This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I wrote before about the electrical issue. My husband jumped started my car On 8/28/24. I drove down to my church for a Women's Bible Study. I was there for 2 1/2 hours. When I went to leave my car would not start. I called my son. He jump started my car for me. As I was about to leave after a few minutes my car quit running. As the car was running every electrical component on the dash was going haywire, the heater fan was going full blast, but the windows would not go up. That was irritating as it started to rain. Had to cover the windows. Left the car in parking lot. Next day after church my husband tried to start the car. The car turned over and the battery light was on. Brande new battery was put in that week, As the following we thought that might have been the problem. He jumped started the car same thing as before. We had to have the car flat bedded to the mechanic. The mechanic tested the new alternator that was just put in and said it was bad. Replaced the alternator and car ran. He wanted to see what would happen so he kept car over night. Next morning car would not start. All fuses have been checked, fuse box has been checked. Nobody can seem to figure out what is going on with this vehicle. I have spent over $2000. an to no avail. I am ready to junk this thing. Mu dad said their was a Caravan for sale I just read they have electrical issues also no way.
Over 2 yrs now the electrical has been haywire. In driveway the interior lights on dash lights come on and and doors lock and unlock. Driving down road on dash tells you that must put car in park to engage. Lift gate ajar. Heater turns on and off full blast front and back fans. Side doors do not work/ or work when they want to work. Battery brand new gets drained and needs to be charged 1 every month. Had alternator changed. Still does the same thing. I call this my possessed van. At my wits end. Spent much money trying to find out problem unable to locate. Changed fuses did not help. This is my second town and country. I never had a problem with my first one which was a much older model that is why I got another one. Now I am rethinking about getting another town and country. Who is going to help with all of these customer complaints with electrical issues. I am a disabled person who needs my vehicle for appointments. I cannot get stranded or break down or have a vehicle fire. I am frustrated by this company for not caring for their customers needs.
2011 Town and Country started stalling while driving up to 40mph! The problem is intermitten and unable to be diagnosed by mechanic. This happens in the middle of traffic and power steering is lost. This is a known problem and was recalled in the several years before mine. This is a safety issue to everyone on the road and is a matter of time before there is an accident.
Van was sitting in driveaway in front of my house. We noticed smoke coming from rear of the vehicle and then saw flames. Contacted 911. Fire department arrived to put out the fire. They said something appeared to have shorted or exploded inside the driver side rear wall panel. Just below the rear window vent in the area of the 3 row speakers and cup holders. It burned down the exterior of the van near the gas cap.
The contact owns a 2011 Chrysler Town and Country.?The contact stated that while driving at 45-?"50 MPH, the complete electrical system shut down. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who stated that the electrical system had shut down. The vehicle failed to turn over and restart.? The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA hotline. The approximate failure mileage was 186,000.
- Cassapolis, MI, USA
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The contact owns a 2011 Chrysler Town and Country. The contact stated that the vehicle was parked at his residence in the driveway, the contact stated a friend knocked on the door and informed the contact that the vehicle was on fire. The contact stated the fire extinguished on its own. The contact stated no fire or police report was filed. The contact stated that the fire seemed to have started on the driver's side of the vehicle and in between the second and third row of seats. The contact stated that he contacted the dealer to make them aware of the failure and was advised to bring the vehicle to the repair center. The vehicle was taken to the dealer. The manufacturer representative inspected the vehicle and advised the contact that the fire was not caused due to faulty Chrysler parts. The fire origin was unknown. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000. The VIN was not available.
The van has a problem accelerating and also seems to stall while driving on the expressway before jumping quickly into acceleration there was a bad storm in Buffalo that I believe contributed to the problems of the Chrysler van
During random times; starting cold, starting warm, coming to a stop, accelarating, on city surface streets or on the freeway, after long drives or just going down the street; the minivan would stall and not restart. Fortunately able to coast to side of road on occassion. Non start condition would last between 15 minutes to days. This last event occured while turning in a busy intersection. Blocked cars and buses in all four directions on a Friday afternoon rush hour, putting ourselves and others at serious risk. There were no warning lights or anything other than a brief shudder before stalling. Roadside service called 911 first to get us out of the way. Towed to local mechanic who duplicated event and found that two separate recalls for faulty fuel pump relay was issued for other models but not our minivan. This family vehicle is now a liability if the fuel pump relay replacement is not made available to us.
