This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Chrysler 2010 Town and country shutdown completely while driving on the interstate and roads. I took it to southern Chrysler Jeep. They replaced the erg valve for approximately $600. A week later it shutdown again. Took it back to them and they could not find a problem they gave it back said drive until service light comes on. I did that. They said the codes that were read did not cause the issue. They kept the van and got get to shutdown on them. Now they said that it "might" be the tipm box for $1200. Replace the box on a might. The service rep recommended that I did not get it fix because they are unsure that this is the cause of the problem. He recommended that I trade it in and buy a car. I contacted Chrysler corporate office. Assigned a case manager that is unavailable until evening time when I work. They will not assign another case manager. I don't know what's going on with my van. So now it's pay$1200 for another repair that may not fix the problem or come get the van. I'm truly scared of what could happen if I continue to drive this hazardous car on the highways and roads without knowing exactly what's wrong. Replaced the tipm box and shutdown twice.
Tipm went bad on a vehicle with 75K miles, rendering the windshield wipers and power door locks unuseable. One repair to replace "shorted out" windshield wiper motor was not effective.
Vehicle will turn off while driving with no warning. Have to play with ignition switch to get vehicle to start back up. Dealer is saying there are presently. I feel this is a safety issue as vehicle is mainly dying on turns.
The contact owns a 2010 Chrysler Town and country. While driving 45 mph, the vehicle stalled and lost power without warning. The failure recurred multiple times. The vehicle was taken to a dealer who was unable to duplicate the issue, but reset the vehicle's computer. The failure recurred. The VIN was not included in NHTSA campaign number: 14V373000 (electrical system, air bags). The manufacturer was made aware of the issue and stated that the vehicle was not included in the recall. The approximate failure mileage was 75,000.
While driving down a busy 5 lane road around rush hour with my three children in the vehicle, the Town and country lost power. Twice. This caused me to have to avoid other cars and find a way to restart the vehicle to ensure we did not cause an accident. When we had the van checked out, it was found that we had a faulty wireless ignition module (win module). This part was replaced in my make and model vehicle under a recall by Chrysler, but we were informed that our VIN did not match those manufactured in the time period attributed to the recall. We are requesting that Chrysler expand the recall of the win module to include the full model year. This was a very scary incident for my family, and with it being an identified problem already, I find it hard to swallow that we were forced to pay to replace a part Chrysler knew to be faulty.
- Lansing, MI, USA
Search CarComplaints.com for these popular complaint phrases...
When driving this vehicle it can completely stop! no engine running, no brakes, no power steering, no lights, no emergency lights, you must coast to a stop. The key will not come out the gear shift freezes also. If it is dark you must jump out of vehicle and start waving at on coming cars, to go around. If it does this at a stop in an intersection you must get out and waive cars around. People want to call for service, but if they call for service by the time they arrive, it may have started. This is a wait and see situation! I can go for a few days, or a few weeks, but it always happens again! I am afraid for my life and the life's of others especially at night time driving. I have had it to the dealer numerous times. They have even kept it for three days, and claim nothing is run! they tell me that they have run every test immaginable, but can, T find anything wrong. They have replaced the battery. I have had electrical connections checked and repaired. I dearly love this van, but not enough to die in it! I have read of hundreds of owners of the same vehicle complaining of the same thing. Mine did cut out on me on the interstate at 80 mph, fortunately the road was straight, and had to coast to a stop, and then you sit and wait until the car decides to start and run again! I am reading where people are spending thousands of dollars fixing one thing then another, yet they still have a death mobile! I am not going to stop on this one! I heard about the key problem, but my dealer claims they fixed the key! I was only given one key, and I am not going to spend $150 on a new key! I am lucky to make the payments as my dealer laid me away on interest, and I am a 68 year old disabled widow trying to survive on social security, and I am not ready to die for Chrysler! can, T the 100's of people experiencing the same problem do a joint suit with Chrysler?
The contact owns a 2010 Chrysler Town and country. While driving at various low speeds, the vehicle stalled without warning. The failure occurred on several occasions. The vehicle was taken to a dealer, but the failure could not be duplicated. The serpentine and tensioner belts were replaced, but the failure recurred. The manufacturer stated that the VIN was not included in NHTSA campaign number: 14V373000 (electrical system, air bags). The failure mileage was approximately 84,000.
