This letter is regarding a manufacturer defect in the 2000 Plymouth Grand Voyager and 2000 Chrysler Town and country vans. We own both vehicles, and both have experienced this problem. There is an issue with the vehicles in wet weather. When it rains and the driver goes through water, the vehicles shut themselves down completely. Lights turn off, power steering is arrested, and the driver has to coast to a stop. This has happened several times to my parents, and more than once, they have had to secure the services of a towing company to get the vehicle(s) home or to a repair shop. This has happened at night on two-lane highways, leaving them stranded in pitch-black darkness. These are the only vehicles that my parents have to drive to and from work, which is an hour and a half away from home. My father has visited the Chrysler-Dodge dealership several times, and they told him that this is a large-scale problem with these particular models of vans. They are well aware of the issue, but there has not been a full-scale recall on the vehicles. There is a kit to fix the problem. The kit is over $300, and the onus is on the consumer to purchase the kit and have it installed. My dad spent over $700 to have the kit installed on both vans. This manufacturer defect is dangerous not only to the drivers of the vehicles, but to other motorists. Please consider doing a national recall for this factory defect. Thank you for your time and consideration.

- Abilene, TX, USA

Stalls when driving, will not start, stalls while warming up.

- Covington, WA, USA

Once after hitting water puddle and then while driving in rain, belt slips off pulleys and steering loses power. Then battery dies quickly while flashers are on. Very dangerous on the side of the road in rain!

- Holts Summit, MO, USA

The contact owns a 2000 Chrysler Town and country. After the vehicle was started, the horn failed to operate and the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the clock spring assembly needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 04V480000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. Parts distribution disconnect.

- Durham, NC, USA

When driving through puddles, or large amounts of water on roads, the alternator belt falls off causing the loss of power steering, engine over heating, and the battery to die. Could be while turning or driving straight.

- Tacoma, WA, USA

Fire started in or near fuse box, vehicle wasin motion but when stopped smoke was notice omming from under the hood. Opened the hood and flames were near fuse box and battery. Fuse link burned through. Just retturned from store and ws in driveway.

- Muncie, IN, USA

The contact owns a 2000 Chrysler Town and country. The contact stated that while attempting to start the vehicle, the lights on the instrument cluster would not illuminate and the engine would not start. After starting the vehicle and while driving, the gauges on the instrument cluster would flicker on and off. The vehicle was taken to an independent mechanic who was unable to diagnosed the cause of the failure. The manufacturer was notified of the failure. The failure mileage was 170,000.

- Kingsland, TX, USA

The contact owns a 2000 Chrysler Town and country. The contact stated that upon igniting the vehicle, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was repaired under NHTSA campaign number: 04V480000 (air bags). The manufacturer was made aware of the failure. The failure mileage was unknown. Updated 3/31/15 updated 9/27/2017

- Poinciana, FL, USA

I purchased a 2000 Chrysler Town & Country new from a Chrysler dealer in wi. During the month of October 2012, the car it suddenly stalled out while in motion on the highway with no prior warning. While coasting I was able put the van in neutral and restart it. Over the course of various trips at varying speeds the van stalled several more times while in motion. The problem was so sporadic that it would go away for a few days and randomly returned. The car does not give any signs prior to stalling such as sputtering. The van even stalls while going straight or through curves and turns leaving the driver to muscle the car safely to a stop before having to restart it. An independent mechanic who stated the problem hasn't thrown a code for them to diagnose and they were unsuccessful in getting the car to stall out for them during test drives. From the complaints that I've seen it appears that the stalling problems are occurring on town&country models ranging from 1997-2007 and is affecting both the 3.3ltr engine as well as the 3.8ltr engine. It seems that this problem is common enough among owners. Has there been any resolution to this issue that anyone is aware of>

- Waukesha, WI, USA

The contact owns a 2000 Chrysler Town and country. The contact was driving 20 mph when the heat was activated and the smell of fuel entered the vehicle. The contact also stated that the keys would sporadically become stuck in the ignition. The vehicle was towed to a private mechanic. Where the mechanic confirmed that there was an issue with the ignition switch. The manufacturer was made aware of the failure but the vehicle was not repaired. The failure and the current mileages were unknown.

- Tacoma, WA, USA

I purchased a 2000 Chrysler Town & Country in July 2007 from a Chrysler dealer in NJ. Several weeks after purchasing the car it suddenly stalled out while in motion on the highway with no prior warning. While coasting I was able put the van in neutral and restart it. Over the course of the trip the van stalled several more times while in motion. After several weeks of sporadic stalling I called the dealer that sold us the car and explain the problem. They stated that the car was sold with no warranty and that there was nothing that they would do for the vehicle. The problem was so sporadic that it would go away for a few months and randomly returned. The car does not give any signs prior to stalling such a sputtering. The van even stalls while going through curves and turns leaving the driver to muscle the car safely to a stop before having to restart it. There have been several occasions where my wife had been driving around a curve and it stalled out and she almost went off the road because she barely had the muscle to control the steering wheel and brakes. I have taken it to a local dealer but they said that the problem hasn't thrown a code for them to diagnose and they were unsuccessful in getting the car to stall out for them during test drives. The dealer had recommendations for fixing the car which included replacing the alternator, wiring harness to the alternator, battery, ignition module, plugs & wires and various sensors, none of which has fixed the problem. I did a search online and found a discussion forum where it appears that the problem that I have is very common amongst owners. Some of these owners had spent much more money at their dealers until their mechanics eventually gave up. From the complaints that I've seen it appears that the stalling problems are occurring on town&country models ranging from 1997-2007 and is affecting both the 3.3ltr engine as well as the 3.8ltr engine. It seems that this problem is common enough among owners.

- Newark, DE, USA

After several months of problems with my power seat memory system(my seats would switch to a setting that was not programmed by myself), I contacted my dealer and advised them of my situation. This unwanted adjustment could be replicated by pressing the unlock button on my fob. I began unlocking my van with my key. I advised my dealer again. This past June, while operating my van onto a freeway, the seat began to change positions and the mirrors readjusted. My children and a family friend observed this action as it occurred. I grabbed hold of the wheel and readjusted all of the above mentioned items while still maintaining control. This process has recurred on at least five occasions. Upon return from our vacation, I notified the dealer and made an appointment. After several hours at the dealership, they stated that my options were to disconnect the auto-setting or return the vehicle when a particular computer was returned to them. My visit cost me several hours and a bill of over $98. Currently I am able to manually adjust the seat and mirror.

- Cleveland, OH, USA

Vehicle was parked in the driveway. Consumer heard vehicles' alarm blowing, and went outside to see why. The vehicle was on fire. The fire marshall inspected vehicle and indicated that the fire was caused by the electrical system. This vehicle was a dealership demo at time of purchase.ph

- Denton, TX, USA