This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving through small puddle of water (drainage from waterhose run off not storm type drainage). Serpentine belt comes off rendering the vehicle unusable. Happens in all weather conditions. I have replaced the water pump, the tensioner, the idler pulley. I've had the alignment of the pulleys checked, all have had no effect on the serpentine belt. It still comes off going through any form of moisture. This has been ongoing now for over a year, I have gone through 4 different belts trying to see what could work. The first time it happen was early in the morning (approx. 3am) while my wife was on her way to work, with the sudden loss of power steering she ran into a curb. The only damage was to the vehicle front bumper and bottom valance.
The contact owns a 2000 Chrysler Town and country. The contact stated that he had to use force in order to open the liftgate. He stated that the bolts that attach the gas struts had failed and was related to NHTSA campaign id number 99V123000 (service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings). The manufacturer stated that there were no recalls on the vehicle. He has not called the dealer and no repairs have been made. The current and failure mileages were 190,000.
The contact owns a 2000 Chrysler Town and country. While the vehicle was parked, the contact noticed rust on the strut tower underneath the hood. There were no prior warnings to this defect. The vehicle was taken to an authorized dealer and they stated that the strut tower needed to be replaced at an auto body shop. At this time, the vehicle has not been repaired. The failure mileage was 118,000 and current mileage was 119,000. Updated 08/15/08.
As I backed out of my downward sloping driveway the brake pedal went to the floor and it was necessary to apply emergency brake to prevent entry into the street. Visual inspection of the rear brake lines revealed rust/corrosion on both sides of the flexible stainless steel segments which are located about 1 foot to the rear of the ABS module. One of these sections had ruptured causing the loss of braking. I have removed the line from the ABS module and cut it about a foot from the rupture. I have pre-removal pictures of these areas and the affected parts are available. Repairs will be made to both the ruptured line and to the other rear brake line as it looks that one will fail shortly if used.
- Mahopac, NY, USA
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The contact owns a 2000 Chrysler Town and country. The contact stated that the driver side shock tower is corroding, which can cause the three bolts to rust and become a safety issue. The manufacturer stated that they are not responsible. The vehicle has not yet been to the dealer. The current mileage was 92,750 and failure mileage was 68,000.
Consumer complained about seat belts located in the middle which secured child safety seat. When the driver made a sudden stop the seat belt, which secured the child seat positioned behind the driver's seat, became unlatched and as a result the seat hit the back of the driver's seat. The child was not injured. The consumer had the buckles checked at two different dealership and both times the consumer was told that the buckles were fine. The front brake pads and rotors were replaced. The driver's side tail light cover fell off. The sliding door handle came off.
A D V E R T I S E M E N T S
- Victorville, CA, USA