Metallic buzzing / vibration during moderate acceleration. Occurs occasionally around 30 to 35 mph but also at higher speeds. Vehicle has been at dealership multiple times where the belly heat shield was replaced, rocks were removed from the heat shield, undercarriage was inspected and parts secured, and most recently the entire transmission was replaced. All of the work has been performed under warranty as the vehicle only just passed 20,000 miles. Even after the transmission was replaced the buzzing sound continues as before resulting in another trip to the dealer. There have been no issues with the operation of the vehicle yet but I am concerned that the buzzing / vibration is indicative of a future issue that would render the vehicle inoperable.

- Oakton, VA, USA

Lift-gate spoiler flew off while driving on freeway in April 2019 on our Pacifica hybrid with 17,000 mileage. The spoiler is a big plastic cover glued and clapped to the foundation. For some reason, the glue or other mechanism connecting it to the foundation was defective and the strong wind going through the spoiler broke the claps. It did not cause some damage for this incidents. But it is a safety concern that some car may be hit by the spoiler when it flew off.

- Fremont, CA, USA

2018 Chrysler pacifica lost power due to the torque convertor locking up I know because I have the freeze frame data in a snap on zeus using the 18.4 software. It was moving at 39 miles an hour when the transmission locked up. Code in freeze frame is P061B internal control module torque calculation performance. This is a gsa government lease vehicle. This vehicle has only 6,617 miles on it. It is in a repair shop in everett Washington this vehicle will be in the shop for two more weeks. Chrysler has engineers coming out to look at the failure because they are unable to figure out what went wrong. The failure took place at 9pm on Monday March 18, 2019 on a two lane road the driver was able to pull off the road and park it in a independent repair shop and uber home that night. When I went out to investigate the next morning waiting for the tow truck to show up I got data from the vehicle and a vehicle health report. That be attach to the email. If the vehicle was on the freeway things would have been much worst. The vehicle health report will say 2017 pacifica I had to lie to the scan tool in order to get the data out of it. This is a 2018 for sure if there a recall for this can I get credit for just say vehicle fleet manager at northwest fisheries science center discover a fault issue with this car. Thanks for your time. Transmission repaired invoice attached. Document #xxxxxxxx ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Seattle, WA, USA

Vehicle will not start with the lights flashing, disabling the vehicle for a number of hours until the battery is completely drained. After this, the car needs to be jumpstarted. When disabled the car does not jump start. This has happened 5 times in ~5 months I have owned the vehicle.

- West Hills, CA, USA

My uconnect radio is screen freezes and become unresponsive. Unable to turn it off or on using button on dashboard. Unable to control climate as uconnect is only display to show the temperature controls. None of the uconnect buttons on screen or on dashboard works. None of the media, audio, temperature works. This is recurring issue since I bought vehicle and I have been to dealership almost 10 times now. Kindly help

- Morrisville, NC, USA

We took our car in for recall U73 on Saturday morning. It took about an hour and had no issues that day or the next day. On Monday morning, the check engine light came on, and the turtle icon appeared. We were on a city street in motion. We needed to "limp" home - no more than 15mph. We brought it to the dealer (safford, springfield, va) and they supposedly fixed it. They said it was an issue with the U73 update, and they cleared some codes and it shouldn't happen again. Tuesday morning, more lights come on in the car, talking about air bags, and this time the car wouldn't move while we were on the road.

- Alexandria, VA, USA

The car failed to accelerate beyond 31 mph on a sate highway.I got to a gas station and turned the car off and back on. The situation was temporarily resolved, but the next day the check engine light came out. Dealer says it is catalytic converter issue and the whole system must be replaced. The car has 4000 miles on it.

- Suwanee, GA, USA

Occassionally when I hold the break and press the button to start the van, all 3 of the motorized electric doors are opened! applies to 2018 Chrysler Pacifica hybrid touring L

- South Jordan, UT, USA

We purchased a new 2018 Chrysler Pacifica hybrid on September 3rd. Yesterday, September 23rd, we left to go on a vacation. Less than 30 minutes into our trip (with 3 miles remaining electric range) we heard a clunk and the engine light came on. As the electric range went out we lost all propulsion, and my husband was able to steer it onto an exit ramp as black smoke began billowing from beneath the hood. We and our two children and my uncle all exited the vehicle. The hood was popped and a hero unit arrived, the engine compartment was in flames. We were asked to get away from the vehicle and the fire was extinguished as another fire truck arrived. Knowing the amount of lithium ion batteries on board, a fire, especially one that started inexplicably, was terrifying. We have not had a response from our Chrysler dealer, at this time........ updated 10/29/18 updated 10/31/18

- Hiram, GA, USA

The vehicle had no power at a stoplight. It was like the vehicle had completely shut down, but the power display was still on. I was unable to go forward and the car. I turned off the engine completely and after about 30 secs or so, restarted the car and then I was able to regain power. No warning lights or indicators came on. Then a burnt smell started coming from the car.

- Irvine, CA, USA

07/23/18 as I was driving my 2018 Chrysler Pacifica hybrid at 55 mph on a two lane highway when the vehicle suddenly shut off and would not respond to attempts to steer or brake. My toddler was in the car with me and I could not control it. The display message indicated the vehicle needed to be put in park. I attempted to coast the vehicle off the highway and out of traffic but there really isn't much of a shoulder and I didn't really have much ability to control the vehicle. I was able to turn the shift to neutral, drive, and reverse but the car did not respond. Several attempts were made to turn the vehicle off and restart it but that didn't work. I attempted the roadside assistance button but it did not work. I called the nearest Chrysler dealer which the vehicle had been taken to a week prior for a recall. The service staff gave me the phone number for Chrysler roadside assistance. It took an hour and a half for the tow truck to come and the vehicle was towed to the nearest dealer. The vehicle has been there over two weeks. Consumer stated the problem occurred a second time when I went to pick up the vehicle following the repair. They asked to leave it there for further diagnosis but they never did identify what happened. I have not experienced any problems since that time. Updated 10/19/18

- Kenosha, WI, USA

While driving at approximately 55mph, on an overpass ramp connecting two different freeways, driving uphill around a broad turn, the car suddenly became non-responsive to pumping the gas pedal or applying the breaks. Steering was still possible. I turned on the hazard lights and continued to steer the car around the bend as it decelerated (it was 25mph or less before I got it restarted). Concurrently, I shifted into reverse (I intended to turn the knob to neutral but overshot due to nerves), then back into neutral, and back into drive. At that point, the gas pedal became responsive again, and the car drove normally subsequently. At the time of the incident, the car was in electric mode (although given that the car was going up an incline on the freeway, it is possible that the gas engine kicked in briefly and I didn't notice), with approximately 50% battery remaining. Additionally, the car was under recall (U73/NHTSA 18V-332) for a cruise control problem and had not yet had the software update required to address the recall problem. However, cruise control was not engaged during this incident, and the dealership told me subsequently that the problem I reported was not part of the cruise control recall. The car was purchased new six months previously, and its first maintenance appointment was scheduled the day following this incident. No accident resulted from the incident, and the police were not involved. Driving conditions were optimal, with light traffic on a sunny, dry day.

- Kensington, CA, USA