This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Chrysler Town and country. While driving at various speeds, the vehicle stalled without warning. The vehicle was taken to the dealer where it was diagnosed that the ignition sensor failed and would need to be replaced. The vehicle was repaired, but the failure recurred. The VIN was not included in NHTSA campaign number: 14V373000 (air bags, electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 104,000.
The contact owns a 2010 Chrysler Town and country. After turning off the vehicle, the key failed to eject and remained in the off position. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that the ignition needed to be replaced. The vehicle was repaired, but the failure recurred. The VIN was included in NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 80,000. Parts distribution disconnect.
The contact owns a 2010 Chrysler Town and country. The contact stated that the ignition switch needed to be repaired. The contact stated that the vehicle remained on and running after removing the ignition key from the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 84,000.
I am writing in regard to the wireless ignition module recall that affects my vehicle. I would like to lodge a complaint against the dealership: Mcgrath auto 1616 51st St ne cedar rapids, IA52402 sales:(877) 226-0908 service:(888) 903-7864 parts:(888) 903-7864 this dealership has* fixed this defect within a reasonable amount of time. We have called this dealership regarding this recall in late June and on July 15. Each time we were told that the parts would have to be ordered and we would be contacted when they were in stock. My vehicle has started exhibiting the symptoms of the defect associated with this recall and has started shutting off while we are driving the vehicle. We called the dealership today (September 4) to state that we had a safety issue and needed the vehicle fixed immediately. The dealership said they had the parts but requested we leave the vehicle with them all day rather than the 'one hour to complete' the recall notice states. Since we live approximately 30 miles from the dealership I asked for a loaner vehicle if we were going to be without our vehicle for a day and was told no loaner vehicle was available. I then asked for the next available appointment and was told they couldn't get me in for a week. We now have an appointment on September 11 at 1pm. I am concerned that my vehicle is going to continue to exhibit this defect while driving and put my safety and the safety of my family in jeopardy. I am appalled by the lack of urgency this dealership has exhibited in dealing with this recall on my vehicle and I would like them to be reprimanded. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2010 Chrysler Town and country. The contact stated while driving 65 mph with the cruise control activated, the vehicle accelerated independently. The vehicle was merged to the shoulder and the contact engaged the service brakes. However, the brakes failed to engage and the vehicle continued to rev. The contact mentioned that the vehicle stalled after placing the key into auxiliary mode but the failure recurred once the vehicle was restarted. The vehicle was taken to a dealer. The technician was unable to diagnose the failure but decided to install a recorder on the vehicle. The contact stated that the failure recurred while driving 35 mph. All lights on the instrumental panel illuminated, and the door locks, air conditioning and radio failed. The dealer analyzed the recording and diagnosed that the win module would need to be replaced. The manufacturer stated that the VIN was not included in NHTSA campaign number: 11V139000 (electrical system). The vehicle was not repaired. The failure mileage was approximately 72,000.
- Manson, IA, USA
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The ignition turns off. This has happened to me approximately 5 -6 times. Turning a corner, hitting a small bump in the road or just driving. Sometimes I hear the click of the key turning or just feel the loss of acceleration. The car turns off. Most of the time I have been able to put the car in neutral and restart it without any incident. There have been close calls of vehicles avoiding me while I recover from this happening. The problem is fields Chrysler dealership in glenview Illinois wants to charge me $700 to fix this. They claim they replaced the ignition already under the recall which they did a year ago. This is not my problem that the ignition is turning off again!!!!! did you ever hear of a recall on a recall? please help me!!!! I have a 15 yr old son learning to drive and I also drive small children around. I have left several messages with the service mgr at this dealership and with customer service but noone is calling me back.
The headlights dim, the radio stops, the four lights directly over the speedometer come on and off, the speedometer drops to zero when the dummy lights come on. Periodically the vehicle shuts of as it is moving. This all started happening after the NHTSA campaign #11V139000 recall on the ignition was replaced. It has been to three separate Chrysler dealers a total of seven times. It has been out of service for more than 30 days. Neither Chrysler nor the dealer wants to resolve this problem. They want to sell me a new car!
