This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2000 Chrysler Town and country van with rusting strut towers. The drivers side has more than the passengers side. The drivers side is about to push through and go into the hood. I asked my dealer about any safety recalls or modifications, they said no. I have seen the Chrysler service letter and asked my dealer about it and they said that the work should be done when working in that area under warranty to in stall the Chrysler update kit. I had my struts replaced back in 11/2004 and asked about the rust and loss of metal then and they said it would not be warranty. I have also been told by a former service advisor at that dealer that they have performed this work under warranty or policy. This is a serious safety concern, the mini van is a family vehicle which my wife and kids ride in daily. I am one person and I need help with the large carmaker please. I have not had any injuries yet but please help me before I do.
The shock tower mounting which holds the strut wheel and steering assembly has corroded due a design defect and has allowed the strut and wheel assembly to become disconnected to the vehicle causing an unsafe /catastrophic condition to exist. This design defect was noticed during an unrelated inspection. The defect was reported to Chrysler dealer on 7/23/08. The service dept. Was aware of this recurrent problem and stated that a service bulletin had bee issued to dealers in 2002 but owners had not been notified via a vehicle recall notification.
1) normal use of the vehicle led to 2) the driver's side strut tower rusting and separating under the hood, causing a potentially dangerous loss of control while driving the vehicle 3) I noticed the rusting and separation and I brought the vehicle to a Chrysler dealership to repair with a "strut tower repair kit". this is a very common defect in Chrysler/Dodge minivans from 1996-2000 and there is a technical service bulletin #23-044-02 about the condition and repair. If left undiagnosed and un-repaired, this could cause a vehicle owner to lose control of the vehicle while driving. Due to the # of incidents & repairs, this seems to be a product design defect. Chrysler has refused to pay for or reimburse for the repair.
A D V E R T I S E M E N T S
- West Olive, MI, USA