This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Air baf light came on. Took van to dealer for repair. Was told air bag would not work because of defective clock spring.there is a mfg. Recall on 97 Dodge pickups but not on 97 chry minivans for defective clock spring.
Air bag light was flashing. Dealer diagnosed clock spring was defective. Dealer replaced it at consumer's cost. Vehicle was not experiencing any problems.
There is apparently a common short in the steering column of these vehicles and the functions in the steering column stop working. Of particular concern is the horn and air bag. Seems to me that this is a design defect and a safety problem that the manufacturer should take responsibility for...
- Atlanta, GA, USA
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While driving with cruise control activated could not disengage that system by the steering column, and had to apply brakes to stop vehicle. Also, horn has failed to function. Dealership has examined vehicle, and determined that clock spring was the component that needed to be replaced. Please provide any additional information/attachments.
Problem appears to be identical to that described for the 1997 Dodge truck recal, NHTSA campaign id: 01V153000. I'd like to be assured that my problem is not related to the recall defect. *
"air bag" light came on continuously. Dealer advised me that clockspring had failed and that airbag probably will not deploy. Horn doesn't work either.
Clock springs are not working properly and horn/cruise control have gone out due to this default. Contacted dealer, and dealer was not willing to do anything. The consumer's insurance would not pay for the clock spring replacement because they claim it was the manufacturing defect.
Horn/cruise control worked intermittently, then failed. I now understand the air bags were on that circuit as well, but I had no way of checking that at the time, and the garage did not give me any indication that this failure was dangerous. Please force them to fix these things on other Chrysler mini-vans beofre someone gets seriously hurt.
I first notice just my airbag light came on, then my noticed my horn wasn't working, and checked my cruise control also out. When we contacted the dealer (chris in service) he knew exactly what it was and rattled off what needed to be replaced on the spot (sight unseen). We find this to be highly unusual as we have dealt with this dealership for years and years. We read that you were investigating this same problem today via wallstreet journal and decided to let you all know we had the same problem you were investigating. Contact us if needed... feel free. We appreciate the job you do!!
Airbag light stayed on, and cruise control didn't work. Dealer identified problem as being clock spring. Consumer was responsible for $150 for repairs.
A D V E R T I S E M E N T S
- Riverside, CA, USA