This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Chrysler Town and country. The contact stated that she had to replace the brake pads at 26,000 miles. The contact had to again replace the brake pads at 55,000, along with the rotors and swing bars. The vehicle was not taken to the dealer. The manufacture was not notified. The failure mileage was 36,000 and the current mileage was 55,000.
This is being filed for someone else of norwalk, ct, who drives a van adapted for her to drive from the wheelchair. On September 2, 2011, she hit the back of a Honda civic on Connecticut ave in norwalk, ct when her servo gas/brake system failed. This system is equipped with a backup brake for this type of emergency but the backup brake was not working. She had no indication that the backup brake was not working before she started to drive. The manufacture of the electric servo gas/brake system is automotive innovations, 4 first street, P.O. Box 474, bridgewater, MA 02324-0474, tel: (508) 697 8324. Jim sanders, owner of automotive innovations, claims that it is a maintenance issue. I believe that the system should warn the user if the backup brake is not working before they start driving. I am the engineer who inspected the gas/brake system after the accident and it is my info below.
2007 Chrysler Town and country driver's side front brake had unusually fast wear and gave no audio warning of low pad material. I took my '07 T&C with 28,180 miles into Chrysler dealer with grinding sound coming from driver's side wheel when applying brakes. Diagnosis reveal rotor grind thru and must replace front pads and rotors. 3 things unusual: 1. out of 6 new cars I've owned and driven in the same fashion, this Chrysler's brakes worn out unusually fast compared with the others. 2. there was no audio warning on this Chrysler to alter you that the pads are thin. I suddenly start to hear a grinding sound on Saturday, and on Monday, the dealer tells me I've worn thru the driver's side front rotor. 3. although the driver's side rotor is "completely down to the metal" (according to dealership service dept), the passenger side front pad was still good.
2007 Town & Country touring, when depressing the brake pedal, it would continue to go down almost to floor. The consumer also stated he heard a slight groan noise coming from the right wheel when he made a left turn. The dealer claimed they didn't hear a noise.
The contact owns a 2007 Chrysler Town and country. The contact stated that the brakes made a grinding noise while driving 55 mph. The vehicle was taken to a local mechanic who replaced the front disc brake pads, front rotors, front calipers and cleaned the rear parking brake assembly. The failure continued to occur and the vehicle also began to vibrate. The vehicle was taken to an authorized dealer who stated that the front rotors were warped. The vehicle was taken back to the mechanic who replaced the front rotors and he lubricated the calipers. While driving 55 to 65 mph, the contact noticed that the brakes began to malfunction which was 12,000 miles after they were repaired. 4,000 miles after the second brake repair, the rear brakes began to grind and the dealer stated that they needed to be adjusted. When the brake failure recurred, the mechanic installed new front brake pads, inspected the hydraulic system, cleaned and adjusted the rear brakes. The front pads and front calipers were replaced 12,000 miles after they were repaired. The mechanic resurfaced the front rotors, the cooper washers were replaced, and the brake system was also flushed. The failure continued to occur; therefore, the master cylinder was replaced and the front rotors were resurfaced. The rotors were also recently rotated which also did not correct the failure. The contact called the manufacturer who stated that there were no related recalls since the brakes were considered normal wear and tire. The failure mileage was 18,718. The current mileage was approximately 67,000. Updated 11/03/10.
- Escondido , CA, USA
Search CarComplaints.com for these popular complaint phrases...
I have a 2007 Chrysler Town and country and have 45,000 miles on the car I purchased new from a dealer who is now closed. I have had to purchase 3 sets of brakes on the car and I have only owned it 2.5 years.
On the Chrysler Town & Country( I have a 2007) the brakes are under sized and need to be replaced ever 10,000 miles. My concern is that someone won't realize they need to replace the brakes and be in an accident. Hopefully no one will be injured if the brakes fail.
The contact owns a 2007 Chrysler Town and country. The contact stated that the brakes in her vehicle were defective. She took the vehicle to the dealer on numerous occasions and had the brakes repaired 11 times. The brakes would grind and failed to function to their full capacity when attempting to stop the vehicle. It felt as if the brakes would fail completely. The contact filed two complaints with the manufacturer, but they did not assist any further. The current mileage was approximately 38,250 and failure mileage was 9,516.
Chrysler Town and country 2007: Brakes wearing out with great frequency. We are taking it in tomorrow to a brake shop, and this is the third time in about 10 months that the van has needed brake repair. Very frustrated and feel it must be something inherent to the vehicle as two different mechanics/shop repaired the last 2 times. Safety issue.
We have a 2007 Chrysler Town & Country with 21,000 miles. Front brake pads and rotors have premature wear. Have to have replaced because they are at 3mm. Chrysler sts 'normal maintenance'...I've never had to replace brakes on a leased vehicle! anyone else with this issue?
A D V E R T I S E M E N T S
- Brick , NJ, USA