This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Chrysler Town and Country. The contact stated that while her husband was driving at an undisclosed speed, the window glass fell into the door abruptly. A mechanic inspected the vehicle and determined that the failure occurred due to an internal door fracture. The vehicle was not repaired. The contact stated while driving and turning the steering wheel, the steering wheel made an abnormally loud squealing sound. Additionally, the contact stated that the vehicle had difficulty starting, and there was an abnormal amount of smoke coming out of the exhaust pipe. The check engine warning light and the electronic throttle control warning light were illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 174,098.
Engine noise. Compared to our old van, the sounds from the new van engine are louder. I noticed when we bought the 2011 van in January, that it does not have a sound insulated hood. Today when driving a 2010 loaner T&C - from the local dealer when our transmission was being serviced - the 2010 has a piece of insulation on the underside of the hood. The 2011 model does not have this insulation and is noisier. Is this a cost cutting effort? nothing like trying to please customers to help future sales.
While traveling southbound on Texas state highway 195 approximately 5 miles South of florence, Texas I engaged my vehicle passing gear and passed another southbound vehicle. I reentered the southbound lane and took my foot off the accelerator. The vehicle continued to accelerate and at approximately 85 mph, I began applying braking pressure on the brake pedal. I continued to apply and release braking pressure and was able to maintain control of the vehicle and the speed at around 85 mph. There were no other vehicles traveling southbound in front of my vehicle and after approximately.2 mile, the passing gear released and the remainder of the trip was unremarkable. I am a retired military aviator and retired police chief. I was also an faa certified flight instructor (multiple rating both fixed wing and rotary wing. I was always taught to, and also taught students to maintain control of the aircraft (vehicle). I'm certain this training and experience helped me in this situation.
Chrysler"S best kept secret, flaws in the cylinder heads of their new 283 hp V6 engine. The engine over heats at highway speeds, mine ran as high as 244 degrees F. and the ac would not work on a hot day and a long trip. The dealer did not know about this problem. I went on the internet and for $56 I knew all about it in 5 minutes. If I had known about the problem ahead of time I would not have spent $32,000 for the head ache. I showed my information to the service manager and he called me and told me I was right! now he has to find new improved heads. As of this date I have been without my automobile for a week ! I emailed Chrysler an all I got back was a form letter telling me they were sorry and to see my dealer. This is my last Chrysler after a long relationship. From past experiences the engine will never be the same as a factory built engine!
The contact owns a 2011 Chrysler Town and country. The contact was driving 35 mph when the engine stalled while driving down a hill. The vehicle coasted to a complete stop, and was towed to the dealer. The manufacturer was contacted, but the vehicle was not repaired. The failure mileage was 600 and the current mileage was 900.
A D V E R T I S E M E N T S
- Watseka, IL, USA