealer stated they have replaced many of these (part number 6181175) and advised to call Chrysler to report the problem. Chrysler acknowledged they have replaced many of these sensors but said they were not going to stand behind mine. At approximately $900 per sensor I feel they should last longer than 3 years, just after my warranty ran out. The faulty sensors were also causing my back-up camera to fail due to blowing a fuse. I finally had the dealer just disable the sensors so my back-up camera would work but the blind spot detection system was no longer enabled.
The contact owns a 2011 Chrysler Town and country. The contact stated the driver and passenger side view mirrors were defective and the metal chrome on the mirrors exhibit a sun-glare that obstructs the view and could cause a crash. The vehicle was not repaired. The failure and the current mileage was 400.
In my 2011 T&C, the backup camera is too dim to see in daylight. It can be used at night and it's moderately useful on a dark day. But in full sunlight the camera screen just cannot be seen well enough to be useful. I have the rbz radio in it. I had the same radio in a 2010 T&C and at first that camera was just as bad. I found S technical service bulletin showing a software update for that problem on the internet, and once the dealer updated the software, the backup camera was dramatically better. Now, I buy a 2011..., and they seem to have gone backward. It's just as bad or even worse than the 2010. I took it back to the dealer and they fiddled with it and checked other vehicles, but they said they are all the same, even though they admit it's too dim to use in sunlight and that the software update they did on my 2010 made a huge improvement. Unfortunately, they say there is nothing they can do until Chrysler sends out either a solution or a software update doing to my 2011 radio, the same fix they did to my 2010. For a vehicle that has a sticker price getting close to $40,000, I find this disappointing. I like everything else about the van, but the fact that it's so good otherwise just makes this problem even more frustrating!
The contact owns a 2011 Chrysler Town & Country. The contact stated during sunny weather conditions the rear view camera monitor made it difficult to display images or see objects on the screen. The contact took the vehicle to the dealer who stated there was nothing they could do to repair the camera. The contact stated the rear view camera could potentially cause a crash. The failure mileage was 3,700. Updated 07/08/11 updated 09/19/11
A D V E R T I S E M E N T S
- Fort Washington, MD, USA