This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Chrysler Sebring convertible. Beginning in August of 2007, the vehicle began stalling intermittently. On December 11, 2007, while driving 55 mph, the vehicle stalled. On December 12, 2007, while driving 40 mph, the failure recurred. The vehicle also stalled while idling at a traffic light. On each occasion, the vehicle would restart after 2-12 minutes. A mechanic and the dealer could not duplicate the failure. On twelve different occasions, the vehicle would not start; however, the battery would turn over. The current mileage is 69,760 and failure mileage was 69,600. The consumer stated he replaced the fuel pump relay and a automatic shut down relay. He also had additional diagnostic testing which indicated it may be the cam sensor. The consumer did have it replaced, however he didn't know if the problem was solved, since the stalling happened intermittently. Updated
The contact owns a 2000 Chrysler Sebring. The engine completely shut off without warning while driving at any speed. The contact stated that the vehicle restarted after approximately four seconds, but ran normally as long as the transmission was engaged. The dealer never inspected the vehicle. If the contact unpluged the computer, and then pluged it back in the vehicle will restart normally. The current and failure mileage were 110,000.
On 7/26/02 I was coming to a stop at a traffic light and heard a thudding sound coming from somewhere below my right foot. The engine died when I came to a stop and would not start again. There were no other sounds. There was no electrical responses. My car was towed to my local Firestone dealer and I was told that the pulley that moves all the electrical peripheral belts had broken off. The auxiliary belts snaped and one of them went through the plastic cover (housing) of the timing belt. They called Chrysler service (powertrain care plus) and was told that they would not pay for any work so far done and should have the car taken to a Chrysler dealer. The car was towed to ourisman Chrysler. They tore down the engine and tried to rebuild it. Too much damage was done. The called the service contract (daimler/Chrysler) people who said that the damage was caused by something external to the power train and they would not pay for it. I was told by the service manager that the cost of a new engine installed would be $8,000. They said new not remanufactured. I found that out later. I shopped around and found a service group that specialized in installing remanufactured engines and they said " it would cost $4900 installed with a 3 year, unlimited mile warrenty including parts and labor". I tell this to Chrysler and they say that this is impossible. They cannot get their "remanufacatured" engine for as little as that. I need your help. I have been deceived by Chrysler about the engine, about how much "I" would have to pay to replace the engine and what the service contract covers. The pully that they say is not part of the power train is run off the power train to generate the electricity to run the starter for one and many other components that make the car go. I have taken very good care of my car and paid a good price for the power train protection. I should not have to pay any more because of their malfunctioning product. Can you assist me?
- Columbia, MD, USA
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- Murrysville, PA, USA