Sporadically, my rear hatch will fail to open. It tries to release, but something catches, and it closes. Other times it functions properly. This happens whether I use the remote button on the key or the button in the van. This has happened many times, and when it does, I just have to open the hatch manually. It will always close with the key or button.

- Newport News, VA, USA

The contact owns a 2004 Chrysler Town and country. The vehicle's doors, including the rear hatch, are automatically closing. The side doors closed without warning and the contact is unable to stop them when someone is entering the vehicle. On five attempts, the dealer unsuccessfully diagnosed the failure. One month ago, after engaging the keyless release to open the rear hatch, it hesitated, lowered, and reopened to full capacity. On another occasion, the rear hatch would not close. The dealer notified a technician who advised the contact to close the door manually. After several attempts, the passenger had to remove the arm to close the hatch. During a scheduled appointment to replace the tires and repair the hatch, the dealer replaced the arm without repairing it and stated that it was operating normally. On May 14, 2007, the hatch was stuck in the up position and after turning the vehicle on and off, it closed. On May 15, 2007, after engaging the button to open the hatch, it fully extended and closed on its own without warning. The hatch hit her child in the head causing a minor injury. The dealer and the manufacturer stated that they do not issue recalls and advised her to call NHTSA. The contact will schedule another appointment with the dealer to make the necessary repairs. The engine size was unknown. The current mileage is 54,669 and failure mileage was 52,000.

- Glade Spring, VA, USA