This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
September of 2000 my wife and I purchased a 2000 Chrysler Town & Country van. We have had fairly good service until now. At about 12,000 miles we noticed when you were on the highway and would start to exit and put on the brakes it would vibrate a little, we should have had it looked at then but did not. We now have 20,000 miles and it is (2) years old, and the braking began to get worse so we took it to the place we purchase from for repair. They looked at it and then called me and told me what was wrong, the brake pads were bad and the rotors we bad and would have to be turned and this would cost $149. I just could not believe what the man was telling me that this was not in the warranty of the vehicle. He called it a ware and tare item. We purchase a new car about every (2) years and I have never had a vehicle that needed brakes at 20,000 miles. I asked if this could be a defect in parts and he told me it is the way we drive"???" (that got me hot when he told me it was the way we drive). Well I've had a lot of new cars and I have never had the brakes replaced at 20,000 miles. The car being(2) years old and only 20,000 miles tells me that we do not drive it that much. I did get with the management and he told me he would be in touch with me (I'll bet). I was told by several people when I purchase this van that I would be sorry, first of all buy buying a Chrysler and second the dealer I purchased it from. I just wrote it off. Guess I should have listen to them now. I know there has to be someone else thatS had the same problem with brakes on their van and I just feel that this is a manufactures defect. If the car was say a year old and had 30,000 miles I could understand, but being (2) years old and only 20,000 miles I just can not. Also the personal service was not good at all, I think Chrysler needs to check on this (5)"?" star dealer, I would not give them (1)star. I had to pay for the service to be able to get my van and I was not happy camper.
A D V E R T I S E M E N T S
- Shreveport, LA, USA