This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Air conditioning condensation leaking below dashboard and onto carpet, causing electrical shorts in air bag and anti-lock brake (ABS). Chrysler identified this issue and issued a recall (K25) in January 2011, but only for vehicles manufactured through December 3, 2008. In consultation with Chrysler and according to its own internal documentation, my vehicle (manufactured in February 2009) has the same defective parts and is prone to the same safety issues caused by condensation leaking into critical electronic safety components, but they refuse to remedy the safety issue "due to it not being subject to the recall" -- despite Chrysler personnel conceding that my February-2009 was manufactured with the same, identical, flawed parts as those 2008 and earlier 2009 models that are subject to recall K25.
The van was parked and ignition turned off. Airbags deployed without warning. No collision, no bumpy road conditions, and no warning prior to deployment. Van was inspected at repair shop through insurance where they determined it was a manufacturer issue. When we contacted the manufacturer they stated since there was no recall they could not help us. Police was called and report made. Also have witnesses that van was parked and turned off at the time. Thankfully no one was in vehicle or could have been worse. Front airbags are the only ones that deployed.
The contact owns a 2009 Chrysler Town and Country. The contact stated after parking the vehicle at her residence, shortly after she heard a loud abnormal noise. The contact stated when she approached the vehicle, she saw the front driver-??s and passenger-??s side airbags had deployed independently, shattering the front windshield and rear passenger-??s side windows. The contact stated no one was injured nor sought medical attention. The contact towed the vehicle to a local dealer where it remained. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.
The contact owns a 2009 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) and took the vehicle to the dealer to have the emblem removed. The contact was informed that once the replacement emblem was received, he could bring the vehicle back. The contact stated that he contacted the dealer several times and was informed that the replacement emblem was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he placed duct tape on the steering to cover the emblem screw holes. The contact stated that he was concerned about the airbag deploying while driving over a bump. The contact attempted to call the manufacturer but was unable to speak to anyone. The contact had not experienced a failure. Parts distribution disconnect.
Emblelm on airbag was removed by the dealer, this is there resolution to the repair, I now have a empty emblem hole in the center of the steering wheel airbag, they advised me they dont know if they are coming up with a repair for the airbag. I have patiently waited over 6 months and am loosing income with this vehicle because of the saftey recall.
- Bonita, CA, USA
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The SRS (airbag warning light) came on while driving and then stayed on constantly on my wife's 2009 Chrysler Town & Country van in July 2020. I took the van into the local Chrysler dealership for diagnostics. They found that the occupant restraint module was faulty and needed to be replaced by part # 68148358aa (occupant restraint module). The dealer charged me $735 for the repair. After the repair was made I did some research and found that Chrysler had a recall for faulty occupant restraint modules on Chrysler Town and country vehicles manufactured June 18, 2007, to August 31, 2008. The recall number is S07. I checked the manufacturing date on our Chrysler Town and country vehicle and found that it was manufactured in September 2008 (one month after the date range for recall S07). I called Chrysler and asked if our van should be covered since it had the same problem as described in recall S07. The response was that the VIN number was not included in the recall and that the VIN number range in the recall was set by the NHTSA. It appears that other owners of 2009 chrylser Town & Country vans manufactured after August 2008 are experiencing the same failures of the orc modules. I would like the NHTSA to investigate to see if the same issue that caused recall S07 is present on the Chrysler Town and country vans manufactured after the August 2008 manufacturing date. When I asked the Chrysler customer care department if they would reimburse me for the replacement of the orc assembly they said no and that the only way they would reimburse me is if the VIN number range was extended by the NHTSA (case number 76954596). Would you please investigate and if you find the issue that lead to recall S07 exists in Chrysler Town and country vans manufactured after August 2008, extend the recall to include all the vans that have this condition? thank you!
The consumer owns a 2009 Chrysler Town and country air bags warning indicator illuminated. The consumer had not experienced a failure per independent mechanic clock spring the contact stated that the air bags warning indicator illuminated. The vehicle was taken to an independent mechanic. The vehicle was not taken to the dealer for a diagnostic. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 138,500.
