2000 Chrysler Town and country with 54,000 the differential pin went through the transmission case. Fortunately, I was only going 5 mph and only had another 50 feet to drive. I mainly drive highway with my toddler and I am fearful of what could have happened had we been on the highway during our normal commute. My husband was a mechanic for 19 plus years and was able to quickly determine the problem. It is my understanding from experienced mechanics and Chrysler certified mechanics that this is a common issue with the vehicle and it a defect in manufacturing the transmission. This is not normal wear and tear.I contacted Chrysler on July 9th, 2003 to report the problem and see if they would cover the cost of replacing the transmission. I spoke with eric who refused to provide me his last name nor would he transfer my call to anyone else. He said he is the final deicision maker and that his manager's role is to manage people and no deal with customers. He also told me if was my fault for buying a used vehicle. It is not my fault the transmission malfunctioned. He also told me that I could get it installed for free since my husband was a mechanic. Eric hung up on me because I was continuously asking to speak to a manager. I did not get any resolution or assistance from Chrysler. I am in need of my vehicle being replaced but most importantly, I am concerned about the safety of other drivers if their tranmission also malfunctions at high speeds on the highway. Any suggestions on how I can proceed with Chrysler to have the transmission replaced?

- Pembroke, MA, USA