This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Chrysler Town and country. While replacing the battery in the vehicle, the contact noticed that the shock tower had extreme corrosion. The contact stated that the suspension support fractured, making the vehicle unsafe to drive. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 115,000.
The contact owns a 2001 Chrysler Town and country. The contact was driving 5 mph when the vehicle exhibited an abnormal cracking noise from the front end. The contact referenced NHTSA campaign id number: 01V152000 (suspension:front:control arm:lower arm) and contacted the manufacturer however, the manufacturer advised that the vehicle was not included in the recall. The vehicle was taken to an independent mechanic for diagnostics but the mechanic referred the contact back to the manufacturer. In addition, the radio would not function in consistently hot or humid weather and was also leaking water onto the anti-freeze pipe. The vehicle was not repaired. The approximate failure mileage was 100,000.
When it is raining we losing power steering. We are not able to turn left or right. Also suspension is banging. Had clips on sway bar replaced several times and still same banging.
The contact owns a 2001 Chrysler Town and country. The contact stated that while driving 30 mph and above, she could hear a clunking noise coming from the front suspension. The contact replaced the sway bar links herself. The failure continued. The vehicle was taken to an independent repair shop, where the vehicle was aligned and repaired. The failure continued. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall associated with NHTSA campaign id number 01V152000 (suspension:front:control arm:lower arm). The vehicle was in the process of being repaired for a third time. The failure mileage was 140,000.
Many electrical problems, windows don't go up and down, radio and cd player does not work, fan on the heater does not come on at times, heated seats do not work, sliding door has come open while driving (very dangerous if you have kids). Popping noise in the front suspension. Still does it after being worked on.
- Steamboat Rock, IA, USA
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Back in early 2005 we had a problem with the sway bar, sway eliminators & sway bushings having to be replaced on our 2001 Chrysler Town & Country LX with only 31,000 mile on it (purchased new in 2001). We contacted Chrysler with the problem & this was resolved promptly by Chrysler. Same car 1 1/2 years later and now with only 40,000 miles on it a "thunking" noise in the front end again. Upon taking it to a local Chrysler dealership for a routine oil change the mechanic told us that the rack & pinion steering needed to be replaced at a cost of approximately $900. A representative of the Chrysler dealership informed me to contact Chrysler about this problem since it seemed to possibly be a premature failure. We immediately had the rack & pinion steering replaced by our mechanic because we didn't know what would happen if it failed while driving. The continuing problem with the failure of major parts on this van starting with only 29,000 miles on it suggests something wrong with the manufacture of this vehicle. Chrysler was contacted in regards to the rack & pinion steering and replied with a sorry past warranty reply.
: the contact stated while traveling at 70 mph the wheel bearing went out. The tires locked, causing the vehicle to skid. The electrical harness broke and wrapped around the wheel, causing the tire to skid on the road. Also, the vehicle had no power steering or ABS. The vehicle was maneuvered off the road so the traffic could get by. The vehicle was towed to a dealership, and was unable to determine what happened to the vehicle. Updated 02/09/06.
Air bag sensor light blinks on and off. A recall was issued on the clock spring, however this vehicle was not included in the recall due to VIN. The vehicle had numerous problems such as steering problems, sliding problems, brake and acceleration problems, a strong odor of gas and thefront sway bars and rear shocks were replaced
Thus is a 2001 vehicle with 45K miles - worst car I have ever owned for the first 18 months we had the car we complained at every visit about a groaning noise from the rear when in stop and go traffic - finally fixed after a year and a half 9/01 paint peeled off left passenger door - fixed by dealer 11/01 radio stopped working - replaced under warranty 10/02 - sliding door hard to open - claimed to repair - still hard to open 10/02 - clunking noise over bumps in front end - replaced left side stabilizer bar link 4/02 - noise in rear when turning - replaced rear backing plate anchors 6/02 air conditioner compressor replaced - under warranty -they took two weeks to fix this 6/02 engine losing power when driving - replaced tps 1/03 rear wiper motor replaced - $150 (car has 38K miles) 6/03 rear stabilizer bar - $250 7/03 rear wiper motor again - out of warranty - $150 9/03 driver window motor - $250 the worst of all - 11/03 - transmission needs to be totally replaced - $2700 - no warranty - car has 45K miles - called Chrysler and was told basically tough luck that I did not buy an extended warranty - the car just stopped moving - luckily we did not have an accident we have maintained this vehicle according to Chrysler guidelines at the dealer since we bought
9/8/01 10,232 miles. Pulsation when braking. Found front brake rotors warped. Replaced rotors. Also ordered weatherstriips and door cladding because weatherstrip around R/sliding door on body is deformed. 10/1/01 12,408 miles. Rattling noise in front suspension. Replaced front sway bar links. 12/26/01 15,592 miles. Both front heated seats do not operate. 1/21/02 15,999 mile. Both heated seats repaired. 2/09/02 17,280 miles. Front heated seat does not work again. Repaired front seat. 4/19/02 L9,901 miles. Repaired L/sliding door defective weatherstrip. Left front window won't go up or down. Found L/F window regulator motor defective. Replaced L/F window regulator motor. 3/23/02 L8,949 miles. Pulsation when braking. Found and replaced front brake rotors. 8/8/02 23,559 miles. Pulsation when braking. Found pulsation is from rear rotors. Turn rear rotors and remove high spots. Brakes have been replaced 2 or 3 times since purchase of van in may of 2001.
The vehicle made a knocking noise in the front end. The dealer replaced the front suspension strut, strut mount, front sway bar and sway bar link. The rear end of the vehicle also made noise. The dealer replaced the transfer gear set. The vehicle also experienced a whining noise in the steering wheel. The dealer replaced the spring clock along with the shroud stabilizer. Power steering fluid due it being clog and caused the steering to whine when turned. The rear lift gate would not open with the remote. Faulty front rotors squeaked when applied. The drivers side window would not go up due to a faulty regulator. The cruise control would not disable when the brakes were applied and the brakes would not work when the cruise control was engaged. The rear windshield wipers were inoperative. The engine made noise when started. The timing chain failed and caused the check engine light to illuminate. The O-rings failed and caused fuel odor inside the vehicle.
A D V E R T I S E M E N T S
- Monroe, MI, USA