This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This vehicle was subject to recall for ignition switch replacement which was performed in February 2016 by briggs Chrysler in lawrence ks. We had experienced no problems with the car in 100,000 miles prior to recall. After the recall repair, we have experienced 2 occurrences of engine stoppage, both at slow highway speeds (~55 mph), once on interstate 70 (Illinois) and once on Missouri state route 5. on each occasion, the engine stopped and all electrical systems turned off. Due to low traffic volumes the incidents presented no hazard. After stopping the vehicle, a restart was done in both cases and the trip continued. The first was in April this year and the 2nd was 2 weeks ago. The total mileage driven from date of recall work performed to the first stoppage was approx 4,000 miles. The mileage between the first and second stoppages was approx 3,000 miles. I contacted both the dealer who performed the recall and Chrysler Corp cs. The dealer service rep said there was nothing they could do about the issue. Tonight a Chrysler cs rep told me it had to go to a dealer for a diagnosis (at my expense). I find both answers unsatisfactory. In the first case on I-70, if we had not been in a construction zone with low speed limits and single lane traffic, there would have been high potential to add myself and my wife to the 57 deaths already associated with this ongoing problem.
My car shuts off as you are driving, car can be put into neutral and restarted as its moving. No check engine lights appear. This occurs when in motion at all speeds. This has happened on all types of forward motion, turns, high and low speeds. I have not yet had an incident involving backing up. This has happened 8 times over the last 3 weeks.
Several ignition problems and engine shutoff while driving. Often key is turned and vehicle does not start no accessory nothing. And twice while driving engine quit both times on city street. The date given below will be the latest of these incidents.
The contact owns a 2010 Chrysler Town and country. While driving various speeds, the engine shut off. The vehicle was pulled over and restarted. The failure recurred several times. The vehicle was taken to a local dealer who stated that there was no recall. The vehicle was taken to an independent mechanic who diagnosed that the ignition key needed to be replaced. The failure was not remedied. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was approximately 65,000.
- Pflugerville, TX, USA
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Takata recall. The contact owns a 2010 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I was driving at night and noticed the headlight switch was very hot I also noticed the headlight switch was no longer lit so it was hard to tell what setting it was on. A few days latter the headlight switch was on but the headlights were flickering and the switch was once again red hot. I called Chrysler local service department they said sure come on in and we will have a look so I did when I got to the shop they said we need you to be aware of a diagnostic fee $125 what the hell is this I asked I told them it's still fairly new mint condition and I told you the problem they said we will not look at it unless you sign that you agree to a diagnostic fee. This is rape, yet another Chrysler defect this faulty part can cause a fire and is a hazard and a violation. After leaving the service department I headed over to auto zone they had the replacement and even offer a lifetime warranty for this replacement headlight switch so with tax and all I spent $65 and replaced the part and it's been 4 months now with no problems I did keep the old faulty part just in case. So I am here to tell the NHTSA and anyone reading this replace this part before you die in a car fire ans save money doing it and as a bonus auto zone has a lifetime warranty.
Wireless ignition node (win), have made numerous attempts to have this fixed by our local dealer, but to no avail. 1st made appointment, went to said app. But had wrong part, so they had to order part, several weeks later and several calls later, still no part available.
The contact owns a 2010 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags and electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact stated that the vehicle randomly stalled for over two years while waiting for the dealer to supply the parts for the recall remedy. The failure mileage was not available. Updated 09/28/16
The contact owns a 2010 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
The dash lights and other electrically powered components flicker on and off repeatedly. This happens intermittently, while sitting still and while driving, some days no issue other days numerous instances of the problem. The dealer says it is most likely the tipm module and it will cost $1000 plus to repair. As of 7-18-16 the part is experiencing a national part shortage because so many are having to be replaced on numerous Chrysler Jeep and Dodge vehicles. I have replace the battery and now on a waiting list for the tipm. The most recent incident was Saturday 7-16-16. The dash must have go on and off 25 or 30 times as I drove 12 miles to the dealer. By the time I arrived it stop flickering and has not flickered again the last two days,
The contact owns a 2010 Chrysler Town and country. While driving approximately 25 mph, the vehicle became unresponsive and the traction control light illuminated. The vehicle was restarted. The dealer, who did not seem to care about the failure, stated that the vehicle could be diagnosed for a cost. The manufacturer was not made aware of the failure. The contact received notification of NHTSA campaign number: 14V234000 (electrical system). The failure mileage was approximately 45,000. Parts distribution disconnect.
This vehicle has given problems with the electrical since I got in brand new in winter 2009. When driven for more then a couple hours, all the electrical will flash off for a few seconds, to include my power steering headlights, dash lamps, etc. I had the recall done which replaced the ignition switch which supposedly was the problem. Now that this recall has been done, my key gets stuck in my ignition, the tire pressure system randomly turns off, and to top it off the electrical still flashes on and off after driving for more then an hour or two. The dealership has stated they don't know what causes this as it never happens when they test drive it. Another problem that I've had since day one, is with the transmission. When you slow down to make a turn and press the gas to speed back up with the wheel still turned the transmission will jerk into gear. This also has been looked at multiple times and the dealership did not know what was causing it.
The contact owns a 2010 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V373000 (air bags, electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Chrysler Town and country. While in park, the vehicle failed to start. In addition, the key failed to eject from the ignition and remained in the accessory position. The failure recurred on numerous occasions. The vehicle was taken to an independent mechanic where the technician stated that the VIN was included in NHTSA campaign number: 14V373000 (air bags, electrical system). The vehicle was not repaired due to parts being unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 100,000. Parts distribution disconnect.
Random stalling while driving and also while in park idling. Different systems are effected. Speedometer cuts out then a ding and it comes back. Also the indicators that tell you a car is next to you stay on. The information center stops working. Ac stops blowing then comes back. Radio does the same. When it stalls sometimes you have no power as if the battery has been disconnected. Then power comes back after while and you can start the van. The transmission sometimes will not shift. The charging system light, traction control light, ABS light come on and the millage flickers dimly. A lot of strange things happening. The Chrysler dealer has replace the alternator saying it was causing high voltage. Did not fix the problem. Next they replaced the ABS module saying it was shorting out. Did not fix the problem. I am bring it back to them. I suspect that the tipm is the issue. I am a retired ase certified technician in engine performance, steering and suspension, breaks and electrical.
Tipm module failure. Known issue with this and other Chrysler vehicles. This is the singular part which controls the entire vehicle. When I called Chrysler to see what they would do to help, they got the part expedited for delivery, but offered nothing else to assist: No help with the rental car, no price reduction on the part or the labor to repair vehicle for a known repair issue. This was my first and my last Chrysler product purchase, and I will make sure I tell as many people as I can about how much Chrysler cares about customer service, customer satisfaction and standing behind their known defective product!!
The ignition switch moved, during regular driving on city streets over speed bumps, suddenly out of the run position, turning off the engine. The Chrysler service guys suggested to remove all items from their key rings, leaving only the ignition key - as a permanent remedy. The car was made(mdh) 092208 2010 - 9/22/2010 at 8 am - after June 2010
I started receiving recall notices in may of 2015 for my vehicle. The recall notice is R03/NHTSA 14V-373 involving the ignition key. Every time I call the dealer, ziegler Chrysler Dodge in downers grove Illinois, they tell me that they are waiting on the parts, that I am on the list and that they will call me as soon as they receive the parts. After a year of waiting I am frustrated. I think that if there is a safety recall, then there should be pressure on the manufacture and dealers to rectify the problem. Thank you
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- Sunrise Beach, MO, USA