CarComplaints.com Notes: What the heck happened here? A year after getting our "seal of pretty good" for the 2004, Chrysler turns around and delivers this crapwagon.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Chrysler Town and country. While driving various speeds, the brake pedal extended to the floorboard when depressed. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic stated that the brake calipers needed to be repaired. The vehicle was repaired. The failure mileage was 80,000.
My wife purchased a 2005 Chrysler Town & Country in February of last year. It has 17,500 miles on it and two days ago my wife told me it was making a horrible noise when she applied the breaks. I drove the car and noticed that the noise and vibration was coming from the front left driver side. I looked at the rotor and noticed large abrasions that the caliper had made where it was apparently failing to release from the rotor. The other side had no such markings. I took it into a local place around the corner to get an estimate. The mechanic looked at the odometer and said, "you need to take this to the dealer. This is not normal wear. You have one side that is maybe 65-70% warn and the other side which is completely gone and the caliper is locking onto the rotor causing these scaring." He went on to tell me that he knew of three other people who had similar problems with the brakes on new T&cs. I then made the trip (slowly) to the closest dealership whom had informed me on the phone that they "had never heard of a front brake problem on the T&C that wasn't from just normal wear". they told me that their master brake technician looked at it and said that it was normal because my left side is closer to the master cylinder. I asked them to explain how one side could be completely burning into the rotor while the other side was only 65-70% worn. I was told it was normal wear & tear over and over again, along with the fact that they had a front brake kit special for only $299. I have one mechanic who was honest enough to tell me that he felt there was something wrong with the brakes that had caused one side to disintegrate instead of just fixing it and charging me for it, and another "master technician" telling me it is normal wear, here is a $299 brake kit quick fix. If Chrysler can honestly tell me that their brake pads are supposed to wear out in 17-20K miles and that the fact that the caliper locked up is normal then I am opening a brake repair shop.
- Oldsmar, FL, USA
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- Brox, NY, USA