This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I came to a stop sign and the vehicle shut off (as if the key had been turned to the accessory position). After taking it to the dealership, they informed me that it was affected by the L25/NHTSA 14V-373 recall. This can cause then engine to stop at any point in time (including driving while on a highway). This is not a condition where the minvan should be driven. If this were to happen on a highway the results could be deadly (the engine shuts off and the sudden lack of steering and brakes plus the airbags deactivating). I have been told that there are no parts available to fix this and that I should drive it home. This is incredibly unsafe and I can't believe that this is allowed to happen. The recall has been out since June of this year and I'm being told that there is no eta on when the parts will be available.
The contact owns a 2009 Chrysler Town and country. The contact stated that the check engine warning light illuminated and the vehicle stalled. The vehicle was able to restart after several attempts. The failure occurred on several occasions. In addition, the contact stated that the key failed to turn in order to start the vehicle intermittently. The contact stated that the part for NHTSA campaign number: 14V373000 (electrical system) was not available to repair the vehicle. The initial failure was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
Chrysler refuses to pay for 2009 Town & Country ignition switch repair: Since the summer of 2013 the key would occasionally spring back to accessory when starting the car. In the spring of 2014 there were two occasions when the switch turned to accessory - stalling the engine - while driving. I contacted Chrysler ([xxx]) on 7/18/14 and was told that my VIN number was not among those recalled - but if I had it repaired Chrysler would reimburse me if/when my vehicle was recalled. After receiving the recall notice and filing the requested documentation [xxx] (from Chrysler) for some unintelligible reason could not reimbursement at this time. On 7/30/14 [xxx] said that Chrysler could not pay for previous repairs until parts (detent rings?) available for the repairs. On 10/10/14 [xxx] ([xxx]) said that I will receive a second letter when parts are available and reimbursements decisions will be decided then. Reimbursement supervisor matt said repair procedure is unknown at present (seems unlikely to me since other years recalled long before 2009), so no reimbursement until repair technique known. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Vehicle refused to start on several occasions, lights on, power on, engine would not turn over, no sound from starter. Then after many attempts, vehicle would start as if nothing was wrong. Then vehicle would stop in traffic and whatever speed traveling, dead with no response when trying to restart. After many attempts to start while in middle of traffic vehicle started as if nothing happened. Dealer states ignition & tipm module are fault.
The contact owns a 2009 Chrysler Town and country. While driving at an unknown speed, the vehicle stalled without warning. The vehicle was maneuvered to the side of the road and was able to be restarted. An independent mechanic cleaned the throttle body, but the failure continued. The contact received a recall notice for NHTSA campaign number: 14V373000 (electrical system), but the parts needed to repair the vehicle were not available. The manufacturer was notified of the failure. The failure mileage was 35,000. Updated 10/07/14 the vehicle was fixed on September 8, 2014
- St. Clair Shores, MI, USA
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The contact owns a 2009 Chrysler Town and country. While driving approximately 70 mph, the engine stalled and warning indicators illuminated on the instrument panel. The approximate failure mileage was 60,000...updated 09-23-14 the vehicle was repaired at the manufacturer's expense. The consumer then traded the vehicle on September 12, 2014. Updated 10/02/14
The contact owns a 2009 Chrysler Town and country. The contact stated that when attempting to start the vehicle, the engine would start then immediately shut off. The vehicle was taken to the dealer where the technician was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 19,000. Mailout customer request 11/05/2014
The contact owns a 2009 Chrysler Town and country. While driving approximately 25 mph, the contact noticed smoke rising from the hood of the vehicle and all electrical power failed. The contact stated that flames ignited from the wheel wells and underneath the hood. There were no injuries and a police report was filed. The fire department extinguished the fire. The vehicle was towed to a salvage yard. The manufacturer was not notified of the failure. The failure mileage was 61,850. Updated 10/1/14 updated 5/12/2015
While driving the ignition switch turned to accessory stopping the engine. I pulled to the side of the road, stopped and restarted. It happened again a month later on the freeway. Tried to restart engine while driving - did not restart until I moved shift lever to neutral. On 7/8/14 I took the car to the dealer and the service representative said "I was able to get it to do it". I contacted Chrysler twice that day ([xxx] and another) but they refused to pay because not recalled yet! I paid $588.89 for repair out of pocket rather than chance a failure on winding mountain roads. Two additional points: 1. for six months the key would spring back to accessory when starting. Precursor of problem. 2. they know of the problem on the 2009 T & C as reported by [xxx] in detroit free press (about 7/1/14). Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2009 Chrysler Town and country. The contact stated that while driving at approximately 50 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 14V373000 (electrical system). The failure mileage was 63,000.
