This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1998 Chrysler Town and country transmission failed while driving on the highway. There was no warning prior to the failure. The vehicle was towed to the service dealer who indicated that the vehicle needed a new transmission. The consumer contacted the manufacturer for financial assistance but since the vehicle was out of warranty they refused any assistance. The belt and tensioner were replaced because they were noisy. The handbrake did not hold. The dealer replaced the lever and cable assembly. The front struts were replaced. The sway bar link was replaced because it was noisy. The rear hatch lock was inoperative.
On Monday, July 26, 2004, while on a MINIvacation with my family in covington, kentukcy, without warning the transmission failed on our 1998 Chrysler Town & Country xli, which is well kept and has only 63,000 miles. This transmission failure placed my family in danger in a strange city, and required towing to the local dealer and rental of a vehicle to return home to louisville, Kentucky, over 100 miles away. Marshall Dodge dealership in covington determined that the transmission required replacement and offer to conduct such replacement for nearly $2,500. Upon further investigation and inquiry, we had the vehicle towed to Mr. Transmission to replace the transmission. Representatives at Mr. Transmission notified us that this was not an isolated incident, and explained that there is a defective pin in the transmission which commonly works its way out of the housing unit on this vehicle, and destroys the transmission. We replaced the transmission in our vehicle with 63,000 miles at a cost of $1,848, plus vehicle rental charges and dealer fees to determine the problem (an additional $169). I intend to write Chrysler and invite you to contact the manufacturer to contact me. Thank you.
I took my car in for an inspection and front brakes. They were working on it for awhile and asked the problem and they told me that my transmission was going didn't I hear the noise. Spent 2200 and brought it home and then didn't even get it in the garage and the cellanoid went. Fixed that and the van still doesn't shift right.
While driving in reverse at any speed on flat surface and with no warningtransmission will stall, making it hard for consumer to control vehicle. Dealer notified.
When we tried to back the vehicle out of our garage, we discovered that it would not engage reverse gear. We pushed the vehicle out of the garage to the street and found that it still had all forward gears. We took the vehicle to tuttle-click Chrysler in irvine. We were told that a differential gear had failed. It seems to us that this would prevent the vehicle from moving in either direction, so a broken differential gear probably was not the reason we couldn't use reverse gear. However, we still needed reverse, so the dealer replaced the transmission. Within the two weeks preceding the transmission failure, the windshield wipers began to operate spontaneously and the ignition lock became very difficult to operate. During the same visit that the transmission was replaced, the dealer replaced the body control module, a computer within the vehicle, to fix the wiper problem and replaced and rekeyed the ignition lock. We believe that all three of these failures were the result of faulty design or shoddy workmanship and asked Chrysler to reimburse us and to explain why the components failed. Chrysler has done neither. We believe that we should not be required to indemnify Chrysler for its mistakes.
While driving on route 206 in New Jersey (speed limit 50), I had slowed for a turning vechile. When I went to accelerate, the car would not go more than 30 miles per hour. I traveled on the shoulder of the road until I got it to a service station. The mechanic told me the overdrive was shot. The car had just traveled 80 miles on the parkway and interstate without any sign of trouble. I called chrsyler. Although my warantee had expired, due to the age of my car they offered to supply the parts and I paid the labor for repair. I paid roxbury chrsyler $1020 in labor for the repair. Three days later while on interstate 80, the same thing happened! I don't know how I managed to get off the road without injury. I took the car back, they said it was an unknown code. Chrsyler told the mechanic to reset and return the car. Even the mechanic was hesitant to give me the car. He drove it for two days, nothing happened. Previous to this my husband and I had decided to sell the car to reduce our debt. How can I sell this car to anyone like this. Chrysler's mike sarachman claims he will not allow the 12M/12,000K warantee they are giving me to be transferred to a new owner. I need to sell my car and I can't. I am afraid to drive this vehicle. Please offer some advice on how I can proceed. Mr. Sarachman claims I cannot speak with anyone above him at Chrysler Corp. He refused to give me any other name or number to call.
A D V E R T I S E M E N T S
- Mount Horeb, WI, USA