This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1998 Chrysler Town & Country. Smelled gas inside the car. I looked under the hood and noticed gas dripping from the fuel injector crossover tube. I called the Chrysler dealer and was informed that the problem was repaired in 2009 when I brought the vehicle in for a recall. The problem persisted so I called the dealer again and was told that the location of the gas leak was in the location where the recall was supposed to be fixed. I was asked to bring the vehicle into the dealer. After driving the vehicle to the dealer I was told that I would have to be responsible for a $96 checkout fee. I called Chrysler and was told that "the dealers had to eat to and they deserved the checkout fee". I asked the Chrysler customer service to waive the checkout fee since this was a dangerous situation. The Chrysler customer service rep told me there was nothing she could do for me unless I agreed to the checkout fee.I picked the vehicle up and it is sitting in my driveway.
- Glen Allen, VA, USA
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- Glen Allen, VA, USA