This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Chrysler Town & Country. The contact stated that on numerous occasions while driving at various speeds, the power steering failed. As a result, the steering wheel was difficult to maneuver then the vehicle stalled. The contact stated that he was able to restart the vehicle, but the failure recurred. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump relay needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 275,000.
The contact owns a 2011 Chrysler Town and country. The contact stated while attempting to start the vehicle, the vehicle failed to start-up. The contact charged the battery fully however, the engine still failed to turn over. The contact stated that the failure was intermittent. There was no warning light illuminated. Naples Dodge Chrysler Jeep Ram (6381 airport-pulling rd, naples, fl 34109, (239) 296-2404) was contacted and made aware of the failure. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 84,000.
A few months back, my battery died (it was fairly new). After replacing the battery with a new one, I noticed there was a constant sound coming from the back of the car even when the car was turned off - turned out to be the fuel pump continually pumping. After disconnecting and reconnecting the battery a few times, the constantly running fuel pump issue went away. Fast forward a few months and my car starts having trouble starting. It randomly won't turn over - sometimes taking 10-20 tries before it starts. Eventually it won't turn over at all. After looking online and finding a [xxx] of other people with the same issue, I discovered the tipm "faulty fuel pump relay" issue with the Chrysler vehicles - including mine. I rigged a cable to temporarily bypass the fuel pump relay, and now it starts every time just fine. For the long term solution I will now need to pay to have the tipm module replaced. This is the last Chrysler brand car I will buy - it's one thing to have a problem with your vehicle you build (all car companies have issues), it's another thing to know that there is an issue and give a big [xxx] you to your consumers by refusing to address the known issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
There is a known issue with the tipm/fuel pump relay in many Chrysler/Dodge/Jeep. Why the Town and country's were not included in the recall, I do not know. Our issue with the tipm/fuel pump relay caused total power loss twice while driving in a school zone to pick up our children. This could have ended very badly and is not safe!
- Southgate, MI, USA
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- Moscow, OH, USA