The contact owns a 2009 Chrysler Town and country. While driving 25 mph, the engine stalled. The contact was able to restart the vehicle. The failure recurred on multiple occasions. The vehicle was taken to an independent mechanic, but the failure could not be duplicated. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 53,000.
My complaint to dealer on 03/03/2014 was the vehicle while driving in city traffic had stalled out twice in the past week to 10 days. It would also run very rough / sluggish for a short period of time. The results from superstition springs Chrysler dealership are: "cel was on, engine died twice, runs fine now checked vehicle, no dtc's are in PCM at this time. Drove vehicle and was unable to duplicate stalling. It has stalled out several times in past 3 months, the last time, yesterday it happened to my wife...the next time, she will call.
We were driving on a city street when the car lost all power. It was brought to a halt after we were able to steer to the side out of the way of traffic. When we were able to restart the engine it performed without additional problems until we reached home. The car also performed exactly as it did on December 16,2013, onjune 15, 20,14.
While driving (happens at all speeds - 35, 50, 70, etc.), complete power to the vehicle is killed. This is very scary when it occurs. We lose power steering, brakes, and I'm assuming air bags as well. We have had several close calls with entire family in car but have been lucky to avoid crashing into other cars, cement walls, etc. This has been occurring for over a year now at random intervals. We have taken the vehicle into a licensed shop (mastertech) for inspection but they have not been successful in diagnosing. I'm fearful this is an issue similar to the GM issue that has caused several deaths. I don't want my family or myself to be the next victim. Please help!
I was driving at approximately 45 mph when my T&C Chrysler minivan just shut off. I had to "arm-strong" steer it to the side of the road and restart it. Luckily I was not on the highway. Now the key fob randomly gets stuck at 'accessories' and I am not able to turn the car off. Apparently the ignition does not know the car is in park as well. When I get to my destination, I am faced with having to either leave the key in the ignition with power being drained from the battery (since thing are still on)..or continually driving around and park, drive around and park, until the key will come out. This is an on going problem. I have taken it to my mechanic he googled and found other Town and country mini vans have been reported with the same problem, including shutting off while being driven going back as far as 15 years! there is clearly a manufacture defect with the ignition. On a separate occasion, my passenger side air bag opened while I was driving. I pushed it back in place...but since I hit noting, I don't know why it opened up to begin with. Except for after reading about the faulty GM ignition and how it affected the air bags. Now I have no idea if the air bags will work or not when needed. I have complained to Chrysler openly and repeatedly on their twitter account and their facebook page, they messaged me once through facebook and said they closed my complaint (but without ever having spoken to me). And they are continuing to ignore me. The problems I am having with my ignition are the very same problems owners of the recently recall defective GM ignitions are having. I have no doubt the ignitions are one in the same. I want this dealt with while it is fresh in the minds of people who demanded the GM recall! I want something done today! I'm afraid of my own car! ps the engine lags as well.. the RPM's drop below the mph randomly.
