This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2011 Chrysler Town & Country. Consumer writes in regards to rear vent window switch recall parts. The dealer informed the consumer, the parts were not available.
The contact owns a 2011 Chrysler Town and country. The contact stated that when the vehicle was turned off, it would occasionally fail to restart. The vehicle was unable to start for the entire last month. The dealer could not duplicate the failure. The manufacturer was not notified of the failure. The contact also stated that the failure occurred several times, but restarted after a while. The vehicle was not repaired. The approximate failure mileage was 84,000.
2011 Chrysler Town and country. The sliding doors failed to remain open and it automatically closed.the door required excessive force to avoid closing and preventing an injury. The vehicle was taken to a dealer where it was repaired on two separate occasions where they flashed the computer, but the problem reoccurs. The approximate failure mileage was 30,000 and the current mileage was 65,000.
2011 chyrsler Town & Country. Consumer writes in regards to replacement parts not available to complete rear quarter vent window switch recall notice. Recall # 14V234000.
The contact owns a 2011 Chrysler Town and country. The contact received a notification of NHTSA campaign number: 14V234000 (electrical system) however, the recall part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 11/18/15 updated 12/10/15.
- Spring Hill, FL, USA
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My 2011 Chrysler town and county van has a bad fuel pump relay - causing the fuel pump to not shut off. This drains the battery and is also a fire hazard to me and my 4 children that I drive in this van every day. It is the same exact engine and problem that was included in a recall for Dodge durangos and Jeep Cherokee, yet Chrysler refuses to fix the vehicle under recall. I called Chrysler and they told me "they do not feel bad not do they care if I catch on fire and sue them", and that they "will not increase the recall to include other vehicles regardless of complaints" the dealership is now telling me that the fuel pump module is part of the total integrated power module and will be $1100 to replace, and that the parts are on back order and they have no clue when they will be in. I feel like Chrysler is putting myself and other safety in jeopardy and something should be done about this. They are trying to kill us, and are not even giving us a chance to fix it. Please help.
The contact owns a 2000 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure......updated 02/10/16, 03/29/18
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Chrysler town and county. The contact stated that the recall notice for NHTSA campaign number: 14V2340000(electrical system) was received in June of 2014. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Chrysler Town and country. The contact stated that while driving approximately 65 mph, the blind spot monitoring detection warning light illuminated and a chime sounded. The vehicle was taken to a dealer where it was diagnosed that the sensors and the computer board needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
-Jan 2015- the key was lodged in the ignition and would not come out. I had it towed to nearest chry dealer to fix. - Jan to may- car intermittently stalls/won't start. Sometimes starts with a jump. -may- mechanic/battery installed $268. -June/July- car intermittently stalls/won't start. Starts if you wait a while. -August-won't start/wont jump/stranded with kids/towed to mechanic. -changed my batteries in my key fobs at least 3 times in 2015. -I am constantly stranded with my children and spend days without my car waiting for mechanics to find out the problem. The Chrysler dealer informs me that it's a minimum of $200 just to look at it. It will most likely be more if it's electrical and they need a day or two. I have to get my kids to and from school and can't pay for another car. Mechanic said to look at bulletins/info on tipm and win. Other chry year/makes have had exact same issues and were recalled. There is a class action suit for this year/make and many more. How am I still driving? I was given a tip by a mechanic: Open the hood and then the fuse box. Remove the M27 fuse. Wait 10 seconds. Replace fuse. Start car. It's been working so far! apparently, this clears a software lockup in the module.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure; however, the vent window did not open due to an interim repair where the technician disconnected the switch.
I have been waiting since May 2015 for the replacement part for my rear quarter vent window. I am still on a waiting list and have many, many more people ahead of me. Why would it take so long to get the necessary part to the dealership? this recall is from June 2014! I drive with small children in my van every day. They are strapped into car seats and I can't imagine the horror if a fire broke out. Please provide a resolution.
We have received a safety recall notice for our vehicle regarding the rear quarter window switch. Multiple calls to the local Chrysler dealerships have all gotten the same response...the part is on back order and they have no idea when it will be in. And they will not take down our name and call us when it comes in. They suggested just calling back every few months. This is quite frustrating. In the recall notice it said to contact if the dealer could not replace part in a reasonable amount of time. I feel that this time frame is no longer reasonable.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) and stated that the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000(electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I received a safety recall in June 2014 advising of rear quarter vent window switch on my vehicle may overheat. On July 3, 2014 I took my car in for service at croton auto park service dept, croton, NY and showed them my recall notice. I was told that they wire had been disconnected and that when the part came in I would be contacted. It has been a year and 1 month and am still waiting to be called by the service department to make repairs to the defected electrical wires. Upon my last visit around June 2015 to the service department I was advised that they still had not received the parts, my name was on a list and that Chrysler was backed up making the corrected part. This car has been nothing but a headache since I drove it off the lot with several manufacturer defects. The first less than 750 miles on the car. And the service dept at croton auto park is atrocious, with repairs taking excessive time to make repairs.
A D V E R T I S E M E N T S
- Thomson, GA, USA