This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased a 2001 Chrysler T&C new on 9/10/2001. Presently I have 38,000 miles on it. First item replaced was the sway bar at about 30,000 mi. Then on 5/22/07 the tie rods had to be replaced due to front wheel play. On 8/13/2007 after arriving on vacation, the next morning I went to a local store about 4 miles from the resort. On the way back the van started to over heat and the alarm sounding. I pulled over and waited for it to cool. After arriving at the resort I checked the coolant. Remaining was about 4 1/2 quarts of the required amount. I filled it to capacity and ran engine noticing coolant leaking. I had it towed to a Chrysler dealer. They were able to place it on a lift immediately advising me that the dual coolant tubes made of steel pipe had rusted under the van on the front passenger side. I had 37,800 mi at this point. Repairs cost $423.22. Amazingly Chrysler changed the replacement tubes with aluminum tubes. I noticed in reading reports regarding my same problem, many owners are having the same situation. Surprisingly this was not covered by my extended warranty along with the tie rod replacement. All the vehicles I have ever owned never needed tie rod replacements. Regarding the use of steel to run coolant under a vehicle to the rear heater knowing road salts, rain, etc have a devastating effect on this metal, Chrysler engineering goofed at the cost of the customer, avoiding listing this part under extended warranty. At this point having owned a 1990 Dodge Caravan with 2 transaxles replaced and giving Chrysler another chance to prove themselves in building a better vehicle I guess I overestimated them along with placing my faith in their company. I have sent customer assistance my complaint and bill for the coolant pipe replacement placing little hope in reimbursement. Now I see why the american car manufacturers are loosing out to foreign car manufacturers.
Gentlemen, I own a Chrysler Town & Country minivan (2001 model lxi) with about 33,000 miles on it. Recently I took the van to my local dealer for its regular oil change and to have a tire rotation and alignment performed. While performing this service the dealer service consultant told me that the lines from the front heater to the rear heater were corroded to the point where the lines were about to break and/or leak coolant and should be replaced. They showed me the area and sure enough the area behind the cross member immediately behind the front wheel had the mounting bracket rusted off completely and the line itself for about 4 inches just behind the bend to go up in front of the firewall had metal flaking off and was about to give way. I have marked the area on the enclosed figure 6 from your service manual. The corroded area was a few inches in front of the rubber line which acts as a connection from the metal front heater line to the metal underbody line to the rear heater. For your information no coolant has been added or changed in this vehicle since its original delivery with the factory installed coolant. I believe that this line should not have corroded this rapidly (five years and low mileage) and that Chrysler should reimburse me for this repair even though the warranty has expired. This is bad design and material selection. In this day and age no lines of this type should deteriorate this rapidly even in a section of the country where salt is used in the winter on the highways. Even more important is the possibility of complete loss of coolant and the safety hazard of a major failure. You should seriously consider a recall inspection and replacement in those areas of the country where winter salt is used.
Heater tubes rusted and lost of all coolant suddenly. This tube runs from the front to the rear heater element. This tube is 2" from the exhaust pipe. Definitely a poor design.
T&C ex 2001-steel lines (2) for rear heater rusted through leaking out all its fluid.(hoping there is no damage to engine). These lines go from engine compartment to just under the vehicle. Replacement lines were made of aluminum at a cost of $149 + 6% tax. (was given a slight discount on price)loss of fluid was $21.58 + 6% tax. Labor done by self.
Coolant lines going to rear heater/ac unit in 2001 Chrysler Town and country rusted out and failed suddenly. All coolant lost. Lines corroded where they pass within 2" of exhaust pipe. Clearly a design defect. Dealer charged over $400 to replace the steel lines with new redesigned aluminum lines.
- Rocky River, OH, USA
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Vehicle has had numerous problems. Brake problems, w/a vibrating/shaking of front of vehicle upon braking. Was fixed by dealer twice. Front heated seats have stopped working: Twice on driver side. Dealer fixed. Now on passenger side, dealer will not fix under extended warranty. Cost is expensive to fix. Engine noise problems - loud whining, with rough idling. Happened w/in first couple of month of ownership, dealer thought it was the fan. Replaced fan parts. Started w/noise and rough-idyling again w/in a couple of months, dealer couldn't figure it out. Went in for third time, dealer said it was the steering fluid resevoir. Dealer made a "modification" to the fluid resevoir. Noise w/rough idylling came back again a few months ago, dealer said it was a hose. Replaced hose. Problem is now coming back again, dealer is not sure what it is, currently problem is intermitten, dealer can't find noise upon checking, noise is most apparent upon periods @ higher rates of speed, dealer will not drive at higher rate of speed to test. Passenger slider door has problem shifting from automatic mode to manual mode: Stays in automatic mode when person tries to manually open. Dealer will not fix under extended warranty. Cost to fix is expensive. Air-conditioner compressor in for third repair. Air-conditioner had pressure problems, no cold air coming out, only hot air. Went to dealer twice to be repaired. Dealer told us this is a common problem in warmer-climate areas, and prepare to get used to cold air not always being cold, depending on the heat outside. This was not an acceptable response to me. Dealer finally fixed problem. Now compressor has gone out. Dealer is currently checking problem. All repairs have been done by norm reeves Chrysler Dodge in temecula, ca until the A/C compressor problem. This is being done at a different dealer, because I have not been happy with norm reeves' service.
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- Hamilton Square, NJ, USA