This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Airbag light came on and doesn't go off. I took it to a regular repair shop and their computers can't analyze the problem, it has to be returned to a Chrysler dealership. Is this a safety hazard and is there a recall for this problem?
2002 Chrysler Town & Country ex. Air bag light constantly on since two weeks after purchasing the new vehicle in 2002. Was taken into dealership for repair. Within 2 days, air bag light is back on. Several times later no solution. This problem is similar to a documented recall on previous model years of this vehicle. This has been over 5 years now and no solution. I believe Chrysler should have a recall for the 2002 year model for this ongoing problem.
: the contact stated the airbag light illuminated, the vehicle was taken to two dealerships, where it was determined the clock spring needed to be replaced.
2002 Town and country air bag light illuminated intermittently. ***** each time the consumer went to the dealership, they replaced a different part in the airbag system and each time for several months everything would be fine and then the problem would resurface again.
- Fayetteville, PA, USA
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I sadly own a 'Chrysler' Town and country AWD 2002 minivan with many electrical and mechanical problems that I'm forced to live with, but the following safety issues are intolerable. First, the intermittent air bag light, now on steadily. Second, the intermittent non-functioning horn, now does not work at all, cruise control does not work and radio buttons on steering wheel does not work. Chrysler Corp denies major safety problem exists yet its a complaint that's all over the web among its many other persistent problems. Chrysler says its sounds like the problem may be in the "clock spring" in the steering column. I say its sounds like the problem may be in the care or lack of care of Chrysler on real safety issues on their products. Events that lead up to the failure are none, product is just simply defective and fails on its own. Consequences for this failure can be catastrophic, this is not rocket science, no horn and no air bag no brains! Chrysler needs to wake up and rectify this safety problem, many other owners have this problem and the government and or the media needs to "get involved before someone dies" if it hasn't "god forbid" already happened. I will be contacting the secretary of transportation and the media to see if a solution can be found rapidly.
Involved in a crash in February 2006 in which a car pulled into the pathway of this vehicle, which had the right of way and was traveling 30-35 mph. Other driver was cited with failure to yield. The airbag did not deploy resulting in whiplash of the driver of this vehicle, followed by 3 months of recovery, reduced work schedule, pain, etc. This vehicle hit the other car in the driver side tire, breaking the front axle of the other car. Both cars came to a very immediate stop. The airbag was not examined or fixed.
: the contact stated without warning, the airbag light illuminated. The dealership determined the light illuminating maybe due to a defective clock spring. The dealership ordered and will install a new clock spring.
The airbag on my 2002 Chrysler Town and country has failed due to an issue well known by Chrysler: Improperly installed clock spring. This is a serious safety issue which Chrysler should attend to. I was forced to pay $500 to fix this problem.
Each year the air bag light comes on in my 2002 Chrysler Town & Country since the purchase date. Originally, dealer repaired at no charge. Dealer last replaced the clockspring in June 2004 at liccardi auto group in green brook, NJ for $135. I am now in Ohio and the light is on again. It appears there is now a recall on 2000 models for the same problem but when I called, the recall dept said it does not apply to my car. I am concerned that it may cause accidental deployment of the air bag.
The air bag light illuminated on and off intermittently for a period of time of 1-10 minutes. This al occurred while driving. Took vehicle to a dealer, who said there was a problem with the clock spring, and each time the light illuminated the air bags disengaged. Also S there was a recall up to the 2000 models but not consumer's vehicle model. Dealer replaced the clock spring and the issue was resolved. Consumer paid out of pocket for repairs.
Air bag light keeps on turning on. Vehicle has been taken to the dealership ten times to get it repaired. The vehicle has no current recalls for the air bags......requested extension of the safety recall for 1998-2000 model years to include consumer's model year 2002.
The air bag light continued to stay on. The consumer was concerned that the air bag will not deploy upon impact. Please provide additional information. Sensor light comes on at any speed but mostly when turning the steering wheel.
The air bag light illuminated and the transmission shift lever shifted from drive to neutral while driving. There was an explosion while the vehicle was in motion. The engine light had come on, the transmission went into park, the gear shifter lever didn't move, the gas pedal worked fine but had frozen up in the park position. The air bag did not work and the seat belt didn't work.
The power steering produced a grinding sound when turning to the left or the right. (power steering pump) three pumps had been installed in the vehicle, the rack and pinion was replaced once, the hoses had been replaced twice and the air bag light was a problem and was repaired.
The clock spring needed to be replaced. The air bags will not deploy. The owner contacted the mfr who offered to pay part but not all of the cost. Provide further details. The consumer received the recall notice after the clockspring was already replaced. The consumer request reimbursement.
While driving at 35 mph consumer's son heard a loud popping sound coming from the steering column. Moments later, the driver lost control of the vehicle and collided with a guard rail on the driver's side. The seat belts were worn, and the air bags did not deploy however, there were no injuries. Before the collision the consumer heard ticking sound coming from the steering column. Also, there was a tsb concerning this problem. The vehicle was taken to the dealer once before the collision and once after the collision. Vehicle was repaired by the dealer, but the problem still persisted. In June 2003 the consumer had a problem with a major draw on the engine with the heat or A/C running. The consumer was told that the compressor was replaced so the A/C and the heater would work properly. The consumer had explained to the service dealer that there was a problem with the steering and the mechanic suggested that this wasn't a dangerous problem. (following this service visit, the consumer's son experienced the above accident) the consumer had also found that the warranty work for the steering hadn't been completed. Recall#10010414
A D V E R T I S E M E N T S
- Keene , NH, USA