This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 4/9/12 I was involved in a serious accident that resulted in my daughter obtaining a severe traumatic brain. She was in critical condition and is now severely disabled. The back curtain airbags did not protect her and did not appear to work properly. I believe that the vehicle was not properly examined after the accident. The car was a rental vehicle and my family was out of state on vacation. Due to the severe injury of my daughter I believe that the airbags failed.
The contact owns a 2011 Chrysler Town & Country. The contact stated that the passenger seat belt warning chime was malfunctioning. The contact mentioned that if the passenger did not secure the seat belt, the warning chime would not come on. The vehicle was taken to the dealer. The technician diagnosed that the passenger seat belt warning chime was not defective and advised the contact that the manufacturer had decided to disable the feature. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 28,150. Updated 8/14/14 updated 09/4/2014
The contact owns a 2011 Chrysler Town and country. The contact stated that while stopped at a traffic signal, she noticed that the rear driver's side seat belt was detached from the side pillar, causing the child seat to topple over into the middle of the vehicle. Simultaneously, the rear sliding door opened independently. The rear sliding door failure recurred several times while the vehicle was in motion at various speeds. The vehicle was taken to a dealer for diagnosis and the contact was informed that a system update would need to be performed. The manufacturer was notified of the failure. The vehicle was repaired. The failure and current mileage was 10,000.
The rear seat belts do not restrain the passengers due to the position of the shoulder strap. The shoulder strap was too far forward and could not be used to restrain children in the vehicle.
- Belton, SC, USA
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The contact owns a 2011 Chrysler Town and country. The contact stated that the rear seat belts did not restrain the passengers due to the position of the shoulder strap. The contact noticed that the shoulder strap for the seat belts would lie on the passenger's arms and was low across the chest area. The shoulder strap was too far forward and could not be used to restrain children in the vehicle. In addition, the seat belt would not lock. The vehicle was taken to the dealer who stated that the seat belts were design in that manner and could not be changed. The manufacturer was not made aware of the issue. The failure and current mileage was 20,000.
The front passenger seat belt alert system does not function on my new 2011 Chrysler Town and country limited. I hadn't noticed this fact until a passenger commented in surprise that her seat belt was not fastened. This was at the end of a drive across town. I contacted the dealer immediately, and the service manger informed me that Chrysler found in manufacturing that this passenger seat belt alert did not work correctly, so they disabled it in software. He further said that if or when a software update becomes available to fix the problem, I would be informed of the fix.
A D V E R T I S E M E N T S
- Canton, NY, USA