This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving on street and brakes went out. Did not hit anyone but had to drive to shop do to no brakes very slow. Brakes line rusted out and had to replace brake lines used emergency brake to stop and go. All parts of van is rusting frame that holds motor in rusted and can not trade in do to dealer said it is a safety factor and it can not be repaired do to rust.
The contact owned a 1999 Chrysler Town and country. The contact stated that smoke emitted under the hood. Within minutes, the hood caught fire. The fire department was notified. The vehicle was destroyed. The manufacturer was made aware of the failure. The failure mileage was 34,000.
I was driving down the road down the road on 11/16/14 and the serpentine belt cam off going down the road and the head lights went dim and the engine was going to over heat and the steering wheel was very hard to turn so I had to pull over and put the belt back on and every time I go down the road and the serpentine belt gets wet it come off and I have to fix it every time I hit a little water puddle it come off and I put all new parts and I looked online to see if any one had the same problem like I have and I seen more then 9,000 complaints and im tired of the problem it came off 10 times this year and the dealer said that is missed align even the mechanics said it is a common problem. So if any one can do some thing about it please do some thing before some one gets very bad hurt.
The contact owns a 1999 Chrysler Town and country. When the contact attempted to start the vehicle, the engine stalled. The failure occurred on numerous occasions. The vehicle was taken to an independent mechanic, but the cause of the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 120,000.
While driving vehicle to an appt my daughter started complaining of her feet becoming very hot. She was sitting in the passenger front seat, there was a burning odor. I pulled over and looked underneath the vehicle, the exhaust was cherry red and there were flames near catalytic converter area. I had to have the van towed home.
- Dubois, PA, USA
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Driving van in the rain, noticed the steering became extremely difficult. I also noticed that the lights ad power started to dim. In that case, I pulled over to see what the issue was. I noticed that the serpentine belt had come off the pulleys. I have had other mini-vans especially Dodge and have noticed they all seem to do the same thing when it comes to rain, snow, ice. You would think they would resolve this issue as it is a safety issue. I've learned from my previous Dodge Caravan how to put the serpentine belt back on, but it really is a safety issue as this could leave you stranded and very costly (money and time wise) if you don't know how to put it back on. As a consumer, I will not be purchasing another Dodge or Chrysler minivan again due to this issue!
The contact owns a 1999 Town and country. The contact stated that while driving various speeds, the vehicle belt became detached from the pulley system, causing the power steering and brakes to fail. The contact stated he would have to reconnect the belt whenever it became detached. The failure was recurring. The vehicle was taken to an independent mechanic, who diagnosed that the tension pulley system needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the problem. The VIN was not available. The approximate failure mileage was 135,000.
The contact owns a 1999 Chrysler Town and country. The contact stated that while driving at various speeds, the vehicle would stall without warning. The contact mentioned that the vehicle would immediately restart after the failure but all the gauges on the instrument panel would remain off. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 119,000 and the current mileage was 178,000.
This is the 2nd incident for the same problem. First complaint #10468365. I was stopped at an intersection. I crossed the street and my tires splashed water that was running down the street gutter. The water was 2-4" deep. I once again immediately lost steering and the engine began to overheat. I was able to muscle the steering wheel enough to pull it off to the side of the road. I looked under the hood and found the belt had slipped off again. I had to have it towed to the garage. The mechanic checked out the belt and the tensioner and said they were ok, and they reinstalled the belt. The first time this happened I was turning a corner, and the van went into the opposite lane. I guess I can be thankful for the draught these past few months. This is a serious problem. It makes me afraid of driving when it is raining or with any water on the road. I can't imagine what would happen on the interstate at 70mph, passing someone, or taking a curve in the road. I contacted the Chrysler dealership. A bulletin #07-0299 was issued in 7.14.99. The dealership said I would have to purchase any fixes as it wasn't a recalled problem. The dealership told my mechanic they offered a $400 kit to fix the problem, or I could purchase a "snow" shield and have it installed. Why would I need a "snow" shield in Louisiana?
It had been raining but had stopped. I was making a right hand turn when my right tire went through approximately 2-4" of water in the gutter. I immediately lost control of the steering and veered into the opposite lane. Fortunately there were no cars in that lane. I had difficulty steering and the engine began to overheat. I was fortunate the garage was around the corner. The belt had slipped off the pulleys. The belt had not broken, only slipped off. They said I was the 3rd Town and country that day that had to have the belt put back on due to the wet weather, and that it was a problem with model for many years. This is the 3rd time to send this report. When I hit "verify" everything goes blank.
On this day I was siting in my van with the ignition in the on position resetting my clocks in the vehicle I rested my hand on the shifter when it released from park into reverse gear without the engine running there are no brakes because of power braking you cant stop on a dime so I quickly engaged the parking brake to stop the vehicle from rolling down my drive. I immediately contacted Chrysler who claims they are not responsible for this issue since they did not install this saftey feature on any Chrysler Town and country van to date also I have an issue with when it rains the serpentine belt falls off the pulleys if water splashes up onto the belt itself causing loss of brakes and steering due to this defect Chrysler is aware of this issue but again refuses to recall the vehicles for a safer fix something needs to be done beofe they kill someone.
A D V E R T I S E M E N T S
- Kansas City, MO, USA