This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission makes noise at 16mph Chrysler is aware of the noise. Chrysler states that they do not have "fix" for it at this time. This is not acceptable to me as a customer of Chrysler. Thank you.
The contact owns a 2011 Chrysler Town and country. The contact stated attempted to shift from park to drive but the vehicle failed to shift properly. The vehicle was taken to the dealer where the dealer confirmed a failure with a program associated with the transmission. The manufacturer was contacted but the vehicle was not repaired. The failure mileage was 1,000 and the current mileage was 8,200. Updated 12/19/11 the consumer stated the vehicle had a software failure. The vehicle was unable to be operated in the economy mode and there was no fix available....updated 01/31/12 updated 03/05/12
When backing up an slightly inclined driveway my new 2011 Chrysler Town and country (1500 miles) started shuddering like the transmission was failing. In order to back up I had to accelerate beyond what was safe for the tight area I was in. I road tested it on a steep incline and was not able to back up with out a lot of loud noise and shuddering. I took it to my dealer and they agreed that it shuddered when backing up. The dealer tried a new one on the lot and it did the same thing. The dealer contacted Chrysler, who said that their is nothing they could do, because it was "characteristic of this vehicle" I have this in writing from my dealer. I am now stuck with a $40,000 vehicle that can not be used safely at slower speeds in situations involving inclines.
- Puyallup, WA, USA
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- Willows, CA, USA