The evaporator heater coil and expansion valve malfunctioned. Prior to this, the air conditioner was not cooling the van. This happened since January 2002. The consumer was told by the manufacturer there was no recall on the above parts. The battery had been replaced on four occasions, the rear brake drums, the serpentine belt and tensioner had been replaced. Also the horn, driver seat rack and grill were replaced.

- Palm Coast, FL, USA

I own a 1997 Chrysler Town and country sx. My wife and I bought this mini-van back in 09/97. My problem is this, during the rainy season, everytime I step on the brake or accelerate from the full stop, I can hear water splashing back and forthe on the rear driver side. Local dealership were able to get rid of the water, at no cost, that was trapped on the "seam plate" (that's what they called it). After 36,000 miles, I called the local dealership's service department for the same situation, and they said that my new car warranty had expired and that if I wanted the problem fixed, I would have to pay for it on my own. Isn't trapping water inside the "seam plate" would cause for its components to rust and that rusting could make those tainted areas fragile? please advise if I should be concerned regarding my vehicle's situation or what I should do to get the problem fixed. I appreciate your time reading this comments and hoping to get a response. Yours truly, [xxx]. parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- North Hollywood, CA, USA