The sliding door problem has been intermittent from the time I purchased the vehicle to the present. I got sick and tired of taking the car to the dealership because they could never duplicated the problem. The last time I took the vehicle to the dealership, they told me that it would not be fixed under the 100,000 extended warranty that I paid for because the mileage exceeded 100,000 miles. I told the serviice technician that I had brought the vehicle prior to the warranty expiration for this problem and was told that it could not be fixed under the expired warranty.
They did say that they would fix the problem by replacing all of the sliding door controls for $6,300+ dollars.
PS I have a mileage record of all of the times the doors did not operate properly and am going to cite that record in a complaint letter to the Chrysler Zone Office and the dealership. If I would have brought my vehicle in every time the doors did not operate, I would have driven the service department crazy, which is probably what I should have done.
Had intermittent problems since the van was purchased with sliding doors closing on passengers when entering, clicking when partially open, and not being able to close doors with either the button or door handle. Mechanism also clicks when this occurs.
Dealership recommends replacing all of the sliding door modules at my cost.
This should be covered by the 100,000 mile extended warranty that I purchased because they never corrected the problem.
The unexpected opening of the sliding door(s) on my Town and Country Van is very disturbing as I have found the door wide open on at least 4 occasions. At first, I thought I must have left the door open by mistake but soon realized that even after locking the van and checking it carefully, at least 20 minutes later I would return and find the door fully open !! I will now bring the van back to the dealer but I expect to be given the run around and accusations that I must somehow be at fault. I hope that enough owners use this reporting mechanism to establish that this is a known problem with these vans... Incidentally, we were on vacation and I saw a similar Chrysler van (gray) parked in the lot with the side door wide open and I alerted the owner who was in the store that we patronized. They were shocked that it was open.. now I know why..
I have had issues with power sliding doors on several occasions. Took to dealer to fix, they retrained controllers on 1st visit.
2nd visit- replaced some switches and or retrained controllers.
3rd visit- text video to Service Manager, he forwarded to Chrysler, until they can duplicate, they are clueless. They are now ordering track for door. I guess this will be a process of elimination.
- Dustin L.,
Springboro, OH, US
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A D V E R T I S E M E N T S
The sliding door problem has been intermittent from the time I purchased the vehicle to the present. I got sick and tired of taking the car to the dealership because they could never duplicated the problem. The last time I took the vehicle to the dealership, they told me that it would not be fixed under the 100,000 extended warranty that I paid for because the mileage exceeded 100,000 miles. I told the serviice technician that I had brought the vehicle prior to the warranty expiration for this problem and was told that it could not be fixed under the expired warranty.
They did say that they would fix the problem by replacing all of the sliding door controls for $6,300+ dollars.
PS I have a mileage record of all of the times the doors did not operate properly and am going to cite that record in a complaint letter to the Chrysler Zone Office and the dealership. If I would have brought my vehicle in every time the doors did not operate, I would have driven the service department crazy, which is probably what I should have done.
- mdrzew2!, Milwaukee, WI, US