This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving 35 MPH, the check engine warning illuminated. The vehicle was taken to the dealer, where the battery was replaced; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 55,000.
The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at various speeds, the vehicle decelerated and failed to accelerate while depressing the accelerator pedal. The contact stated that the hybrid vehicle battery capacity warning light was illuminated. The contact stated that the check engine warning light also remained illuminated. The cause was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 74,000.
Metallic buzzing / vibration during moderate acceleration. Occurs occasionally around 30 to 35 mph but also at higher speeds. Vehicle has been at dealership multiple times where the belly heat shield was replaced, rocks were removed from the heat shield, undercarriage was inspected and parts secured, and most recently the entire transmission was replaced. All of the work has been performed under warranty as the vehicle only just passed 20,000 miles. Even after the transmission was replaced the buzzing sound continues as before resulting in another trip to the dealer. There have been no issues with the operation of the vehicle yet but I am concerned that the buzzing / vibration is indicative of a future issue that would render the vehicle inoperable.
The minivan began to have a message on the dash board indicating the driver to shift to P and restart the car while the car was in motion. The car proceeded to decelerate without the driver pressing on the brakes. This has happened three times. Once, it was while the car was driving on the highway and the deceleration began. The driver had to pull off to the off ramp to exit and the car stalled. The second time the car was stopped while waiting for a stop light to turn green and it won't restart. The third time happened when the car was on the highway about to get off to the off ramp and the stalling began. Chrysler kept saying that the problem was resolved when we brought the car to the dealer but it kept happening. Also, the main screen keeps going blank for the dvd player and you are not able to utilize that function. We were told the problem was resolved when we took the car to the dealer but it continued after each fix. All of these repairs are on Chrysler database.
We were on a road trip from Florida to Virginia to buffalo. On our trip from Virginia to buffalo on June 26th while driving at 70 miles an hour on the 99 in Pennsylvania the car stalled and we were forced to pull off the road barely made it as the car lost all power. Had the van towed to a dealer in altoona pa. When the car arrived at the dealership it started right up for him. He then proceeded to reset the engine light and send us on our way. He said have a safe trip. We drove about 60 miles in the car did exactly the same thing at 65 miles an hour again barely getting off the road. My husband was driving at that time and turn the car off open the door and tried to start it it did start. We cautiously proceeded on our way and again the same thing happened at the next 60 mile range of our trip. He did the same thing and it started up. We then drove the next 130 miles with no incidents but the engine light was on when we arrived in buffalo we proceeded to take the vehicle to West herr Dodge where it's still remains today. They have no idea what is wrong with this vehicle and I am wondering how the hell I'm ever going to get this back to Florida another 1200 miles. Driving at those 200 miles from altoona Pennsylvania was the worst driving experience I've ever had in my life. We are still waiting on the vehicle and if I get a case number from the dealer when he repairs it or tells me it is repaired I will let you know we did have this vehicle to three different dealerships to in Virginia and the one in altoona pa. They all reset the engine light and sent us on our way.
- Clermont, FL, USA
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Phev van was charging overnight while plugged into house outlet (110V) using manufacturer supplied charging cable. At around 7 am we heard an explosion and found the van burning in our driveway. Vehicle was quickly engulfed in flames. Fire truck put it out after arriving (~5-6 minutes, I think). No one was injured, in or near the car when it happened. A nest camera across the street showed that the vehicle was smoking prior to the explosion. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was driving the vehicle with my family. We had already used up the charge for the electric engine and the vehicle was operating in the hybrid engine. I had the adaptive cruise control set at 72 mph and I accelerated to 75 mph to change lanes to the right. As I accelerated, several alarms and warnings appeared on the driver's dashboard. They included 'service hybrid system', a red wrench with a red lighting bolt through it and the orange engine and battery icons. After the alarms sounded, a message appeared saying 'shift vehicle to park'. when I tried to press the accelerator, nothing happened and it seemed that the engine had stalled. I was able to coast to the shoulder of the highway, break the vehicle and turn on my flashers. After we stopped, I put the vehicle in park, shut the vehicle off, and restarted it. After restarting the vehicle, the orange engine warning light remained on. My family and I were able to travel back home but took back roads rather than the highway.
Driving from san francisco to las vegas at 70 mph the engine stopped. We were able to get off the expressway under some duress. We called emergency responders but after 30 to 40 minutes the car started again. A part was ordered (energy inverter modem) but has not arrived in almost three months. Afraid to use car out of town.
2018 Chrysler Pacifica hybrid 2nd day after purchase with less than 300 miles on the odometer. Vehicle stalled less than 100 yards after accelerating after stopping at a traffic signal. Lost all acceleration capability, etc warning illuminated, ESC warning illuminated. Instructed to shift to 'P' to start. Luckily this occurred at 11 pm with minimal traffic and I was fortunate that my wife and kids were not with me. I was able to pull over to the shoulder and shift to park. The vehicle was able to restart but I was not able to accelerate past 45 mph. I was able to pull into a parking lot a mile down the road where I let the vehicle remain powered off. After 20 minutes, the van started up normally. This is extremely an extremely disturbing incident to happen on such a new vehicle and nothing like this has happened with any of the previous vehicles I've owned over the years to include Hyundai, Honda, Suzuki, Toyota, and Dodge. There are numerous complaints with the 2017 model year and fca still has not resolved the issue!
