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8.3
pretty bad- Typical Repair Cost:
- $1,250
- Average Mileage:
- 85,700 miles
- Total Complaints:
- 34 complaints
Most Common Solutions:
- replace TIPM (26 reports)
- not sure (8 reports)
electrical problem
Helpful websites
- No one has added a helpful site for this 2010 Town & Country problem yet. Be the first!
A D V E R T I S E M E N T S
TIPM died and left me stuck at home with no way to get to work. Got a rental car on my own. Towed vehicle to the dealership where I was told it would be several days (dropped off on Friday morning) before they could examine it. Got a call Monday afternoon and informed of problem, cost and not covered by ANY Warranty. Also told by the Service Writer that it was going to be 3 weeks to get the part as it was back ordered.
So my car is in the shop for 3 weeks, I'm paying for a rental car for that period, plus the regular car payment, plus the pleasure of paying $1350 for a KNOWN ELECTRICAL ISSUE!!
Called Chrysler and they opened a case 29581881 and were able to expedite parts delivery, so now the part will be on site in 2 days (that will save me on the rental), but they offered nothing for the rental cost (they could have provided a "lot" car for free but didn't), didn't knock anything off of this really expensive part or the labor to replace it.
So basically, the manufacturer KNEW of the issue, offered nothing to compensate me or make me feel any better about my purchasing decision of their product, and essentially said "suck it up and deal with it!"
I AM ABSOLUTELY LIVID!! If any other company did this, they would be mandated to compensate their customers in some fashion.
This is the kind of customer care that drives your potentially repeat customers into the arms of your competition. This is the last Chrysler product I will buy and I will do my best to tell everyone I know how much this company cares about repeat customers and overall customer satisfaction.
- Stephen N., Newnan, GA, US