The contact owns a 2010 Chrysler Town and country. The contact stated while driving at approximately 15 mph, the electronic stability control warning indicator illuminated and the vehicle stalled. The vehicle restarted after one attempt. The vehicle was taken to the dealer where it was diagnosed edr valve needed to be replaced. The vehicle was not repaired. The failure recurred several times. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000. The VIN was not available. Updated 05/03/17
February 2017: Latest problem - stalling unexpectedly while driving at low speed on parkway and local roads with no warning; check engine light came on - dealer replaced two O2 sensors at a cost of over $500, which did not fix problem; took for test drive and stalling continued-received call that tipm needed to be replaced at a cost of over $1,100 (service tech said it was a manufacturer defect but was not being covered by Chrysler) - if it is a defect they are aware of, shouldn't it be covered?
The contact owns a 2010 Chrysler Town and country. The contact stated that while stationary, the sliding doors on the passenger's and driver's side opened and closed independently. In addition while driving various speeds, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure was 90,000.
The contact owns a 2010 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (electrical system); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
Vehicle stalls at different times and under different conditions. Dealer could not troubleshoot or repair the issue. Van will stall driving at low speed (20-30mph) and occasionally at higher speeds (40-50mph). Vehicle completely shuts off and has no power. Extremely dangerous to drive.
Ignition switch regularly turns off when hitting bumps on the road, causing a complete loss of engine, power steering, and brakes. This has happened on several interstates.
While in motion, the vehicle suddenly loses power. The engine, power steering, brakes and ac unit cut out. The radio and hazard lights continue to function, as if the vehicle has entered accessory mode. This happens both at slow speeds (20-25 mph) and in highway driving (60+ mph) and any speed in between. Sometimes the event is preceded by a bump or jar in the pavement, and other times it has no apparent cause. Turning the key to the off position and restarting the car resolves the issue, however this is difficult when in the middle of traffic. In addition, on occasion, the key fob seems to have difficulty starting the ignition. It might take 3 or 4 tries before the engine turns over, despite no battery or electrical loss. These things often coincide so that you are frantically trying to restart the car in the middle of a highway. This problem occurs infrequently, the worst case of this happening is dated below, but that is not the only time.
While driving vehicle headlights will randomly shut off. Vehicle must be turned off and I need to try to get the lights to turn back on. Most times the vehicle needs to be left for a little while to reset. The lights randomly shut off regardless of stationary or moving. Please help!
While driving along, the vehicle shuts off. The key is in the still ignition, and I am able to put the vehicle in the neutral position and restart the vehicle. Between my wife and this event has occurred at least eight times since the vehicle was purchased. In each case the vehicle was in motion, and the shutoff has occurred on city streets as well as the highway. My 1st occurrence happened while I was turning right. I believe that the wireless ignition node(win) module is the cause of the shutoffs but it may be caused by a problem with the fuel system. Regardless of the cause, the engine shutting down while moving is a safety issue and dangerous. The appropriate recalls are: L02, L25 and R03.
During driving (typically city speeds of ~30-45mph), without warning or notification the engine will shut off and you will lose all power steering and braking is seriously diminished. It has happened once on the highway at ~65mph that I am aware of). When this happens the only indication you get is the red traction control light on the dashboard.it can happen while turning, driving straight, curves, etc. In order to gain engine power and the ability to steer, the only fix action is to place the vehicle in neutral and turn the key to restart. It will not just restart in "drive". we have taken this vehicle to the dealership 4+ times in order to diagnose and fix...to which we have been told "there is nothing showing up on diagnoses", "sounds like it could be X, but it's $1500 to replace and we can't guarantee it will fix it". we have made sure that it is not visibly related to the ignition issue noted on some other same year/model vehicles...although it cannot be 100% ruled out as somehow related. I have done research on Chrysler webforums and this issue has been noted by multiple other owners (ie. Https://www.cargurus.com/cars/discussion-T27257_ds557462 ) and one of the mechanics made an off the cuff remark about seeing this issue before as well. We have recently moved cities and I plan on taking this to a new dealer in an attempt to fix the issue. But this is a serious safety issue, if this was to occur while trying to make a left turn across traffic, or at a time when the car in front is braking, it could be deadly. I used to happen about once a month, but it's starting to become more frequent (almost weekly, sometimes, 2-3 times/day).
The contact owns a 2010 Chrysler Town and country. While driving 40 mph, the vehicle stalled, the steering wheel seized, and the instrument panel illuminated. Prior to the failure, the front driver side seat independently shifted back and forth without warning. The contact mentioned that the vehicle was previously serviced per NHTSA campaign number: 14V373000 (air bags, electrical system), but the failure recurred. The vehicle was taken back to the dealer two more times where the ignition valve and battery were replaced, but the failure recurred. The vehicle was taken back to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 49,000.
A D V E R T I S E M E N T S
- Portsmouth, VA, USA