The contact owned a 2009 Chrysler Town and country. The contact stated that while driving at unknown speeds over a hill, she ran through a stop sign, slid through winter gravel, and crashed into a drainage ditch. The air bags failed to deploy. The contact sustained injuries to the face, back, and leg that required medical attention. The contact was taken via ambulance and was currently undergoing physical therapy. A police report was filed and the contact was provided a citation. The vehicle was towed to an independent mechanic. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 89,000.
Instrument panel lights and gauges flicker and moves simultaneous without any warning, transmission gave out at 97,528 miles. From what we were told it is a defect that those cars have. Also I'd point out I know a few people with same problem and they will document their complaints as well.car turns on and only moves in reverse, once you try to place it in drive it shuts off. Defective transmission. This happened to us while we were coming out of the highway and going to a red light stop. While we came to a complete stop the car shook real hard as if we hit something and shut off. We turned on car without a problem but as soon as we placed it in drive the same thing happened a big hit in engine and it shut off. Also aibag lights are on which ive heard means that they are faulty
The contact owns a 2009 Chrysler Town and country. While driving approximately 25 mph, the ignition key moved into the accessory mode and the vehicle stalled without warning. The contact was able to restart the vehicle. Portage Chrysler (located at 3013 county hwy cx, portage, wi 53901, (608) 742-7141) was contacted by phone and notified of the failure. Previously, the vehicle had been repaired per NHTSA campaign number: 14V373000 (electrical system, air bags); however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 153,000.
The contact owned a 2009 Chrysler Town and country. While driving 70 mph, the cruise control malfunctioned. The contact stated that the cruise control became stuck and the contact could not stop the vehicle by depressing the brake pedal. The vehicle crashed into a divider and rolled over several times. The driver's side air bag did not deploy. Police report number: 18-16077 was filed. The contact's husband sustained a mild concussion, pain in the ribs, contusions on both legs, and chest pain. The contact sustained an injury to the heart, which became enlarged, as well as contusions and severe back pain. Medical attention was required for both occupants. The vehicle was destroyed and towed. Brown's Jeep Chrysler Dodge Ram in patchogue, New York was contacted and referred the contact to the manufacturer. The manufacturer was made aware of the failure. The failure mileage was 64,000.
We where driving in Florida on vacation on June 12, 2017 when our 2009 Chrysler Town and country started to have electrical problems. The wipers wouldn't shut off until the wiper motor burned up, the drivers seat wouldn't stop moving forward and back, the windows wouldn't go down, ac went out, the entire dash board light up and all the lights stayed on, the speedometer was dead, the gas gauge was dead, the turn signals didn't work, the dvd players didn't work. We took it to a dealership and they couldn't find anything wrong with it. It then did it again and it went back to the same dealership and again they couldn't find anything. On the way home on I-95 it started again. When we got home we took it to a garage that deals with electrical problems and he found out it was a dvd player in the front that was making it go nuts. He disconnected it and its ok but now nothing works, like the 3 dvd players, the heated mirrors, the remote start. This issue needs to be fixed before some one gets killed on the highway.
The contact owns a 2009 Chrysler Town and country. On two separate occasions, while driving 35 mph and 65 mph respectively, the vehicle stalled without warning. After several attempts, the contact was able to restart the vehicle. The vehicle was taken to spitzer Chrysler Dodge Jeep Ram cleveland (13001 brookpark rd, brook park, oh 44142, (440) 220-5805) and repaired per NHTSA campaign number: 14V373000 (electrical system, air bags); however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 126,000.
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (electrical system, air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A local dealer (carl hogan, located at 1923 highway 45 N columbus in ms 39705) confirmed that the recall remedy parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
I was traveling on the highway in my 2009 Town and country when a vehicle crossed the center line at a high rate of speed and struck me head on. The impact from collision left me seriously injured and I was transported by helicopter to the nearest trauma center. Neither my front of side airbags deployed in the collision. I suffered a broken arm from the side impact and a dislocated hip, pelvic fracture, and patella injuries from the front impact. I am unsure about whether or not my vehicle contained defective takata airbags, but to my knowledge, I had not received a recall. I would like answers regarding why the airbags failed to deploy.
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 12/21/16 the consumer stated there were several incidents of weekly malfunctions where the vehicle would go into auxiliary mode which caused the steering and brakes not to work. Updated 12/27/16.
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 16V047000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Gainesville, GA, USA