I paid over $4k for a lifetime warranty back in January of 2009 for this vehicle with $0 deductible. Have used it a ton of times and most recently last week for several things needing fixed. One item in particular was that the heat went out and was blowing cold air.
The warranty covers the part and after 4 days at the dealership they finally tell us that the part is on back order and isn't being produced any more. They estimate that it will be available in July (6 1/2 months from now) and that we can come and pick up the car since it is driveable and reliable.
After hours and hours of phone conversations and getting bounced around between Chrysler and Mopar blaming each other we are stuck without a car that can produce heat in the middle of winter in Ohio. Just got 5 inches of snow last night. How do they expect us to drive a car without heat? Not only for heat but for defrosting the windows to be able see.
The same part also controls the air conditioning so even July estimate will then lend us to have a car with no A/C.
So, if they sold us a "Lifetime" warranty that they intentionally decide to not fulfill when they decided to not produce parts for a vehicle covered under such warranty, where is the neglect and what repercussions do we have?
They declined our request for a rental car or some sort of reliable transportation until they come up with a solution. Again, they tell us that the vehicle is driveable and reliable. Which I just explained why it is not.
Any help would be greatly appreciated in getting someone from Chrysler to realize their neglect and offer us some sort of timely and fair resolution.
A D V E R T I S E M E N T S
I paid over $4k for a lifetime warranty back in January of 2009 for this vehicle with $0 deductible. Have used it a ton of times and most recently last week for several things needing fixed. One item in particular was that the heat went out and was blowing cold air.
The warranty covers the part and after 4 days at the dealership they finally tell us that the part is on back order and isn't being produced any more. They estimate that it will be available in July (6 1/2 months from now) and that we can come and pick up the car since it is driveable and reliable.
After hours and hours of phone conversations and getting bounced around between Chrysler and Mopar blaming each other we are stuck without a car that can produce heat in the middle of winter in Ohio. Just got 5 inches of snow last night. How do they expect us to drive a car without heat? Not only for heat but for defrosting the windows to be able see.
The same part also controls the air conditioning so even July estimate will then lend us to have a car with no A/C.
So, if they sold us a "Lifetime" warranty that they intentionally decide to not fulfill when they decided to not produce parts for a vehicle covered under such warranty, where is the neglect and what repercussions do we have?
They declined our request for a rental car or some sort of reliable transportation until they come up with a solution. Again, they tell us that the vehicle is driveable and reliable. Which I just explained why it is not.
Any help would be greatly appreciated in getting someone from Chrysler to realize their neglect and offer us some sort of timely and fair resolution.
Thanks.
- Gene L., Sunbury, US