Vehicle will not start with the lights flashing, disabling the vehicle for a number of hours until the battery is completely drained. After this, the car needs to be jumpstarted. When disabled the car does not jump start. This has happened 5 times in ~5 months I have owned the vehicle.
Entering on-ramp to freeway in san diego, ca at approximately between 25 to 45-mph. Car stalled and rolled to stop and was unable to recover. Stall created situation which could have caused collision.
We took our car in for recall U73 on Saturday morning. It took about an hour and had no issues that day or the next day. On Monday morning, the check engine light came on, and the turtle icon appeared. We were on a city street in motion. We needed to "limp" home - no more than 15mph. We brought it to the dealer (safford, springfield, va) and they supposedly fixed it. They said it was an issue with the U73 update, and they cleared some codes and it shouldn't happen again. Tuesday morning, more lights come on in the car, talking about air bags, and this time the car wouldn't move while we were on the road.
While driving at 60mph on freeway, vehicle lost engine power without warning and was no longer responsive to gas pedal. Not enough time to maneuver out of traffic. First occurred 2 weeks after new vehicle purchase. Out of service for 15 days then returned to owner after software update. Same problem occurred again 3 months later, driving on freeway at 60mph. Has currently been out of service for 19 days. Dealership service department has ordered new power inverter module (hybrid motor)...
The contact owns a 2018 Chrysler Pacifica hybrid. While driving at an unknown speed, the vehicle emitted a burning odor. The vehicle was towed to lia Chrysler Jeep Dodge Ram northampton (263 king street, northampton, MA 01060, (855) 315-8182) to be diagnosed, but the dealer was unable to locate the burning odor. The dealer found that the battery was discharged. The battery was recharged, but not replaced. The odor recurred while driving home and the check engine indicator illuminated. The contact took the vehicle to bayside Chrysler Jeep Dodge (212 northern blvd, bayside, NY 11361, (718) 229-8700) where it was diagnosed that the catalytic converter was clogged and was not performing normally. The catalytic converter was replaced. The manufacturer was contacted. The vehicle was not included in NHTSA campaign number: 18V740000 (hybrid propulsion system, engine and engine cooling). The failure mileage was 1,000.
This past Monday/Tuesday we have the U94 recall service performed, we also had the first recall update done a couple of months ago. U94 was completed, and no issues were noted with the catalytic converter. Car was picked up Tuesday, but Wednesday my wife (who normally drives the vehicle) noted that it smelled a bit like burning rubber when she was driving. I drove the car today to check things out and after about 45 miles of driving when I pressed the accelerator a bit deeper to maintain highway speed during a medium grade climb I didn't notice any increase in power. At the same time I heard a loud popping sound which I initially thought was me running over something in the road (there was truck tire debris). I let off the accelerator momentarily to check the road and ensure I wasn't hitting any rubber debris. I again pressed on the accelerator, but again only electric motor power, and no extra grunt from the ice. I even flipped the hybrid info screen to the one that shows the balance of power from the electric motor and ice. I pressed the accelerator a 3rd time and saw the electric motor indicator go to 100% power, and after a second or so the ice indicator also went to 100%, but still no extra boost of power. At this time I heard another loud pop or two, and started to smell smoke. I realized there was something serious going on with the car. I pulled off to the side of the highway and once the car was no longer in motion with airflow under the hood I could see a significant amount of smoke coming from under the hood. I jumped out and popped the hood and what I saw was the entire exhaust manifold / catalytic converter area was glowing bright orange and smoke was emanating from somewhere deeper in the engine compartment. I called 911, fortunately car did not catch fire. I contacted Chrysler corporate customer service, and car was towed to dealer.
While driving with my family on the highway at around 70mph, we experienced a loss of power. I coasted to the shoulder, across three lanes of traffic, with cars passing at 60+ mph on both sides. Once stopped, we noticed the smell of fire and evacuated the vechicle. Car is at dealership awaiting repair, technician stated vechicle still smelled like fire when they pulled it into the shop the morning after the incident. Technician also stated this is a known issue related to the catalytic converter.
Chrysler issued a U73 update as a recall in June 2018 or so and then quietly updated the same U73 software as part of their rrt 18-087 because the software update in June has been burning out catalytic converters and some cars are catching on fire. I feel that because this isn't a recall that more cars are going to catch on fire until it is. Please look at the facebook group "Chrysler Pacifica hybrid-fire risk: Read group announcement" for multiple people reporting about the issue. Fyi I had this update done on my personal car because I frequent the forums and facebook group. I personally did not have an issue but I've seen reports of many people who have.
While driving on city street vehicle lost all propulsion with warning lights on. Pushed car to safe area and noticed burning smell which was getting worse. Evacuated vehicle and noticed burning smell intensifying. Towed to dealership, where software update was performed as well as both catalytic converters replaced with associated exhaust piping due to severe heat damage. I was informed that the recent over the air update caused the fuel mix to be rich and the exhaust temperature to exceed safe limits. Entire vehicle could have burned which would have ignited the lithium batteries causing an explosion.
Catalytic converter overheated during operation causing a burning smell in cabin. Visual inspection of converter showed it was red hot and the color of the sun. Check engine light came in and car was not functional. This is related to the botched U73 recall and subsequent rrt.
A D V E R T I S E M E N T S
- Kailua, HI, USA