This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving on street and brakes went out. Did not hit anyone but had to drive to shop do to no brakes very slow. Brakes line rusted out and had to replace brake lines used emergency brake to stop and go. All parts of van is rusting frame that holds motor in rusted and can not trade in do to dealer said it is a safety factor and it can not be repaired do to rust.
The contact owns a 1999 Chrysler Town and country. The contact stated that once the vehicle was started, the gears could be shifted without the contact depressing the brakes. The vehicle was taken to the dealer for diagnosis where they advised him that the brake shift interlock was not placed in that particular year, make and model vehicle. Therefore, the failure was considered a normal characteristic of the particular vehicle. The vehicle was not repaired. The manufacturer was contacted and offered no assistance. The failure mileage was approximately 110,000. The current mileage was approximately 185,000.
My 17 year old son was driving the car; he applied the brakes while approaching a red light and the pedal went to the floor. He was driving slow enough and started braking soon enough that he was able to stop the car prior to the intersection by pumping the brake pedal vigorously. Both of the solid front brake lines had rusted out at the connection points with the flexible hoses... I had previously replaced the rear brake lines due to similar rusting problems (3 years ago), and did ask the dealer to inspect the front brake lines about a year ago prior to letting my son drive the 'old' minivan; the brake lines were given a clean bill of health...
It had been raining but had stopped. I was making a right hand turn when my right tire went through approximately 2-4" of water in the gutter. I immediately lost control of the steering and veered into the opposite lane. Fortunately there were no cars in that lane. I had difficulty steering and the engine began to overheat. I was fortunate the garage was around the corner. The belt had slipped off the pulleys. The belt had not broken, only slipped off. They said I was the 3rd Town and country that day that had to have the belt put back on due to the wet weather, and that it was a problem with model for many years. This is the 3rd time to send this report. When I hit "verify" everything goes blank.
On this day I was siting in my van with the ignition in the on position resetting my clocks in the vehicle I rested my hand on the shifter when it released from park into reverse gear without the engine running there are no brakes because of power braking you cant stop on a dime so I quickly engaged the parking brake to stop the vehicle from rolling down my drive. I immediately contacted Chrysler who claims they are not responsible for this issue since they did not install this saftey feature on any Chrysler Town and country van to date also I have an issue with when it rains the serpentine belt falls off the pulleys if water splashes up onto the belt itself causing loss of brakes and steering due to this defect Chrysler is aware of this issue but again refuses to recall the vehicles for a safer fix something needs to be done beofe they kill someone.
A D V E R T I S E M E N T S
- Kansas City, MO, USA