This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
10am, driving at a low rate of speed, slowing to turn left, I suddenly lost power steering and had to manual make the turn (very difficult). The van was also hesitating, like it would stall. I regained full power and power steering after 10 seconds +/-. noon, same day, accellerating <35mph, uphill, same problem occurred with the exception that after power steering failure, I completely stalled in the road and had to restart the vehicle. Brought to dealership Wednesday. They were unable to find the problem (no code) or duplicate the problem. (also an issue with an intermittent problem with the power side door popping off but not power opening). Both electrical issues have occured since the five star dealership corrected an electrical problem with my power gatelift popping off but not power opening) I have called Chrysler directly about technical service bulletins issued on both items and the advance service information 02-018/NHTSA#10000327 relating to the problem with the power side door and/or liftgate. Even with providing this information, the problem cannot be fixed until they get a "code". I have exhausted my progress with Chrysler in their assistance with the proper diagnosis of the problem so I could pay to have the correct component replaced. My option is to pay $50 per diagnostic check by the dealer regardless of whether the vehicle "codes" the problem and no assurances as to the number of diagnostic checks it may take to produce the "code", so I filed a complaint with Chrysler customer assistance "which is handled in house". when asked what department handles complaints, I was told " Chrysler customer assistance". I clarified that is the same department title as to which I was speaking with, it was explained that customer assistance has many departments, which are not given titles, and that they are not allowed to provide names of whom would be handling the complaint, nor would anyone follow up with me. The circles begins!
The power windows in the Chrysler mini vans, are very bad, they go bad very often. The power window motor goes out very often. Leaving the window either up or down. Or will not work at all. Cheap design.
Front driver side window on 2002 Chrysler Town and country stop rolling up. I reviewed owner comments from a website on how to get the window to roll up, which was by slamming the door while holding the button in the up position. Need to do it numerous times to get it to roll up. This website www.autosite.com/content/research/forums/index.cfm/action/posts/fid/1650 had numerous complaints on the same issue as I had concerning this window mechanism.
Driver and passenger power window motor failures. They worked off and on several months before the actual complete failure. Often not rolling up in the rain, extreme heat, and high ozone days creating heath dangers and major driving distractions to children and adult passengers. Chrysler needs to recall these window motors. There are several websites with hundreds of owners complaining of the same problem. It is bad business for Chrysler to continue to lie and cover this up. The replacement parts are extremely over priced considering the obvious defect. Chrysler needs to be held accountable for this and other defects that seem to be overwhelming the majority of Town and country owners.
Consumer found that passenger's side window did not roll down when depressing window button. Dealership serviced vehicle, and noticed motor needed replacement.
A D V E R T I S E M E N T S
- Cape Elizabeth, ME, USA