The ignition key was displaced from run to accessory without being touch. This is identical to the win module recall for this model which we had replaced last year. I have seen the same thing on this site many times. The dealership reports that this is "similar" but not the "same." If it looks like a duck and quacks like a duck, it is a duck. Please do not let them pull this on the consumer! don't just look at all the complaints and nod your head. Do something!!! we are struggling financially like so many other people and now Chrysler isn't going to honor what really should be part of the recall. Don't wait until there is a crash and death! we were going 70 miles per hour down an interstate and suddenly had not brake lights or turn signal. We were very lucky! we have been told the part is on back-order and will take at least a month! high demand for that part, isn't it"?"
On 6 occasions so far, my van has died with no warning while I have been driving in traffic. The engine light has never come on to indicate any problems. On the first 3 occasions I was driving straight in completely dry conditions when the anti slip indicator came on, stayed on, and then the van died. On the last 3 occasions no indicators came on. The van just died with no warning. We were part of the 11V139000 recall, but all of the incidents of the van dieing has happened since that recall. As I investigated this problem on the internet I received over 53,000 hits from 2010 Town and country owners experiencing this same problem. When will Chrysler be required to take responsibility for this problem and fix it before a major accident affects my family? 11V139000 recall anti slip light stuck on.
The contact owns a 2010 Chrysler Town and country. The contact stated that the interior and exterior lighting, as well as the instrument panel failed during engine start up. The contact stated that the vehicle was recently repaired under NHTSA campaign id number:11V139000 (electrical system:ignition). The manufacturer was contacted but the vehicle was not further repaired. The failure mileage was 33,645 and the current mileage was 35,645... updated 01/04/12 the dealer replaced a faulty switch and lubricated it. Updated 01/09/12
The contact owns a 2010 Chrysler Town and country. The contact stated after having the vehicle repaired under NHTSA campaign recall 11V139000 (electrical system:ignition) by a dealer, the entire electrical system malfunctioned causing the headlights, interior lights, radio, etc. To no longer function. The contact took the vehicle back to the dealer who was unable to diagnose the failure. The contact stated the electrical system does not function properly unless the ignition switch was shaken. The contact called the manufacturer; however, they did not offer any assistance. The contact stated the vehicle was unsafe to drive. The failure mileage was 8,144. Updated 11/03/11 updated 12/30/11
The contact owns a 2010 Chrysler Town and country. The contact stated the vehicle was taken to the dealer for repairs under NHTSA campaign id number: 11V139000 (electrical system: Ignition). After repairs, the key would not turn in the ignition. The manufacturer was contacted and a report was filed. They also advised that they would further investigate the remedy for the failure. The vehicle was not further repaired. The failure and the current mileage was 18,500. Updated 10/21/11 update 10/28/11
The contact owns a 2010 Chrysler Town and country. The contact stated that the vehicle would stall intermittently. The vehicle was repaired under the NHTSA campaign id number: 11V139000 (electrical system:ignition), but the failure recurred numerous times. The dealer and manufacturer were notified but denied any assistance with repairs to the failure. The vehicle was not repaired. The failure mileage was 11,000 and the current mileage was 13,000. Updated 03/05/12 the consumer has since traded the vehicle. Updated 03/14/14
The contact owns a 2010 Chrysler Town and country. The contact stated that the vehicle was included in the recall associated with NHTSA campaidn id number 11V139000 (electrical system:ignition). An authorized dealer was notified and the contact was informed that the parts were unavailable. According to the recall notice, the parts were supposed to be made available on July 15, 2011. The dealer also stated that the manufacturer only made available two sets of parts per dealer and that one hundred and twenty other vehicles were scheduled to have the same repairs performed. The contact expressed concern over the availability of the parts. The failure mileage was 20,000. Updated 08/15/11
The contact rented a 2010 Chrysler Town and country. While the contact was driving approximately 30 mph, the engine stalled without warning. After waiting five minutes, the engine restarted. The identical failure recurred for the second time. The vehicle was taken to an authorized dealer and they were unable to locate the problem. The dealer was performing a further investigation to determine the cause of failure. There was a recall associated with NHTSA campaign id number 11V139000 (electrical system:ignition). The contact was waiting for a response from the dealer to find out if the VIN was included in the recall. The failure mileage was approximately 25,000.
A D V E R T I S E M E N T S
- Ft. Lee, VA, USA