After most of the major electrical components were replaced a new battery, alternator and computer. Ran for a week then just died for no reason had to be jump started just to get it moving. Also the lane blind spot detectors are in a very bad place and are subject to weather and broke.
Upon leaving work my battery (only installed for 3 months) was completely dead. After a co-worker jumped my van off I went straight to Advanced and had them check the battery. It showed something was still on/running however the keys were in my hand and absolutely nothing was on or plugged in. He went ahead and replaced my battery. The next day I went out on errands and it started fine. That evening I was taking my family out to dinner and it would not start. It would crank but not start. I put it in neutral and back into park and it did manage to start. The following morning I went out and it would only crank. It would not start and the lightening bolt symbol and check engine light came on. First we changed the throttle body sensor (as indicated by the light). It still wouldn't start. After I had it towed to a garage they said the TIPM was faulty and had caused the fuel pump to burn out. I have seen/read numerous other people saying this has happened to their vehicle as well. The exact same issues. This issue has cost me over $1,500 and I still haven't had the TIPM fixed yet. With as many complaints on the same issue there should be a recall on this since it is obviously a manufacturing issue.
The TIPM is failing, not allowing the van to start when it gets so cold out. We were quoted $2000 to get it repaired. We found an article stating this is a common issue and was being repaired by Chrysler.
Going down the road 55 mh van quit rear hatch and sliding side doors unlocked and opened van will not start. These vans were recalled for something like this in the previous years. This one should have been recalled
"P0740" OBD2 code, causing vehicle to Fail state Safety Inspection. issue is due to a defect within the transmission, very common with the 2011 Chrysler Town & Country. "Dealer Only Repair", very costly. Serious Safety Issue. Vehicle cannot be diagnosed by most Certified Mechanics. this faulty reading could mask very serious issues with the Transmission. This issue needs to be expedited to review ASAP. Thank You.
When we bought the vehicle the battery kept dying. The dealership installed a new battery and it kept happening. They eventually said that the fuel pump was not shutting down when the vehicle was turned off and they said they fixed the problem. Fast forward a couple years and the vehicle would not start. Took it to a trusted mechanic who diagnosed it needed a new computer. He said it is a well known problem with this vehicle and asked if we ever had the doors open on their on (we have). That is part of the computer problem and so is the fuel pump issue stated above. When I told the mechanic about the initial issue he checked the fuel pump and found that the dealership didn't address the actual problem They used shoddy wiring to bypass the fuel pump. He said the wiring was so loose that it fell apart when he touched it and said that a sharp turn would've been enough to disconnect the wiring and shut the vehicle down while driving. This would've been very dangerous. He stated that we were very lucky. Apparently this happens all the time with these Chrysler. He recommended we file this complaint.
1) Dash board lite up like a christmas tree, would not turn over. 2) Next time no lights would come on, completely dead. Turning the key over did nothing, no lights. Key would also get stuck in the ignition 3) They determined it was the powertrain control PCM 4) Originally the part was like $800, they messed on troubleshooting (fried my battery). They knocked the price of the part down to $517
2011 Chrysler town and country, starts then shuts off after two seconds. Check engine light came on last night. Remote start disabled. Vehicle will not start via push button, must use key fob in place of pushbutton. Again remote start will not work. Vehicle starts and shuts off right away. From research done, cause being TIPM OR FUEL RELAY.
The contact owns a 2011 Chrysler Town and Country. The contact stated that the vehicle failed to start-up. In addition, there was an abnormal exploding noise coming from the vehicle while driving approximately 40 to 50 MPH. The contact mentioned that the windshield wipers failed to operate occasionally. The vehicle was taken to the dealer where it was diagnosed that wireless ignition and WIN module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 107,000.
The contact owns a 2011 Chrysler Town and Country. The contact stated that the vehicle would intermittently fail to start up after multiple attempts. The contact would then take the key out of the ignition and press the auto start button on the key fob for the vehicle to start without incident. Upon investigation, the contact's son related that failure to a defective TIPM (Totally Integrated Power Module) which needed to be replaced. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 157,000.
Vehicle would lose power. First problem was while at the gas station with my children (age 4 and 1) and with the key in the cup holder, the doors locked on their own. I had to call my husband to bring spare key. The next issue was the vehicle battery drained and had to get jumped. The last issue was the vehicle would not turn on. All of the lights turned on but would not crank over.Took it to my local dealership and was advised that the TIPM failed.
A D V E R T I S E M E N T S
- Clayville , NY, USA