This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was parked in my vehicle in the parking lot at my job and an airbag in the rear spontaneously went off with no collision or anything anywhere near it. It shattered my rear window as it combusted.
I had an accident and the under dash driver side air bag deployed. In front of the air bag is a large metal bracket, that is strapped to the front of the air bag. The metal plate stuck me in the shin, right leg and created a bone contusion and 3 inch high hematoma. The hospital said it was the worst one they had seen 3 months later I am still in awful pain and out of work. I contacted Chrysler after speaking to several shops who said they had never seen a design with a steal plate in front of an airbag. Chrysler refused any responsibility. They did send an inspector. More specifically the air bag is mounted to the van structure then, nylon straps are sewed to a steal plate in front of the air bag, a plastic cover under the dash clips into the steal plate. In my case the plastic cover dropped and broke and steel plate hit me. There is no way possible way for the actual airbag to protect the driver being the steal in front of it. Very, very disappointed to be so injured by something they designed so poorly. Then they refuse any responsibility. I would highly caution any other Chrysler Town and country drivers. This is not safe. I am a young woman with strong healthy bones. I couldn't imagine if a senior person had this happen. Thank you for your time
Airbags failed to deploy. Front and side airbags did not work during rollover accident on the highway. Single car accident. Injuries to the head and face.
The contact owns a 2007 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the parts to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.
The contact owns a 2007 Chrysler Town and country. The contact stated that the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was not available. The VIN was not available.
- Corbin, KY, USA
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Drivers airbag warning dash indicator comes on driving during wet road conditions, or driving through rain and puddles. Contacted dealer and Chrysler Corp. Received a letter of decline for any warranty service for this fault. I expected a safety condition such as this airbag fault to be more of a concern for Chrysler.
Driver's air bag light would illuminate occasionally - took it to the dealer would could not replicate the issue. I was told by O'neal Chrysler (raleigh, nc) that it must be a loose connection and until they could see it themselves, they could not do anything. I took it in twice more as the light would come on every few months, but only stay on a for a few seconds. We have the 100,000 extended warranty. Fast forward to 2012 - the light would come one every other day, but not stay on long enough to get it to the dealer. I made one last attempt and called dealer to get fixed, but they said that they could not duplicate the issue, but that if I wanted, they could put in a new air bag system at about $1000. Fast forward to 2014 - now 124,000 miles, the light will illuminate 10-20% of the time when driving. I took it by local repair shop that said it was a "drivers seat belt pretensioner open". internet search suggest this is a common issue with Chrysler.
The horn started activating on its own, lasting 2-3 minutes at a time while driving. This has persisted since that date. The vehicle was taken to the dealer who informed me that the issue (after diagnostics) was the airbag in the steering wheel is slowly expanding causing the contacts on the horn to activate. They also indicated that the airbag could have deployed without notice. This could have resulted in an accident which it did not in this case as I took it quickly to the a dealer, where it sits today. The dealer assistant service manager also indicated they have heard of this issue I have happening on the rare occasion. This not from normal wear and tear and I feel it should be researched before someone is injured or killed should the airbag deploy. I also think Chrysler should be required to provided repairs to these vehicles, I have sent a request to Chrysler as well. Thank you for your time in this matter.
Driving over a water puddle such as in a pot hole results in a splash of water that somehow causes the air bag warning lamp to come on. Doesn't happen often but has happened at least six times that I can recall in the last three years. Often when the vehicle is shut off then restarted the lamp doesn't stay on.
Air bag light on, could not reset. Had previous errors and could reset. Probable air bag sensor bad. Had to replace whole airbag (very expensive) or none of the airbags would work. Dealer was very helpful. Have noticed many airbag recalls on other vehicles lately. Why not this one?
About a year ago my 2007 Town and country overheated had to replace a part then the air conditioning went out, burns oil, sliding doors don't work, replaced calipers, have to replace wheel bearings and air bag light stays on.
The contact owns a 2007 Chrysler Town & Country. The contact stated that the air bag warning lamp was illuminated. The vehicle was taken to the dealer who diagnosed that the clock spring was defective and needed to be replaced. The vehicle was serviced however, the repair failed to remedy the failure. The manufacturer was made aware of the failure who did not offer any assistance. The vehicle was not repaired. The failure mileage was 18,468 and the current mileage was 20,000. Updated 04/27/12
The contact owns a 2007 Chrysler Town and country. While driving approximately 35 mph, the air bag warning indicator began to illuminate. The warning light remained illuminated until the engine was turned off. The failure recurred ten times. The vehicle was taken to an authorized dealer who stated that the front passenger seat sensor would need to be replaced. On a separate occasion, the vehicle was taken to an independent mechanic who detected water pump leakage. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 63,000.
The contact owns a 2007 Chrysler Town and country. While the contact started the ignition, the air bag warning light indicator illuminated. The warning light remained illuminated until the engine was turned off. The failure occurred whenever starting the ignition. The vehicle was taken to an authorized dealer for diagnostic testing. The contact was waiting upon a response from the authorized dealer regarding the cause of failure at the time of the complaint filing. The failure mileage was 53,091.
A D V E R T I S E M E N T S
- Mansfield, OH, USA