This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We took our 1999 Chrysler Town & Country to our mechanic to have the water pump replaced and he informed us of the drivers side strut tower rusting out and should have it replaced as it could be a hazard while driving. This was reported to us on 08-2011 with the car having 142000 miles on it. Nothing has been done to repair it at this point. Am looking to see if there are any recalls for this problem.
The contact owns a 1999 Chrysler Town and country. The contact stated that after adding oil in the vehicle, he noticed that the shock strut towers were rusted and would cause the structure of the vehicle to fracture. The vehicle was neither inspected nor repaired for the failure. The failure mileage was approximately 158,000. Updated 3/14/11 the consumer stated the strut tower was rusted and the strut broke through the body of the tower. The strut came to rest only inches away. The local body shop rebuilt the tower by welding sheet metal. He formed and reinforced the shock tower. Updated 06/30/11
The driver side strut mount at the top of the wheel well has completely rusted and can break off. Not sure on the criticality of this defect, but looks very unsafe, and Chrysler needs to take some action.
1. poor quality 2. front strut tower is rusted through. Struts are wobbling inside the stamped body housing (part of the unibody). The rust is so bad I'm afraid the strut is going to punch through at any time leaving the vehicle likely to crash disastrously. 3. nothing so far.
The driver side shock absorber tower on a 1999 Chrysler Town and country has rusted through losing support for the shock absorber. Have checked other 1999 and 2000 Chrysler Town and country vans and they all have the same problem. What is being done to correct this problem? thanks, gps
- Centreville, MI, USA
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Took van in for slight engine noise and mechanic noticed that strut tower was nearly rusted through. Took to the dealer who stated that the car was unsafe to drive under any circumstances since one rough piece of road and the car body could fall to the ground and the strut assembly come through the dash into the passenger compartment. This will now cost over $1500 to repair. Chrysler issued a service bulletin on this in 2002, since they were aware that vans from 1998 to 2002 were subject to this. They called it a "cosmetic problem". any problem that will cause a metal object several feet long to violently and suddenly explode through the dash into the passenger compartment at the driver is hardly a "cosmetic problem". "cosmetic problems" do not render a vehicle unsafe to drive. Chrysler has acknowledged the problem and redesigned the strut tower to eliminate this in later models. Now they need to recall the vehicles that are rusting out before people die!
Noticed that the driver side front strut support is severely rusted, as is the case with numerous other owners of this vehicle. This must be a factory defect since it seems to occur primarily on the left front. This is a dangerous defect.
1999 Chrysler T&C with 80,000 miles. Tie rod loose $200, alternator tension rusted $200, strut covers rusting $900. These and the general poor quality rating of this vehicle has cost me thousands in trade-in value and placed my family in jeopardy.
A D V E R T I S E M E N T S
- Oregon, OH, USA