While driving on the freeway, going uphill at about 55mph, my engine suddenly began revving and the van sped up, then, I was unable to get it to accelerate. I pushed the gas pedal, but it wasn't engaging the engine. The RPM's would go up, but there was no affect on the van speed. The terrain changed, so then I began going downhill and I continued trying to get the van to accelerate to avoid being rear-ended. Finally, the engine engaged and I was able to speed up. This happened one more time during that trip. It has happened a couple of other times since then, briefly, but yesterday, it happened, and I again, was nearly rear-ended, and I had to coast into a parking lot to get out of the way of traffic. (the "check engine" light has never come on while this was happening.) I went to a mechanic who then test-drove the van, but was "unable to duplicate the problem." I drove the van home and the problem happened throughout my trip (speeds ranging from 30-45 mph.) it wasn't until I finally made it home and was parking the van in front of my house that the "check engine" light finally came on. I then took the van to a local auto parts store that will run codes after the engine light comes on. It gave a code for several possible causes, which included electrical issues. Unfortunately, the guy cleared the code, and I am not able to drive the van in order to see if the engine light will come back on. (he did, however, write down what the code could be an indication of - 4 different issues to choose from.) this is a very dangerous issue, and I have read of numerous other complaints similar to this. Please, look into this matter and do a recall of these vehicles before tragedy strikes!
The contact owns a 2009 Chrysler Town and country. The contact stated that while driving various speeds, the vehicle stalled without warning. The vehicle was taken to a dealer where the technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The failure mileage was 109,000. The current mileage was 110,659.
The first incident occurred when the vehicle was in motion going about 40 miles an hour when the engine shut off with power steering and brake pressure loss. The ABS and traction control light came on. The vehicle was able to be moved over to the side of the road without incident. Restarted the vehicle and it operated as normal. The second incident occurred while moving the vehicle around 5 miles an hour when the engine shut off again. Power steering and brakes failed to work. The third incident occurred traveling about 30 miles an hour with the same issues as above. The vehicle has been at the dealer twice with no solution at this time. There is a recall after the timeframe of this vehicle manufacture for the ignition module 11V139000. It would seem the recall needs to be extended as there are more issues related to the engine stopping for more than just the 2010 model.
Several times I have been driving and my engine stops for no reason. It has happened has I was merging onto a highway and instead of increasing my speed I was slowing down. It has happened at random times and in just normal driving situations. The most recent was driving from Rhode Island back to ct and 2 hours into the drive the car stopped as I was turning left at a light from one busy roadway onto another with quite a few cars surrounding me. Most of the time that this happens I have to pull over (without power steering) and put the car in park to restart the car. Each time I have been able to do so safely but it is a very serious concern and I usually have my kids in the car with me. Chrysler needs to repair this because this is obviously not the first complaint on the issue.
This is the letter I sent to Chrysler corporation. I am reporting the occurrence of unexpected engine shutoff and loss of power for my 2009 Chrysler Town & Country minivan. This has occurred 3 times over the past four months with the first occurrence on 30 November 2013; the last occurrence on 11 March 2014; and another time between those occurrences. The below description characterizes each of the incidents: - without warning the engine shut off - there was a complete loss of power steering and brakes - it took extreme force to stop the vehicle and turn the vehicle off the road out of the traffic flow due to the loss of power steering and power brakes. - the console remained lit - all the loss of engine cutoff incidents occurred without warning I have contacted the local dealership service shop about the problem. I was told that they have no information about the problem, and would have to try to recreate the problem to address the solution. I contacted the Chrysler corporation customer service (on 28 March 2014) and was told that they have no knowledge of any service bulletin associated with this problem. This of course is a very scary situation given that another loss of power can occur again without warning. This clearly will put the riders in danger. I was fortunate during the last three occurrences, but that may not be the case the next time. I know from internet searches that this problem has occurred with other Town and country vans. This is a problem that the Chrysler corporation should investigate. It is potentially a life threatening flaw in the vehicle that can only be addressed by a corporate level investigation, analysis, and solution. Note: This problem is the same issue that was the subject of your recall for 2010 minivans (NHTSA recall: 11V139000).
A D V E R T I S E M E N T S
- Ijamsville, MD, USA