This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2000 Chrysler Town and country van with rusting strut towers. The drivers side has more than the passengers side. The drivers side is about to push through and go into the hood. I asked my dealer about any safety recalls or modifications, they said no. I have seen the Chrysler service letter and asked my dealer about it and they said that the work should be done when working in that area under warranty to in stall the Chrysler update kit. I had my struts replaced back in 11/2004 and asked about the rust and loss of metal then and they said it would not be warranty. I have also been told by a former service advisor at that dealer that they have performed this work under warranty or policy. This is a serious safety concern, the mini van is a family vehicle which my wife and kids ride in daily. I am one person and I need help with the large carmaker please. I have not had any injuries yet but please help me before I do.
Normal use of the vehicle has led to strut towers rusting and separating under the hood, causing a potentially dangerous loss of control while driving the vehicle. I have had two repair shops replace tie rods and struts several times because of rusting of strut tower. A Chrysler dealership told me to repair with a "strut tower repair kit". they then explained this is a very common defect in Chrysler/Dodge minivans from 1996-2000 and there is a technical service bulletin #23-044-02 about the condition and repair. If left undiagnosed and un-repaired, this could cause a vehicle owner to lose control of the vehicle while driving. Due to the # of incidents & repairs, this seems to be a product design defect. Chrysler refused to pay for the kit. I don't understand why a recall would not be issued...because no one has died yet?
: the contact stated the driver side strut tower was rusted. The vehicle was taken to the dealer on three separate occasions where the tower was cleaned and a protective coating was applied. The rust continued to form and holes were now present. Updated 9/22/2006 -
While driving up a hill he heard a grinding sound coming from front of vehicle. Dealer could not find a cause. 3 days later while driving down hill there was same grinding sound again.
- Castor Valley, CA, USA
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- Moorhead, MN, USA