There has been premature front pad and rotor wear. On average, I've repaired my brakes twice a year. Most of my service was completed by a Chrysler Service Department. I have contacted Chrysler Corporation and the service department, without success. The Chrysler Corporation states it is not a manufacturing defect and that I should contact the service department. The only reimbursement offered was cost of diagnostic. ($30.00) When I contacted the Service Manager, he stands behind the quality of service rendered. I have spent a substantial amount of money trying to get my brakes repaired, not just to insure my safety but other drivers. I know without a doubt there is both human error with the service department and overall manufacturing defect. No one should repair brakes every 6 months.
I have put brake pads all the way around every year since I bought it in 2010, also every other year I have to change the routers. It is ridiculous, other vehicles I have owned, I might have had to change the brake pads once in 3-4 yrs, never routers. Come on and recall this, it is a nuisance and ridiculous.
I had continue to go back and forth to Chrysler about the air conditioner, heat, brakes, etc. The customer service is terrible and mean... I just had to keep coming back and forth to the same issues and problems back and forth. Over and over again.... Then the car keep having the same repetitious same problems utilizing my warranty patching it up and not fixing the issue.
- Mimi G.,
Silver Spring, MD, US
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A D V E R T I S E M E N T S
There has been premature front pad and rotor wear. On average, I've repaired my brakes twice a year. Most of my service was completed by a Chrysler Service Department. I have contacted Chrysler Corporation and the service department, without success. The Chrysler Corporation states it is not a manufacturing defect and that I should contact the service department. The only reimbursement offered was cost of diagnostic. ($30.00) When I contacted the Service Manager, he stands behind the quality of service rendered. I have spent a substantial amount of money trying to get my brakes repaired, not just to insure my safety but other drivers. I know without a doubt there is both human error with the service department and overall manufacturing defect. No one should repair brakes every 6 months.
- kalenna, Lithonia, GA, US