This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
These are safety/defect issues regarding my 2002 Chrysler Sebring engine: I have a 2.7 liter V6 engine and I have recently read about common problems after experiencing a knock in the engine. Just today, I had a mechanic listen to the engine noise and he speculates that it is a rod or rod bearing. This appears to be a symptom of the sludge problem that your web site has documented. I have not yet confronted a Chrysler maintenance rep and would be interested in tactics that have been documented as successful. I have been somewhat regular about oil changes, but I am not the original owner, so would have a problem proving the maintenance intervals. Steering: Last summer I first experienced a problem with the steering tightening. Basically the general feel of the steering was tight and it would not return to a 'home' position after turning. A mechanic estimated that it would take $1500 to replace the rack assembly and the power steering pump. On a hunch, I had the power steering fluid replaced and within a week the steering returned to normal. Around Oct/Nov, the symptoms returned and I had another power steering fluid replacement. This time the symptoms have been intermittent and have not completely disappeared. I have read a few complaints on the internet of other Sebring owners having similar problems.
The problem to my car happened while it was sitting in the garage. My 2002 Sebring convertible has had a complete failure of the steering rack and tie rods at 28,000+ miles. The car is unsafe to drive. The dealer stated it was $1800. Repair. A call to Chrysler service resulted in am offer to pay for the parts not the $1000. Labor charge. I called back to negotiate this offer. I was promised a call back which I received by voice mail asking me to return the call and stating that was there best offer.. when I attempted to return the call to the person who left the message I was hung up on twice. I am still trying to communicate with Chrysler by phone so far after several hours I am still unsuccessful. After checking on the web I found many incidents of this kind reported by other Sebring owners. Why hasn't there been a recall on this obvious defect that could be life threating? this is a lightly driven car and should not have suffered this type of dangerous failure.
- Bonita Springs, FL, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Winthrop, MA, USA